Embassy Suites Hotel

We stayed at other Embassy Suites hotels 10 or more years ago and it would appear that this one has not been updated since that time. The rooms, and fixtures are highly dated. The door lock keys constantly demagnetized and the room door sticks as it seems to have been damaged long ago and never fixed. One more on the room door. There is a wonderful weatherstrip of about two inches to cover the 1 inch gap between the threshold and the door bottom.
The room itself is passable, the AC was not great if the window shades are not pulled and the temp set below 67. Water pressure and temp are good, no complaints there.
As said in other reviews, the elevator is super slow, and with all of the kids going floor to floor, it makes it that much worse. Never made it to the pool or the hot tub as they were full of kids and very loud every time we tried
Breakfast is passable, but free for guests. The omelette bar is well stocked and the gentleman working it was very nice.
Overall, I would not recommend business travelers stay here. Way too loud. Much better amenities for a much better price.

Pool was disgraceful. Noticed after getting in that the water was very murky/​dirty. I was literally concerned for my health afterwards. Hair floating all over the top of the water disgusted me futher. The real slap in the face, however, were all the dirty towels all over the pool area. Downright dirty and unsanitary. Noticed it was late for maid service to be all over the hotel, as well. After checking in with my mother and grandmother and going to the pool, I was furious and IMMEDIATELY took my son’s and my luggage and left. Charged twice the price on
…free happy hour didn’t make up for it either. Booked a room at the Hampton next door and found an immaculate pool area with crystal clear water (clean pool water appears CLEAR not like the Mississippi) — normal hotel without two dozen maids running everywhere after 3 pm like the overpriced sloppy Hilton.

This is a much older embassy suites & really needs some updating, nothing fancy. I’m not a fan of the painted brick & popcorn ceilings. Embassy Suites is one of my favorite places to stay when traveling. The staff was very helpful. The rooms were clean & cooked to order breakfast was great!

The rooms are decent, not for the price you pay though. You can hear pretty much anything the people in the room beside you are doing.
The wifi is terrible. I could get it decent in the sitting area, but heaven forbid trying to get it in the bedroom. Speaking of the bedroom, the headboard wasn’t bolted to the frame, so it banged against the wall every single time I moved. Good thing I was alone and didn’t do any hanky panky.
The bathrooms are not made for bigger people. They are tiny.
Breakfast was good.
I had to have my key replaced 6 – 7 times, every single time they said they would fix the lock, and they never did. It’s a pain having to go back down and have it replaced or wait on someone. One of the times they said they were going to send an engineer up to fix the door. I had to go to the bathroom, the engineer decided that they didn’t want to wait for me to answer their knock, so they CAME IN MY ROOM without my permission!
Everyone on staff was nice, except for the impatient engineer. I do not recommend this hotel. If you’re coming here for a conference, there is a Holiday Inn literally right next door.

Gave this place a second chance. Fair price, great events services and catering staff. Awesome for meetings.
Hearing the water run in the next room is a bummer and the TVs could use an upgrade. Stayed ⁴⁄₆ and ⁴⁄₇.

We stopped at this hotel on the way back to Texas from Florida for our Spring Break trip. We booked online because for some reason all hotels in the Baton Rouge area were booking at a very quick rate. So I booked a King room for my husband and I and our 2 kids. I booked this particular hotel because 1. We have HHonors, 2. I love Embassy, 3. The indoor pool (because we wanted to wear the kids out with swimming lol) 4. The Breakfast and 5. The managers reception with free snacks and ALCOHOL! And let me say rum and coke was well needed and wanted after a 14-​hour road trip with a 5yr and 2yr old!
The Managers reception was great. Popcorn, pretzels, veggies & dip and the bartender was very quick and friendly!
The next morning for breakfast I had one of the made to order omelettes, I ordered cheese, spinach and mushrooms and it was delicious. The breakfast area staff were quick and very helpful.
Now the room itself was very clean! The bed was comfy and I loved the Keurig coffee maker in the room. My only complaint was the AC. It ran only on fan and not auto which means it got pretty warm in the room even when set at a low temp. But then again I like sleeping in what feels like an icebox lol!
My only negative was the pool. We loved it and the kids enjoyed it. It was heated, but the floors were very very slippery! My husband slipped with my 2yr old when he was walking into the pool. I know that’s not something the hotel can fix right away but maybe add a sign? I noticed another mom slip on the floor around the pool but caught herself.
Other than that one thing we enjoyed our stay here and would stay again!

