Best Launderers & Cleaners

Never never go here. They lost my clothes and the owner accused me of stealing my own clothes claiming my friend pick it up for me when I had the original ticket. Long story short, she never tried to offer any time of customer service but offered scenarios of how my clothes was stolen and called the police. After 1.5 of being there and nice men (a strangers to me) walks in with my clothes. The staff gave him my clothes but the owner still insisted he was my friend and took it and brought it back. I will never never never go back. I was a loyal customer and she is not a good business owner.

I dropped 6 pair of pants off there to be starched. When i came to get them they were not done correctly. So I left them there to be restarched again, and I dropped off 10 more pair of pants. When I went back to get them they tried to give me someone else’s clothes. I tried to tell the lady 8 times, that was not my clothes. When we finally did work everything out and she found my clothes, one of the pair pants was missing and they still weren’t done correctly. so when I left there I was short one pair of pants and I was out of $ 40. Please do not use cleaners. This is the worse cleaners ever…

Been trying to find a new dry cleaners in Baytown. Thought, Best Launderes & Cleaners in Baytown was a good place with same day service and fair prices to me anyways. Took 7 shirts and 5 pairs of pants and dropped them off on 4÷13÷15 at 6:30am, and was told they would be available after 6:00pm. Same day service to me was great, since my previous cleaners was only slightly cheaper, but had a two day turn around.
Well I showed back up that afternoon and to a line of four people in front of me which was no big deal. Though, 20 mins later there was at least 15 people waiting and still four people in front of me. The lady couldn’t find tickets and was totally overwhelmed by the whole ordeal. I would say it was a language issue, but two of the people in front of me who spoke fluent Spanish had the same issues. Finally at 6:40pm she found my ticket which I had to point out, since she flipped past the W’s.
The next morning putting on a new pair of freshly pressed jeans and shirt and everything was okay. Clothes looked great and I wrote it all off as a small issue having to wait in line like I did. Till this morning (4÷27÷2015) when I went to put on my last pair of jeans before taking everything to the cleaners tomorrow. When I noticed paint stains on my jeans. First off anyone who knows me, knows I wouldn’t have paint stains or any other stains on my clothes, nor would I waste the money getting them clean. I also noticed they were heavily starched with a crease, two things I never get done to any of my clothes. Finally I held them up and they were a size 42×32 and I wear a 38×34. I took 5 brand new sets of jeans to them all the same brand… oh and the pair I had on wasn’t even the same brand as I took them.
I am curious who the poor man is trying to squeeze into a pair a jeans that are way to small and dragging the ground… some poor sole is walking around in regular fit jeans, fitting like a pair of skinny jeans. Granted he did receive an upgrade per say on the brand of jeans. As far as the cleaners go they were no help and with that I will never be back again no matter how cheap their prices are or the quality of their services from here on out.
I mean how do you lose clothes when they are tagged and thrown in a bag???

They use to be great. Could get stains out like nothing, fast service, nice, and cheap. But now they’re slow, no one knows prices and the people who know prices don’t know the right prices. I’ve had nothing but problems with them. I asked for heavy starch and they put none on there! I never get my uniforms when I actually need them. They use to work with me and let me pick up my stuff at noon because I go to school at night but now pick up time is strictly 6 all of a sudden. Ummm no thanks. I would rather pay extra than ever come back here.

I «dry-​clean-​hop» a lot!
Compared to living in NY, dry cleaning in TX is plentiful and cheap. I was spending so much money on dry cleaning in NY, my regular dry cleaner would greet me at the curb when he saw that I was pulling up, they did free alterations wherever I would unintentionally leave a safety pen, and they were outrageously friendly and courteous. I’m dry cleaning the same amount of clothing, but I don’t receive the same amount of customer service. Until I do, the least little thing will cause one to loose me as a dry cleaning customer.
At one time, I was even driving to Pasadena on a bi-​weekly basis for dry cleaning. When they shrank, lost, and damaged my clothing with a pitiful excuse for compensation, I was gone with the wind…
I stopped using Best at one point because the owner argued me down about an article of clothing that she lost. However, she didn’t feel responsible because I left the establishment before I realized it. She basically accused me of attempting to cheat her out of the replacement for a missing sweater – it wasn’t like she was going to give me any more than $ 10 anyway. I continued to avoid this place when the feisty owner called the police on my mother! My mother manages homes where mentally challenged adults reside. She left some pants to be altered (to fit a very short, plump man), but when she returned to pick up the pants, she did so without the claim ticket as it was lost. Disbelief ensued, my mother became offended, and the authorities were called… Like my mother put it: was she really trying to steal some pants that she obviously couldn’t wear for herself.
After breaking up with a few other dry cleaners, I ended back up here. I remain here because the service is fast, very cheap, many employees are my former students, and it’s close to my home. I don’t care for the customer service from the owner, at all!!!
I suggest closely counting and inspecting your clothing BEFORE walking out with them… If something isn’t cleaned or pressed properly, you can leave it to be re-​cleaned without any additional charge.