Cuptainers Godb Solutions Inc

Cuptainers stole my money too. I spent over a ½ hour on the phone with there so called customer service who didn’t even know the correct dia. of the cake dome and only offered the advice that the web site is probably wrong. I was assured that the containers they were shipping me were right and guess what they were WRONG. I had to deny the charges on my credit card to get my money back but it still costed me the shipping to return they’re screw up. I took the advice and went to web​stau​rant​.com” great customer service” and GOT THE RIGHT PRODUCT.

I recently placed an order for a box of glasses from Cuptainers. I received the package quickly and but was shocked to discover that the glasses had an etched design on them. I contacted customer service (spoke with Tanya) and expressed my surprise at the design and wish to exchange these for plain glasses. I was willing to pay for shipping to return them and difference for the plain glasses, but I found the 15% restocking fee to be ridiculous considering that the description does not mention etching at all. While Tanya claimed it was clear from the photos, I did not find it to be (the design is on 2 sides of the glasses and the photo has the pain side in front). I requested to speak to her manager who was unavailable. I asked to be contacted by her supervisor and even left a message later in the day but never heard from anyone.
Terrible customer service and photography on their website!

Update:
After reading my review on Unilocal,I was contacted by the company. I was unable to answer my phone, but did receive a delightful voicemail. I do not recall the young woman’s name, but she did sound sincere in offering her apologies that I was dissatisfied with my experience.
As a result, she offered a discount on my next order. At this point in time, I am not in need of baking supplies, but when I run low on my current stock, I plan to take advantage of the discount offered, and post yet another review. I am confident that the next review will be very favorable.
As a consumer, if feels good when a company cares enough about your business to reach out to you in such a way, and attempt to set things right. Thank you, Cuptainers, you’re A-​ok in my book.