Lowe’s Home Improvement

This is the worst lowes I’ve ever been in. I thought I went back in time to Rickles in jersey City … not only the people that there are clueless just as expected. For 8 $ per hour but the store is poorly stocked items are damaged and missing parts on the shelf. Incredible that a store this new can be in such poor shape. I know they have a strangle hold on this market now but where is the manager? Or is he or she a clueless 19yr old from the inner city and never saw a lawn mower or bought a mailbox? I have to go there but every time I do my stomach knots because I know what I’m in for.

Lowe’s is great. Lowe’s has a ton of things for your home. Staff knowledge is always hit or miss. They have an almost no questions asked return policy on their tools. The best part is if you mess up on getting tools that may not work, they have an awesome, liberal policy returns. I have returned tools that didn’t do the job, and even boxes! And they refunded me.

Staffing mishap but corrected by the general manager. Waited 30 minutes to receive appropriate help in the paint section. At 10 – 15 min and after two calls to the paint department worker… One girl in customer service was very polite and helpful to her potential. She came over to the paint center to try and help me. She couldn’t put in the right codes to get the matching color. But she tried. General manager came out after almost 30min. He helped me.

This Lowes sucks! I ordered a door on 7÷2÷2015 and ETA is 8÷6÷2015. From the beginning of the process I was worried about delays and specifically told the person at Lowes who placed the order. He assured me oh it only takes about 3 weeks, should be earlier than ETA. Lowes will call you when the door is in.
Ok, 3 weeks pass and I’m anxious to get my door for my new office.
I call Lowes and remind me the ETA is ⁸⁄₆. Then I call a few days later and then once again a few days later after that. All Lowes kept telling me was the estimated time of arrival ⁸⁄₆.
I call on ⁸⁄₅ late afternoon and ⁸⁄₆ morning. Finally, I’m like if it’s not here, can you check if it actually shipped from vendor?
Finally, they call the vendor and the door is delayed due to wrong part and new ETA is ⁸⁄₂₁!
So frustrating! Very unprofessional and shows complete lack of training to Lowes customer service.
I could have gotten better info through an online tracking system.

Had an awful experience with my refrigerator delivery last August. The 1^st fridge was defective. Had issues with exchanging for another one. The sales people and the delivery people weren’t on the same page, resulting in the customer being misinformed. It was a very frustrating and unpleasant experience. I had a much easier time with Sears previously.
Other experiences at Lowe’s were OK, and I still prefer Lowe’s over Home Depot.

The workers that you find for help are very knowledgable, the problem is they are very hard to find. Their clearance sales are really good. We bought a wrought iron outdoor set with 6 for 399. Can’t go wrong. Their financing options are also very good.

They hooked me up with a generator when Sandy hit. I was on a waiting list 1 day before. I figured no way I would get one when they came in. I did get the call. Sure they only got shipments of the larger $ 649 model but I didn’t care. I did feel bad having power when no one else did.

Staff always helpful and courteous… can find most of what I need and never had an issue with help… Hey fellow Unilocalers… try a little patience… goes a long way
Store manager Joe is always available and helpful… give him a try… no i do NOT work for Lowes!

If you want the wrong product or advice come here. They only employ the people who have no idea about the construction industry.

I did a basic order online which resulted in the wrong product being delivered due to a website error. Attempts to fix the problem with store staff have been painful. Three weeks later and I’m still waiting for delivery of the product. Despite elevating the issue to a Bayonne store manager, the issue remains unresolved and the overall level of service, at best, far below acceptable.

The staff here were helpful and the location is large and spacious. It’s a big box store and is all that goes along with that type, but good for finding what you need.

I recently attempted to order a toilet and sink with installation from this Lowe’s store. I had done the same with other Lowe’s stores and have always been satisfied with the service. This time my experience was ridiculous. First the sales and service personnel knew very little about the process. Then when we finally straightened that out. I was told I had to pay $ 51 for a site visit. (this was unnecessary in my previous experiences). The site visit was accomplished and the we were told the project was good to go and to go back to the store to finalize the project. To make a long story short about 6 visits and as many price adjustments later, including another site visit by another installer we finally had to cancel the whole project. No one seemed to know what they were doing. There was absolutely no coordination between sales, service, installers, etc. The first visit was Jan. 5, 2013 when the original order was entered. After a final visit to the store on February 25^th and yet another price adjustment we were forced to cancel the entire order. One of the worst retail experiences I ever had. Strange, when my experiences with other Lowe’s outlets have been exemplary. Now I’m trying to get my 51 bucks back for the original site visit.

I think it’s okay here, but I prefer to obtain my suppiles from local businesses when possible.

First time customer to this branch and picked up some light bulbs and replacement locks. Only one checkout lane open and so I decided to use the self-​checkout. I suppose it is early in a Saturday morning and no one manning the customer service station. Scanned the items except 2 which needed employee intervention. I had to stop someone twice so they can enter their credentials.
Finally all the items were scanned and point of sale can proceed. Swiped the card, digital signature, the POS did not respond. Kept asking for my signature over and over. Had to stop another employee who proceeded to call another who had the number for technical support. I had to check out using the regular way and ended up having to sign digitally 2 times and 1 on the receipt.
It took over 30 minutes on an early Saturday morning to check out 5 items. I was told I was not charged the first time yet there are 2 processing payments on my credit card status. The bottom line: an awful experience for the most basic procedure.