Rosati’s Pizza

Sorry to read so many bad reviews! We’ve ordered fried shrimp from here 3 – 4 times last couple of years! Best carry-​out we’ve found in this area! We do wish they would just sell it by the lb so we could order more sides… the FF always leave a little to be desired… They even have my favorite… FF cauliflower!. Service AND delivery have always been good. Also, have had pizzas delivered to work for lunch MANY times and it’s always been good! I do have several other «favorite» pizza places in area, but none deliver at lunch!
Another positive… last night we forgot to check for a coupon (Bill was only just over $ 15) and the order taker took it upon herself to ASK if we had one and immediately took off the 10 or 15% it was good for! I’d say that is good customer service!

I’m out of food, trapped in my house waiting for construction workers but I know the moment I leave they will show up! It has something to do with scientific space data… It’s cold anyway so I decided to order off
because I had a an online code for $ 7 off sdoll4. I can’t say if there pizza is delicious cuz I was in the mood for Chic Parm! In 45 min I was greeted by a very nice delivery driver (he stopped to pet my little weenie dog as she danced around in anticipation of cheesy, saucy pasta). The pasta came in one of those large circular foil bowls, it is def enough for 2 people! Sauce was sweet, tangy and tomatoey. Noodles were not mushy and the chicken was an actual breaded breast! I’m not a big fan of the pizza places that hide chicken fingers all waiting to disappoint me under the cheese! Speaking of cheese I got the baked kind all on top it was delicious and it had gitsie dogs approval! So get yourself some discount pasta.

When I walked in I could see the cook behind the counter preparing food with his bare hands, but the pizza is so good I’ll still come here since its so close and the slices are usually fresh and thick. However, they are prepared without gloves which was slightly off putting. On another note, the cook was wearing an animal hat which I have included a picture of.

The worst service I have ever experienced. Received wrong order. the manager lied stating she repeated the order back. Horrible

Pizza was really good. Piping hot when they delivered it. Will order again sometime. Probably the best pizza I’ve had in a long time.

Have ordered from this place several times. The food is never the same. Sad, since my son always orders the same thing every time. It seems their level of quality control needs some serious improvement. Just because you are a fast food place does not mean you should just throw the food around. The delivery drivers on the other hand are always very friendly and polite.

I ordered Baked Mostaccioli and Chicken Parmesan. In both cases the Mostaccioli was mushy. So very disappointed. We also ordered a Italian sausage that I do not even know how they could call what I got that. I will never even consider ordering from them again and yes I am Italian. With so many great places to eat around Batavia just do yourself a favor and look anywhere else.

Ordered a pepperoni and GREEN OLIVE pizza, was delivered a pepperoni and GREEN PEPPER pizza. Called to have the correct pizza sent out only to be argued with and told if we wanted a replacement pizza we would have to pay for it. Pressed that it was their mistake and was told essentially «too bad, that it was out mistake» and we had to pay if we wanted the replacement. What ever happened to the customer is always right? Even told them if they refused we would NEVER order from Rosatis again, guess their business is so good they don’t care. Last time I ever order from this place.

This place should get 5 stars by everyone just based on their effing delicous pizza lol but i must give them a 4 due to the fact that i normally order from the saint charles one off kirk and their mozz beef is delicious and cheese fries even more so. But when i ordered from this batavia location (since i was at work) i ordered the same thing mozz beef with cheese fries. And the beef was average. Definetly not bad. But the stc location has a better beef. Also… The fries were ok. BUT the cheese sauce tasted more like chemicals than cheese. To be honest it tastes like the same cheese sauce «beef shack» uses and its definetly not something i would order again. But besides that, the best pizza around and great delivery times just watch out for the alien cheese sauce! Lol

Well very blah pizza. What do you expect from a franchise? Well the salad was ok but the dressing comes in a package… yuck. Kind of lazy for an Italian restaurant to not make a vinaigrette but they give you packages of Ken’s. Also ordered a pizza half sausage half pepperoni. Easy enough right? Why do I have pieces with both sausage and pepperoni on them?

