P.C. Richard & Son

Felt the need to say I never ever do these customer reviews but this experience was so great I had to! Just had another amazing experience purchasing my new dryer from The manager Brian Casey. He always gives me the best stellar service!!!

I had a great experience. JR is a great knowledgeable sales rep.

I love that I can get better-​than-​published prices sometimes, and that they’ll sell anything you need off the floor, unhampered by the big-​box policies that competitors apply. It’s just the worst when you need something and even though it’s SITTING RIGHT THERE, you can’t have it because it’s a demo and they have to send it back.
Great, fair prices, and the salespeople are knowledgeable and are given the bargaining power to negotiate. The fact that the sales are commissionable and that their client base is often referral-​generated means that you’re treated fairly, your concerns are listened to, and they truly do want you to come back and see them. Plus, the team is required to attend product training and are treated like professionals (versus hourly lackeys), and given the information they need to truly «counsel» your sales and make sure you walk away with what you need … even if you thought you wanted something else!
Big ups also to the corporate management. They really do their best to keep tabs on the stores, listen to their employees about improvement, and are NOT open on Thanksgiving.