TD Bank

I have been to this particular branch about a dozen times. Every single time I have been there the wait was ridiculous! I don’t understand why it takes them so long to do deposits. Right now it’s a Saturday and there is ONE TELLER! I’ll take my business to another bank because of this branch.

This is the best TD Bank in the chain. the manager is excellent, Margaret is consumer friendly and is always greeting customers.
The staff especially Mark and Grace are helpful as any employee can be.
It is a pleasure to bank there and the free pens well, that’s always great, along with the coin machines.

This review is Based on my interaction with Rene Vasqez, an employee of the bank. I came into TD extremely stressed. Over the weekend, someone stole my identity and used my card in several fraudulent transactions, Rene took the time (just under two hours) to assist me from start to finish in handling this sensitive situation. He not only accommodated everything regarding the bank, but after I left I needed help finding additional information and he went above and beyond to provide that for me. I can’t speak for the rest of the branch, or for TD as a major bank, but it really meant the world to me that Rene took time from his day and genuinely cared enough to help me. You don’t really meet a lot of people like that.

This branch is by far the worst bank I have ever been to. The customer service is laughable. Even the store manager seems upset with life. On top of that I have gotten yelled at by the staff. Ordering me to do things a certain way. Finally when I do things the way they wanted I still have to end up waiting for my change. Why do I call in advanced for change,. Then end up waiting for it when I get there? I’m actually upset because if I knew this is the service I would receive, I would have opened my account at a different branch. I’m even contemplating closing my account and opening elsewhere. Lastly, please don’t go to this bank, they don’t even want you to go

TD bank customer service (phone site) is terrible. Every time I call it’s a 20 — 30 minute wait. Not acceptable. When I opened the account in 2012, service much better. Improve or lose a customer.

TD Bank is absolutely awful. I got a TD Bank Visa gift card as a present. When I went to dinner and tried to use it, the waiter told me that it was declined. I have spent the last 6 months trying to get it resolved. Initially I was told that if the merchant did not respond in 30 days, I would get my money. No response and no money. After almost 6 months, they tell me they cannot give me the money without a receipt. Unfortunately I paid with cash and no longer have it. I have had representatives tell me they would help and call me back but not one did so. Don’t believe the friendly bank commercials.

I don’t know what to say… TD staff are always nice… but the one that was working with me had no life in her voice. Almost rude-​like. The customer next to me had made a mistake and the teller working with that customer was very nice. Told her «it’s okay» in a soft its-​okay tone unlike mine, which was «here you go» in a whatever tone. As I walked out, another staff told me to have a good day. For some reason, it brighten my mood from the lack of life in my previous interaction with the teller.
Minus a star because of that one teller and they have one ATM here… normally, I dislike having people waiting for and around me while I take money out, but I didn’t use an ATM, so it wasn’t even worth it for me to subtract another star.
4 stars for the wonderful customer service I see around me!

one star for this stupid bank is too much ! Unilocal should have a 0 stars option. worst bank ever

This review is just for their drive up tell system…
I LOVE DRIVE UP TELLER BOOTHS!!!
I never have to get my heifer but out of my car, if you end up at one of the tube lines and not at the actual drive up booth, no worries, they provide you with a lovely pen and a deposit or withdrawal slip.
The staff is always über nice!

A slower branch, however all the workers are very helpful!

These guys have some great money, I mean seriously this stuff is cash! (rimshot)

When it was time for me to open a checking account I decided to go with TD Bank, I guess all those Regis and Kelly commercials lured me in, but I am very happy that I chose this bank!
They have a parking lot with ample spaces available along with a drive through window. I once used the drive through window to make a deposit and it was very simple and quick, a perfect option for people on the go.
The inside of this bank is very spacious and always looks immaculately clean, the floors are always so shiny! They only have two ATM machines which at times have caused me to have to wait to use one so that could be something that they could add that would make the bank even better.
I once came here to discuss investment options for my money, instead of having it sit in one account not gaining any sort of interest. The employee that helped me was very honest and thorough and told me all of my options and which would be the best for me, but he spoke sooooo low. He was whispering, you could barely understand a word he was saying! At times I had to pretty much read his lips to understand what he was saying. I understand you are in a bank and maybe you want to keep things confidential but please speak loud enough so I don’t have to lean over the table to hear what you are explaining to me!

I have been banking here forever, the service is always great, but I recently visited and was helped by Ki Bang and the service I received was EXCEPTIONAL! He was thorough, patient, friendly, informative and very helpful. I’d have to say he was outstanding.

Friendly and awesome but slow. I guess if they give you the full treatment, it takes time. good bank.

TD is the best bank. I know all the branches do this but I love that when o bring my dog into the bank they give him dog biscuits! Other banks don’t even let yo bring your dog at all.
Anyway there’s usually no wait here, or just a few minutes. The staff are friendly and helpful and NEVER make me feel like I need them more than they need me