We love this hotel. Nicely remodeled. Heated pool indoors & hot tub. Fitness center. Complementary drinks (wine beer etc.) & snacks 5:30 — 7:30 pm. Complementary large breakfast with made to order omelets! Nice staff. We were able to select which room the day before thru
Hilton honors! 2 beds, sleeper sofa & 2 tvs.
Favorite hotel in BR.

We were staying in Baton Rouge for a weekend at this Embassy, the lobby looked nice. We were in a platinum king suite– as soon as we walked into the doors of our room, the smell hit us. It was so musty and moldy smelling, also very poor lighting and tiny bathroom. We called the front desk and told them we needed to rebook another hotel.
The maintenance of this hotel was horrible. I could actually see where the water was coming from bc there was water in the window strip, leaking onto the carpet. The smell was unescapable. Also having 2 young children with us, knowing the room was probably infested with mold, I wasn’t going to take a chance on someone getting sick.
I called the hostess at the front desk and immediately she said she would call other affiliated hotels and got us in for that night (granted we just drove in from tx and it’s 11:30 at night). Grabbed our stuff– loaded up and left for Hampton inn downtown Baton Rouge. They also paid for our stay at the other hotel, which they should have regardless.
This place knows they have a mold problem and doesn’t do anything about it. Even in their top platinum king suite reeks of mildew.
Every review I’ve seen, the manager comments and says how he’s sorry the stay wasn’t up to par and so on, that they’re going to fix it. Whatever. I think they need a new manager and maintenance crew. You might as well pay $ 50 and stay motel 6 then pay $ 100s for this place and get sick.
Maybe I’m just frustrated from having to pack my family up in the middle of the night to find another hotel after driving in, regardless, it’s still unacceptable.

I give this place only two stars and I’m a gold member so I expect certain things like:
1)my door to shut automatically behind me
2) If and when I decided to take a bath at a hotel. I expect for the tub to be clean.
3) I also like the smell of lavender, clean linen, and disinfectant (yes I like the smell of disinfectants because it lets me know someone has been here cleaning recently)
So here it is, I walked in was greeted by a wonderful front desk lady, she was prompt with pulling up my reservation getting me checked in and extremely helpful. I loaded up and made it to the elevators. Now after pressing the bottom, I stood there for what seemed like an eternity. Finally making it to my door I stick my card in and turn the handle, no budge, stuck my card in again and still again it didn’t move. 3^rd times the trick and this time I slide the card, grab the handle and pushed the door so damn hard I almost messed my shoulder up for it to barely bust open. 1) update your doors and locks
I finally get the door open and walk into a room that had the horrible smell of mold and mildew. 2) Honestly I can’t even give you a recommendation for this because if it is mold growing in here this place needs to be shut down IMMEDIATELY. This stuff kills ppl. Not good for children.
Since it was early in the day I went to go get waxed came back to hop in the tub and found a plethora of black curly hairs in my tub. 3) House keeping… Really ya’ll…to the point were how hard is it to run some damn water and get that shit up with a towel. Simply ridiculous reasons to lose stars.
But nonetheless you lost them.
When the manager on duty has to come up and clean up after y’all it pisses me off. She was sweet wouldn’t even allow me to touch the cleaner. Said she would do it. That’s team work but it’s no excuse.
I wanted to give this place 5 stars but it’s things that need to be updated and changed. Clean rooms shouldn’t be an option, it should come standard. For a Embassy I expected more. And for the price I could have went to the competitor (Marriott) it was the same this night. I chose Hilton because I’m a member.

