Tim Hortons

A friend of mine who is an escort, asked me to see how long she took to get to Nova Scotia. In otherwords, I had to Time a Hor to NS. I happily obliged, as I often do to whatever she requests.
Thankfully that has nothing to do with this little coffee shop in Batavia, which is the only city in NY named after a flying bat (bat aviation).
I originally was going to give this Hortons a ¹⁄₅ for being exceptionally busy, insanely slow, and providing us with lukewarm coffee that wasn’t milky enough. However on two subsequent trips it’s been a little faster and a lot better in terms of hot, perfect 4 & 4 coffee, so I will cave in and give them a healthy three. As in one, two, three, everybody loves… uh.
In seriousness though, it’s great that Batavia has this Canadian influence, eh. Otherwise it’d just be Starbucks and 7 – 11 coffee, and who wants that. If you haven’t tried a Horton’s 4 & 4 coffee, try one.

It’s irritating that the personnel working the drive thru NEVER tells you the amount you owe before you drive up to the window. This location is high volume and has a downfall of a crappy parking lot. Do yourself a favor and tell me the price of my coffee prior. This will increase your productivity…

The cashier mocked me and my sister, made me repeat my order of a large ice tea 3 times. Watched us eat. Then as we left yelled profanities at us, we parked like ‘assholes’ and ‘bitches’ for not answering him when he asked us who was driving while he was smoking outside the restaurant. Manhattan bagel can thank him, they just gained a daily customer. No more Hortans for me!

So I have to first say that it pains me to give Tim a 2-​star rating cause, while I’m not a huge fan of chains, Tim Hortons is one of my favs.
I walked in the front door with the anticipation of getting some ice cream. I hadn’t been to one of the stores that partners with Cold Stone Creamery yet and was excited for my favorite concoction.
I stood in front of the Ice Cream case, cause that’s what you do when ordering Cold Stone. Just as I walked in one of the 3 Hortonites was walking to the back room but saw me as she passed by. I didn’t feel though, as if I was being ignored because certainly one of the other two girls would soon be over to build me an ice cream experience I would never forget. Another customer walked in behind me and stepped up to the register and waited… and waited… and waited.
It seems that the conversation the remaining pair of hortonites was having was much more important than waiting on their customers. And while I did find out that one of them was the night manager, of the two, she never even bothered to look over and acknowledge the two customers on the other side of the counter. I guess somebody did something to someone and she felt the need to complain about it loud enough for everyone to feel a bit uncomfortable. Drama in Timmy-​World.
Finally the first girl returned from the back room and waited on the customer that was standing at the register; remember he came in behind me. OK. so that pissed me off a little but I know what a process Cold Stone can be so I let it go hoping that the guy was only getting coffee… which he did.
At the end of the day, I got a wonderful bowl of Creamy goodness but a poor experience.
MOST MEMORABLE THING:
Some people should not be promoted to management in Customer Service environments.