The UPS Store

I have to agree with the others who have posted. I do feel they are id**ts and th***es. I dealt with this location many, many times when it was «Mailboxes, Etc.» and never had any issues. I went in there today to make some copies. I had a booklet that I needed to make multiple two-​sided copies of a number of pages. In as much as I had not used the copy machines in a long time I requested assistance. The first person could not figure out how to setup their own machine to do what I wanted. The manager (?) then came over to help. I had to explain at least 4 times what I wanted to do. He started cranking single-​sided copies. I asked what he was doing because I was not paying for single-​sided copies. He finally understood my request and got me moving.
When I used this place in the past, single-​sided copies cost maybe $.06 per copy. Two-​sided copies cost about $.10 because there was only 1 sheet of paper instead of two.
After I made all my copies I told the manager (?) how many two-​sided copies I had and how many single-​sided copies I had. He multiplied the two-​sided count by 2 and added the single-​sided count. He then charged me for that number of single sided copies. I asked why there was no price break on two-​sided copies. His response? «Because we upgraded the copy machines.» REALLY? Better, newer machines mean higher prices? I’ve passed through the doors there for the last time. Buyer Beware!

I have been shipping from this location for years with no problems, until around Christmas time 2012. I had sold an ipad on ebay that I Needed to ship and have delivered before Christmas.
I took the unopened factory sealed device to this UPS Store for 2 day shipping. They asked if I wanted insurance, which I did. They then informed me that if I wanted insurance, they would need to re-​box my shipment to insure it was packed correctly. I told them to go ahead. Once they saw my sealed ipad, they asked if they could open it. Of course I said no since it is factory sealed. Asking to open my shipment is a bunch of bull. It’s none of their business what I am shipping, and it made me worry about my ipad being ripped off by an employee.
In the end, my shipment arrived on time. However, I will think twice about shipping from this location since they may go through my goods.

Let’s call these people what they truly are — thieves. I recently went to their store to ship a package — a gift from my elderly parents. After I paid them, they accepted the package, and I left. They opened the package (seems like a pretty major invasion of privacy — shouldn’t they have called me to get my permission — or have me come in and open it???). And based on their criteria, they rejected it. I was pretty upset, because I couldn’t get it home on the plane (didn’t have luggage space) and it wasn’t anything dangerous.
When they contacted by phone to tell me, they also informed me that they would NOT be refunding my money — because I had shipped something that «didn’t meet their standards». So they charged me $ 40 to ship a package that they refused to ship.
A tip: There is a UPS location about 2 miles East of there at 7220 Tower Road where the people are polite, they don’t charge outrageous markups, and are honest.
Bottom line: It is their right to ship what they want. It is NOT their right to invade other’s privacy, and to steal by charging for services they had no intention of providing. Avoid these people at all costs.