When in Baton Rouge, I do usually stay at the Hampton Inn West on 1−10− new and next to office but my buddies wanted to come here because it has a bar, and free breakfast– their motivation in a hotel. I’ve seen some pretty poor reviews here but have to give my 2 cents.
1. Called ahead to book, get our corporate rate and/​or BEST rate as this is a bit higher than a Hampton. No problems with booking and got a good rate. Good service from hotel direct.
2. Arrived at Hotel knowing exactly where it was and it was an older hotel– somewhat updated– but large atrium style prob best suited for meetings
3. Checked in — less than 4 minutes– greater well at door, appearance was fine. I didn’t get to see the LA style renovations but it was fine.
4. Stayed on top floor (8^th) and yes, elevator is slow– but didn’t bother me. Many hotels have slow elevators, no complaint here.
5. Got to the room– enter from Atrium– and yes– it still smell musty but it was clean. I turned the air down to 62– now a day later room is fine and well laid out. 3 sinks I think?
6. Breakfast is free– a full buffet and omelet bar. Enough to make the difference in price to the new Hampton I prefer– but good value. Nobody seemed to be tipping the cooks, or servers which I feel is wrong. This is a free service, food was fresh and good– (would have paid at least $ 20 downtown Houston for the same thing), so do tip the cooks and or servers constantly picking up after you while you eat your free meal.
7. On wifi working at the breakfast table– and went for a run before eating so with coffee, juice, full breakfast– no complaints. Also, the long tables in the atrium have power outlets with usb ports– perfect for those morning gotta work outlets while you eat or wait for people. Well laid out.
This is a nice Hilton property. It is in a busy area off I 10 and why I prefer the less hectic Hampton location more near to the refineries I serve (convenience) — but as a hotel, for the value– I thought it was fine. Wifi was good, had a King Suite for $ 135– most stay here for location next to restaurants and easy access to the city. All my amenities in the room worked, no problems so either I was lucky or they cleaned up what I see in pics and other reviews. Will always support Hilton but putting an honest opinion. I don’t prefer open atrium hotels, but with happy hour 5:30−7– liquor and beer/​wine-​, some snacks, breakfast… if you drink a lot– you will make it up there! Otherwise if you find yourself here– after reading all the reviews-​trust the staff knows and management has made many improvements. I was nice to them, they were nice to me, I’m nice again.

I stay exclusively at Hilton properties. I’ve been a diamond member for the last five years. This was my first and last stay at this hotel.
The photos on the Hilton website show what looks to be a beautifully renovated hotel. But you know what they say about putting lip stick on a pig.
The rooms have a awful smell of mold. The air conditioning did not work and the lack of moving air exasperated to smell. I called down to the front desk to inquire about the air conditioning. They said they would get engineering right on it. About a hour later the AC just kicked on. I imagine it was a breaker in a location other than in the room. I was happy the AC was fixed but no one bothered to follow up with a call.
Room service trays and empty 12 packs of beer stayed out in hallways all day long
Bathroom is super small.
Elevators are painfully slow. If the elevators can’t be speed up, then program one to stage at the top and one to stage on the bottom. It’s simple, especially since there are two elevators on each side of the atrium.
With my experience staying at Hilton properties I would suggest you stay away from this one. One word MOLD. I couldn’t stop sneezing!
You will also notice the hotel is quick to respond to these post, but it appears nothing has been done. Managment shouldn’t responded unless they are sincere to the pledge they took to satisfy the guests. Not cool. Smoke screen.

Super comfortable bed and nice sleeping area but that’s where it ends. Thermostat set to 60 but had a hot restless night with the bedroom at least 10 – 15 higher. Bathroom is smaller than the average closet. Shower is no more than 30 inches wide. Internet disconnects every 5 – 10 minutes and I was there for 4 days. Holiday Inn, Hampton Inn, Crowne Plaza, and Double Tree are all along the same road within 150 – 200 yards and are much more consistent with their respective brands. I’ve stayed in them all at some point in the last 2 years.

Not impressed with this hotel. Stayed here for a business trip and had originally booked it for the second week, that reservation has been cancelled.
Room was mediocre at best. Had mildew in the bathroom and housekeeping obviously didn’t vacuum. The hotel WiFi was terrible! The first night I called the front desk and the woman at the desk informed me that there was nothing she could do about the internet. At least on the second night the gentleman said he would place a service call… Whether he placed the call or not the internet issues were never resolved.
This was my first experience at an Embassy Suites and probably my last.

