Valet Service Cleaners

My friend and I were using this cleaners. I took my clothes there once for some minor fixes and it was a little more than I expected for some buttons and a couple of hems to be sewed back together. However when I went to pick them up they even cleaned and pressed my pants so I thought that was nice and they didn’t charge me for that. My friend recommended the place because he frequents them all the time. However on our last visit for his stuff he had a suit coat that was taken in for Dry cleaning and when he got it back the coat had shrunk. He just purchased the coat and when he wore it to work it was pretty snug. He took it back to the cleaners to bring this to their attention and they told him that he probably «gained weight». «Seriously, gained weight in two days where my Suit Jacket no longer fits, I don’t think so.» The attendant then implied that he was pulling the old switch-​a roo on him saying its not the same coat that you brought in before. Words were definitely exchanged, but the fact of the matter is that they shrunk the coat and then did not want to take responsibility for the mistake. Things happen and we get that, but don’t make your customer feel like we are the bad guy especially when we frequent your shop every other week. This was a bad experience and we will not be returning.