Walgreens

One word for the pharmacy department GHETTO! and they are rude, don’t speak proper English, I can’t understand them, and they are so slow and I been there twice and won’t be back I transferred all 20 of our family’s meds to walmart instead!

Worst establishment ever. There is absolutely no customer service. I have been there at least 10 times, every time it’s a frustrating situation. Checking out at the front can take at least 20 minutes. Management can see a long line, will walk past the line but act ignorant and ignore the situation. Why can’t you open up a register instead of walking around dumbfounded? The pharmacy is a joke, you will approach the counter and stand there for 15 minutes before getting acknowledged with a «hello». But still not helped. The lead acts like he is helping, he paces back and forth really quickly never addressing problems or solving them. Will tell the customer, «she’ll help you». Really you are management and you can’t help the employees solve problems??? The staff is overwhelmed, the establishment needs more people hired for the amount of business that is handled here. The staff are short and abrupt with the customers because they don’t have support. Today I thought I’d get «customer service» by calling in the refill. But I was on phone for over an hour, and no employee picked up the phone. The answering service kept coming on the line «all representatives are busy, you are the next in line». Really… This place doesn’t even deserve a 1 star. PEOPLE DO NOT COME TO THIS LOCATION BECAUSE OF CONVENIENCE OF ITS LOCATION NEXT TO THE LAKE. STAY AWAY. IF YOU ARE SICK AND WANT YOUR MEDICINE FILLED WITHOUT STRESS FIND ANOTHER LOCATION!

Worst pharmacy in Louisiana, hands down. Go elsewhere! This place is next to a regional hospital (Our Lady of the Lake) and Walgreens has a terrible business model for handling the resulting volume. If you do not heed this advice, expect a 30 – 60 minute wait for the prescription you can stare at on the shelf but can’t quite reach. Employee turnover tells the tale, never the same faces at this pharmacy. They desperately need competition which would close them in weeks not months.

This Walgreens was the first place I came after my recent discharge from Our Lady of the Lake Hospital (next door). Once, I was able to figure out the right CVS Caremark subscriber numbers, the prescriptions were refilled promptly and efficiently. The short wait also gave me a little time to stock up on other toiletry related stuff.

This is my least favorite Walgreens in Baton Rouge. The staff is not friendly (in the pharmacy) and I’m willing to give them a small pass since they probably work harder than others due to their location. I’ve had to wait for long periods of time in the drive thru with no one in front of me. Going inside is a slightly different experience… but not much.