Rosati’s is my favorite pizza place in town. The food is phenomenal. My ultimate favorite is Italian beef with jardinière peppers, green peppers, and onions. On the upside the plain cheese pizza is always delicious and it is great for large groups of people The pizza is always perfectly seasoned and cooked just the way I want it. In addition, the workers never skimp on toppings and everything tastes amazing. I also crave their burgers all the time. it is not something that most people would think to order, but it is just delicious. The meat is always perfectly cooked without the extra grease making the bun soggy. And I always get all of the toppings that I ask for. I have found that other places add too much salt, but I have never had that problem here. My food is always warm when it arrives. If I do have an issue the manager is very responsive and they make sure to take very good care of all of their customers.
In terms of service, the staff is very accommodating and they have never had a problem making changes for me. Everyone is very kind and professional when taking my order. I have never had a problem with customer service. When I have had questions or concerns that they have always responded in a timely manner and I have never been disappointed.
Finally, I have ordered catering from this location multiple times and the manager always informs me of all of my options and he works with me until I am satisfied. The food is always delicious. and not just the pizza, but the chicken and salad as well. Kids love the food and it is great to have such a wonderful, reliable, and responsible business in the community

I live in Aurora, and we have two rosati’s locations of our own. The one on Indian Trail will deliver but their pizza is awful we had to send ours back twice in the same night. The other location on Ogden avenue has good pizza but they will not come down to this part of Aurora. My family and I have ordered from this location in Batavia a number of times. I want to praise the staff for their friendly service, on-​time delivery, and awesome food! The pizza is always cooked to our specifications (we like it well done around here), and tonight I decided to try their Italian beef on the pizza. While the Ogden ave. restaurant’s Italian beef is good, this rosati’s has it right on point. It isn’t too salty and compliments the other elements well — if you haven’t tried it I recommend it. All in all I will always order from this location because of their high-​quality pizza and AWESOME service!!!

Ordered a pizza and there was a chewed piece of gum stuck on the top of the pizza box. Called and we told them and was told «I will talk to the girls.» I will never order again even though they are walking distance.

Been going there for years (20)… pizza has gotten worse year after year and more expensive. Last week I walked in and was in line behind one other customer who looked frustrated. We waited for about 4 – 5 mins while listening to people talk and laugh in the background. Finally a girl showed up and helped the customer in front of me. Got his pizza, took his money, gave him change. Then I ask for a slice of cheese. She opens the pizza door and uses her hand to grab the crust of the pizza and put it in the box. Gross. No glove no washing. I had heard from a friend that they did it to him But didn’t believe it. Walked outside and just threw it away. If that is what they do I front of the customer I question what goes on behind the scene. Close to my house but am done with this location.
The one good review about this place is someone that looks and has has the same name as the girl who works there…

My husband LOVES Rosati’s. Everytime we visit IL we make a trip here. Before becoming a vegan we would get their italian beef pizza with black olives. Real cheesy, real good. They make a great thin crust pizza too!

Rosati’s is a great pizza place to get pizza takeout. Idea for NFL Sunday or any big sporting event gathering. Also has a great variety of pizzas. Good stuff;-)

We were on a pizza kick when we were in Chicago. We tried the deep dish so we thought it only fair to try the thin crust. Again, we loved it! We got the pepperoni and cheese pizza. The sauce didn’t taste store bought. It was sweet and garlic. WOW!!!
Customer service on phone could have been better, but pizza was tasty even cold the next morning.

In the past, the food we’ve gotten from this location has always been decent but the last 2 times we’ve ordered they skimped on ingredients and forgotten items on our ticket. this time, the pizza was just BAD. something was definitely spoiled or compromised in some way. to make things worse, the people they’ve had on the phones lately have been uninformative, unhelpful and even unfriendly. never ordering from here again.

In addition to typical uninspired pizza this place fails miserably in customer service. Called to order a pie for carry out and the kid spent the first two minutes correcting me saying it was called ‘pick-​up’ not ‘carry out’. Once he finally wrapped his mind around the fact that I was coming to get the pizza things kept going south.
The entire tone of his voice and his responses basically suggested that our phone call was terribly inconvenient for him and that he had better things to do. It was clear he lacked the mental fortitude and focus needed to complete a five minute meal order. He hung up without telling me how long it would take or the total.
I was so turned off by the conversation and ordering process that 5 minutes later I called back and cancelled the whole order. A much more pleasant young lady answered the phone and asked why I was cancelling the order, I simply replied «because whoever I just ordered from on the phone was an a$$hole».
Do yourself a favor and go get a frozen pizza from the grocery store, it will be better quality and a much better experience.

Worst customer serverice ever! The manager overcharged me by using the wrong prices and by using the wrong coupon discount. Then she got snotty about it and acted like I was wrong for questioning her padding the bill up. Absolutely ridiculous.
I have never dealt with customer service this bad in my life. Her own employees sheepishly admit that everyone complains about her, but that’s just the way she is. To top it off, she is scared to let the owner find out about her little power trip, she knows she’ll look like an idiot.
Check your bill to make sure you’re not being overcharged, and good luck trying to get some customer service if the phone gets handed to this moron of a manager.