Thos hotel is beautiful, but could use some tlc… We checked in, went upstairs to our room, and the door was already open… as well as 3 others down the hall… weird. The drawer on the dresser was broken, two of the floor tiles came up under my feet when I walked across them, and the toilet wouldn’t flush! Whoever painted the rooms did it very sloppy. I think this is just an older hotel that they tried to spruce up as quickly and as cheap as possible. Needs new beds! Worst sleep ever. The beds are like sleeping in a lumber yard! The breakfast is good and has a nice variety of items and the hotel and rooms are atleast clean.
Eric C.
Évaluation du lieu : 1 Dallas, TX
Free MOUSE visit with your stay… 3÷8÷14 It literally ran under our door across my FEET and into our room on the 2nd floor. Thank you Comfort Suites for the free«wildlife views»! Otherwise… Its a solid 2.5 stars. The place seemed clean. The layout is fine. The room is spacious. Free Wifi. But… the staff was really didn’t care at all and it would appear that they condone theft from the cleaning staff, fortunately we had no issues, but the sign at the front desk says they are not responsible for anything left in the rooms. Only their staff have keys to the rooms… I told the guy working the front desk about the incident and all he offered was to move me to a different room. Yet when I asked if that room was any different to keep the mice out he was at a loss for words. I’ve stayed in maybe 100 hotel rooms and this is the first time I’ve ever seen a mouse, much less had one run across my feet! Update 3÷9÷14 The guy at the front desk told no one and made no notes. I spoke with the manager in person today and she acted like it was no big deal to have mice in their hotel as she simply made excuses with no offer for resolution. Apparently this is commonplace here as she mentioned it’s happened before. Her only attempt at comfort was that they tried to buy mouse traps the day before, but Loews and Home Depot were sold out. She repeated that twice so as to make sure I understood the depth of their resolve. This place needs to be shut down for health standards and I have no idea how it’s the 2nd highest rated place in town. Needless to say we never ate their free continental breakfast…