I have such mixed feelings about this place. For an instant positive, I love my room. The bedroom door is a huge plus for my family as we have two small children who need to be in a dark room to fall asleep. The furniture is great. Lots of storage! The beds are comfy, I actually slept!
Now the bad stuff… dun dun dunnnnnn.
The faucet at the wet bar flew off as I was using it. Not cool to have a geyser suddenly while trying to wash sippy cups. Don’t worry, a pic will be included.
The bathroom is small, yes, but most hotel bathrooms are. The thing that irritates me is the damage that hang been addressed. You’ll see… Oh! And the shampoo and conditioner and soap… They stink! Cucumber song? It should be cucumber vomit. Gross.
Now that’s it for IN the room. Let’s step out into the atrium. It’s loud, it echoes, I expect that, but I don’t expect to be practically run over by housekeepers running down the halls and complaining about their job. That is the biggest turn off to me when I stay somewhere. «Oh, you don’t like your job? Then quit so they can hire someone who will actually do their job and be thrilled about it!»
Let’s move on to breakfast. The food is OK, grits are lumpy and hard, great cold milk tho! The lack of dishes was ridiculous. And the amount of food that was wasted by guests is phenomenal! I’ve never been so disgusted in my life. There are homeless people literally a few blocks away that would kill for what I saw thrown away.
The pool is gross. An oily film crusted the top of the water like I’ve never seen before. It’s an indoor pool and heated (something that’s completely inappropriate for south Louisiana) so there is no need for sunscreen or body oils, so the only explanation I can fathom is oily hair products used by guests. That’s just nasty.
I haven’t gone to happy hour yet. I suspect it will be decent. As they all are. The bonus is happy hour is EVERY NIGHT not just a few nights a week. Downside is some guests freeload and drink as much as possible in the allotted time without tipping and they get LOUD! I’d rather buy my own alcohol and happy hour in my room.
Let’s talk about check in (I know this is backwards, I should’ve talked about this first but I wanted to start on a good note). Check in was miserable. We waited three hours for our room to be ready, then we didn’t get the room they reserved for us. They gave us a room right in front of the elevators! LIVID!!! Not what they reserved for us.
To top it all off, housekeeping can’t read English apparently. They knock or barge in no matter what. Do not disturb means nothing to them. We paid for two week upfront and the housekeeper who bothered us the first day assumed we were checking out. I wish we were.
In conclusion, we won’t be staying in an embassy suites ever again. Ever.

Not impressed with this hotel. I usually stay at hamptons but since another department was footing the bill for this trip I thought I would try the next level up. This location was a mistake. I arrived early and checked to see if I could get my room early after a long day of plane hopping. I couldn’t but no big deal I understand. However when I checked in at 3 I was not informed after being given my keys that my room was just starting to get cleaned. Back to the long I went to sit for another 30 minutes.
Room was ok, as others have pointed out they need a good deep cleaning. As the week went on I feel like the cleaning staff decided on what to replenish in the hotel and what not to. By the end of the week I was out of coffee cups and creamer. I was staying by myself and got coffee most of the time at the morning breakfast but enjoy a cup at night sometimes. Their were two cups and four creamers in the room when I started the week and they never got replenished again.
Should have stayed at the Hampton.

The front desk had one individual working and they seemed to be at full occupancy and have an event going on. I request a crib. After 45 minutes of it not arriving I called the front desk 4 times over 30 minutes and after finally answering they said they’d get the crib right up so I could head to dinner. Folks need to have fun at work. However the staff was to the point of unprofessional as the they were laughing and carrying on as I spoke with them. The crib took another 25 minutes to arrive after that.

The hotel has recently undergone a much needed multi-​million dollar renovation and now it looks beautiful and very modern. From the outside, it looks the same except for a new coat of paint in a different color but the inside looks like a completely different property.
The main atrium no longer has the coy ponds, little footbridges and large brick planters. They are completely gone and replaced with a sleek, minimalist, modern and open look. (If you’re curious, I did ask and the fish were safely relocated to a nearby aquarium.) The breakfast area is definitely larger than before which is nice because the complimentary breakfast does draw a crowd in the morning and there is much more seating available.
I am a meeting planner and use this property multiple times throughout the year. As nice as it was, it was showing its age and this upgrade keeps the property competitive amongst meeting planners. I just had my first 2 day meeting there since the renovations and my attendees and I were quite pleased. The sleeping rooms received a major facelift. The dark bulky wet bars were taken out which makes the living room area seem much larger. The dark bulky furniture throughout was replaced with new lighter and smaller pieces and new countertops installed too. I know the rooms are the same size they always were, but the new configuration of the suites makes them feel a bit larger.
The meeting rooms themselves didn’t get a major makeover, but you do see subtle differences. New paint, new carpeting, new tables, new chairs. This makes a bigger difference than you realize when your attendees are having to sit at them all day taking notes and paying attention. If you’re a meeting planner, they have 3 medium to large sized rooms (which are separated by air walls to convert to one large room or 2 large and 1 small). There’s also 2 other smaller meeting areas not attached — one is a designated conference room on the other side of the hotel and another small isolated room nearer to the restaurant.
As always, a major selling point for the Embassy is the complimentary afternoon reception. The bar/​restaurant area also has more room and more seating than before the renovations and I’ve noticed some enhancements to the menu as well — especially to the banquet options for meeting planners. I have seen other posts mention the slow elevators so I will address this by saying yes, they are slow, but the hotel is not a high rise, so it’s not unbearable.
Final notes for meeting planners: for every $ 200 spent in F&B, meeting room rentals go down by $ 100. Free parking, Comp Wi-​Fi (but you do have to request it from your sales manager), and the friendliest and most helpful banquet and sales staff I’ve ever worked with. Kudos to Sonja, Barbara, James, and Vedette… they always take care of everything, usually before I think of it.

