iTiger Phone Repair

Very good place and business to repair all different kinds phones fixed! Its worth it!!!

I thought since their Facebook page seemed up to date the store would be a little more organized.
A little discouraged when I was the store opened at 11:30, but I decided to give them a chance. The staff did not show up until 11:35 or 11:40. The store seemed a little un-​organized and the back room looked to be in disarray. The gentleman in there was able to answer my questions, but was not very interactive. I decided to take my business somewhere up the street and was much more satisfied there.

We brought our son’s Mac here because the screen broke. They looked at it and said since the screen had retina display, they would have to order the part. They had him sign a paper that said it could be up to 14 days and if they ordered it and he later decided he didn’t want it, he would be responsible for the cost of the part and the shipping. That sounded pretty standard.
On about day 10, my son had already called several times to check on the status of the part and the lady told him that they needed to speak to the supplier because the part still wasn’t in. He told her that he would like to take it somewhere else. Although she was very polite and professional, she did say that his card still could be charged.
Later we spoke with Daniel, the owner. He also was very sweet, kind and professional. He said that the part was not in and that he was going to call the supplier and keep us updated. More than a week went by though and we never heard from anyone at iTiger.
Somewhere around day 20 or so, we called back and were told that the part has been in but Daniel would not be able to BEGIN to work on it for 8 more working days. This was the part that was so baffling to me. When we had spoken the week before, Daniel said that he wanted to fix the computer. He told me that if I went anywhere else, the part would still have to be ordered, therefore any wait would start over and I would pay more anywhere else. But then the part comes in and they never call & when I call, they tell me they have the part but it will be a week before they can start?
Perhaps it is more lucrative to fix iPads and iPhones than Mac screens. I really don’t understand how this industry works. I would not recommend this place of business. The only positive thing was that they were very, very, nice guys; they’re brothers. Everyone who works there has impeccable manners and professionalism. I’ll give one star for great manners. (Edited for spelling and clarity)

They overcharge for terrible repairs, assume their customers are lying to them, and are disrespectful to their customers. My husband’s iPhone 5s screen was cracked, so he brought it in on Saturday, 6÷28÷2014 for a repair. He was charged $ 174.35 for a screen replacement. On Wednesday morning, 7÷2÷14, he noticed a small crack in the top right region of his screen. The phone was never dropped, hit on anything, or treated roughly since the repair 3 days prior. We brought it back to the shop on Wednesday evening to show the owner, and he said he’d open it, look at it, and if his work was bad he would replace the screen. He told us to come back about an hour later. We came back about 30 minutes later (around 6:30 pm) and he said there was nothing he could do. He showed us an extremely blurry video of him lifting up a screen «proving» the work was good. Nothing could be determined by the blurry video, and when I told him so I was met with extreme disrespect. I also pointed out that the phone screen has a blue tint, and we were under the impression the replaced screen was an actual Apple iPhone product. He denied the screen had a blue tint, blaming it on the phone’s background. I opened up a webpage on Safari with a white background and the blue tint was glaringly obvious. He looked at the webpage briefly and said there was nothing he could do. He said people come in and lie to him every day, so he assumes that my husband is lying and dropped his phone. I told him he can’t treat his customers that way and refused to speak to me further (saying «I don’t know why this lady is yelling at me»), directing his comments at my husband. He started to tell us about the cost of the screens ($ 86) and that he does not make a huge profit so he can’t repair cracks after he already replaced the screen because everyone lies to him about how it got damaged. I told him, as customers «that is not our problem.» He responded, gesturing toward my husband’s phone, «this isn’t my problem!» He concluded by telling us if we buy our own screen online and bring it in, he will put it on the screen for no charge (only after we told him we’d be reporting them to the BBB). We declined the offer and walked out of the store.
I do not believe the high cost of the repair is warranted. Either the workmanship is not up to par, or the screen is far too delicate to justify the $ 175 price tag. We do not wish to purchase another screen and have him repair it since we already spent a lot of money and got nothing but a bad product for it. The owner’s inability to be flexible and work with his customers proves that he does not care about making a quality product. I recommend either finding another store to repair your screen, or spending $ 269 to send it to Apple and actually get a legitimate repair.

Fast, friendly service. Prices are more than reasonable versus their competitors. The owners are two brothers and they are very friendly and honest, I believe they sometimes have promotions via Facebook so look out for those.