FedEx Office Print & Ship Center

If you use Fedex shipping for your business do not use this location! I work conventions around the country and regularly use Fedex services to ship and hold my merchandise. I sent out packages to this location Monday, and when they arrived Thursday they were signed by «PATRIICIA» at this location. This has happened in the past where a manager signs in order to move the packages to a storage area or some such. Anyway, I thought nothing of it until I showed up and they claimed they didn’t have my packages! I showed them a PATRIICIA had signed for them at this location and they claimed they were refused because they don’t accept return packages. However the tracking obviously shows they’d never been to this location, and they had just arrived today, Thursday. Then they bring Patricia out, the manager that signed for my packages. She says again she doesn’t accept return packages, and when I ask where my packages are, she says I may be able to catch the driver. Sure enough the delivery guy out front had loaded my packages into his truck, and I had to personally unload them. Not only that, they never checked my ID for these seven huge packages full of merchandise!!! Anyone could have walked off with these, and Patricia obviously didn’t care. Also I’m shocked she signed form my packages and sent them back without calling my number which is printed clearly on every package.

The staff is always helpful, all the supplies you need if you forgot them. The only downside is it is very difficult to get in and out of the parking lot onto College dr.

This is by FAR my favorite Kinko’s. I have frequented this location often and have always gotten excellent service. Especially today, Michael was extremely friendly and helpful when I was in a time crunch to get my resume printed. The last time I was in this month, the other young guy was cordial and helpful also. A big problem with negative reviews on print shops I find is that some of the customers are unable to clearly specify what they want and get the wrong product as a result. I have been printing many types of things for the last six years (roll plotting, brochures, posters, formal letters) and have never had an issue with this location. Keep up the good work– maybe the Airline location will take a queue from you and learn how things should be done.

My wife and I have printed out several resumes, invitations, and portfolios at this location over the past few years. The product has always been acceptable. The staff, however, even though they are nice, have not always been helpful. We have requested phone calls to be notified when our order is complete and have never received one. We have gone to pick up an order (after we had to call ahead to confirm that it was ready) only to find that the order wasn’t correct. Most recently they did not print our complete order. We spoke to 3 different people over the course of 2 days before we were able to get our order corrected. There are places nearby with a comparable product that do not provide as much hassle.

I picked up some packages being held for me at this location. I called ahead of time to see if the packages came in, so I would not waste the trip over. The clerk was able to quickly check on the status of my packages and was very speedy about getting them to me as soon as I got into the store. The store was organized and the clerk was very helpful and attentive to all that needed customer service!

I went to the store to print some programs for my upcoming wedding. The staff was busy (Christmas season) but they were fantastic. They reformatted the file for me and the programs turned out great. Thanks a lot!