This marks my return to the hotel after their largest renovation effort.
Gone is the faux French Quarter lobby, and in is a new open modern take on the lobby that will be wildly outdated in five years.
Check in was painful. When I arrive at the front desk, I want my keys quick. I don’t need an explanation of the breakfast offerings and manager’s reception. I literally had to tell the person, «no,» three times that I didn’t need any info on services I have zero desire to use. Then, while still holding my keys hostage, they leave the front desk without explanation and run to the back office to grab a bag with two bottles of glorified tap water and microwave popcorn I’ll only throw away.
The elevators were painfully slow, and of course I’m on the top floor of this place and have to wait for the car to drip like molasses as it creeped to the top. Once off the elevator, there was this oddly shaped vending machine in lieu of an Honors lounge. Now rewind to the front desk… why was there this insistence on telling all about the various ground level food trough offerings, but crickets on this oddly placed Honors machine you open with a key code?
The room was a decent improvement from previous terrible stays. Gone are the dressers and drawers with dusty, broken knobs. Instead there’s functional furniture that should have been installed ten years ago.
The bedding was decent, and provided for a good night’s rest.
Lighting in the room was bright, but one of the bed lamp outlets wouldn’t work unless the lamp was on, terribly frustrating, causing me to have to run an extension cable and waber strip.
Bathroom was ridiculously small. So bad that you may want to bring a screw driver to pop the door off the hinges. One improvement was that they finally wired a lamp into the shower’s outlet that was long left empty and bare. This way, you can now see in the shower. What a novel thought.
I enjoyed the Keurig coffee maker in the room, but the coffee offerings were pretty much the bottom of the barrel brews, plus, housekeeping never replenished the K-​Cups, they’d only give you new take away styrofoam cups.
Look, I get it, the hotel isn’t the best around, but their recent improvements have made it tolerable for a football weekend. Housekeeping did a great job, but then maintenance appears to still lack. An example being that all the electric outlet faceplates look as if they were untouched in the remodel. So, in the bathroom the outlet is still old, dirty and dusty. The bathroom vents look like they still need a thorough cleaning.

If you are going to book make sure to ask if they are still under construction. Horrible pounding, drilling, jack hammer all day and half the place is on blocked off.
The check process is horrible if u are trying to check in at 3pm which it tells you to do on line and when u walk up.
I showed up at 230 and told I would have a room in 30 minutes.
I went I restaurant/​bar and ordered a snack and called back at 3pm. Again I was told to call back at 330 as no rooms have opened up yet. I had another beer and watched golf. Called back at 330 this time from the lobby where I can see the check in desk and a line of people checking in. I was like 20ft away and again I was told that they have no rooms yet to check in.
Asked to speak to manager and let her in on my situation and of course she apologized and got me MY room in like 2 minutes.
Many choices to stay out here and this one will be one of the last I use again.
Maybe my 30 minute is different then ES 30 minutes.

Okay I came back after the manager comments to my last post. Of course I would come during the renovation :(
The lobby and atrium interior were being worked on along with the second floor. I was place on the 5^th floor and noticed a big improvement in the décor. Both rooms in the suite were nice and modern. My remaining gripes are that the bathrooms are still too small. I realize this was the way the building was constructed but the bathroom door gets in the way of the small bathroom. Also the new shower heads (of the large rainfall type) lack the water pressure for a complete rinsing in a timely manner. I changed the shower head settings but nothing improved the pressure. When the remodeling is done this fall this will be a nice property. I still don’t like the shower heads.