Mark Murphy – State Farm Insurance Agent

I’m currently moving to Batavia, IL and need to switch over my auto policies, along with purchasing a Home Owners policy. I was quite sad to leave my current agent in Utah because of how wonderful they had treated me for several years. So in my hunt to find another great agent, I had my previous agent call several agents in the surrounding area to get a feel for what type of service was out here. After talking to several agents, we found that Mark Murphy and his assistant Sydney were the most helpful and willing to assist us in our situation.
Then after making my decision to go with Mark Murphy I was pleasantly surprised by how willing he was to walk me through the details and process of switching over and purchasing a new Home Owners policy. I was quite impressed by how fast he took care of my needs and his willingness to reach out to those I’d previously worked with to get additional technical information to best assist me. Then he even was willing to stay well after hours to make sure I felt comfortable with the policy before agreeing.
If you’re looking for a new agent, I would at least recommend that you call the office and speak with Sydney or Mark Murphy and get a feel for their genuine interest for their customers and their expertise in industry.
Hope this helps.

We’ve had great service from Mark and his team. We did have to file a significant claim earlier this year. I found myself a little frustrated that I had to talk to an 800 number instead of my local office. However, after the initial shock of that, we found the claims people to be unbelievably helpful! In fact, State Farm did everything they promised they would and then some in a very timely manner. And, months later, when it was discovered that a couple of service providers had filed their claims with the wrong insurance company, our claims handler jumped right in and took over… fixing everything. Mark’s team was on the sidelines, but they were keeping tabs on the process the whole way through.
With our daughter away at school, she needed some additional insurance in another state. Mark’s team helped us navigate that as well, since he couldn’t actually write that policy. They answered all of our questions, even though he wasn’t writing the policy directly. We have been very satisfied with the service we have received from State Farm and Mark Murphy specifically.

I had another opportunity to work with Mark and his staff on a insurance vehicle and while I had to write a check at the end I feel like my best interests are also his. Thanks for the help and also for your advice.

This office is entirely useless. I have had auto insurance with State Farm for a few years and have not been the least bit impressed with their customer service. However, last year we bought a house in Batavia and combined our homeowners and auto insurance policies. First of all, State Farm is over priced and a lot more expensive than other insurance companies. I liked the idea of having a local agent to help with claims but this office has not been the least bit helpful. All they do is connect you to the 800 claim number. I’m not sure what the purpose of the office is at all or what they actually do there. The employees are friendly enough but do not have any ability to help with claims. I have never had any encounter with Mark Murphy himself. Needless to say, I am done with State Farm. Also, NEVER use Great Lakes Glass Co.