Discount Tire Store – Baytown, TX

I have used this location for years. most recently July 2015. I have never had anything but excellent service!

I went to the 1700 Decker Dr location yesterday to price tires. Dustin Deloney, the manager, was very rude and condescending. He also refused to print out a quote, insisting that writing on the back of a beat up business card was enough.
I politely asked him repeatedly to stop insisting that I didn’t understand the basics of pricing even after I explained everything back to him, including the fact that I’ve been a customer for well over a decade.
As I said to him, «Just because I speak with an accent, it doesn’t mean I think with one.» He continued to be condescending, talking over me when I asked him to stop.
When I asked for his manager’s contact information, he refused to give it to me. I had to call another location for the information.
This is not the first time I have received rude service from this location and others; the past couple of years has been mediocre at best. It’s enough for me to highly consider taking my business elsewhere as well as influence my family to do the same.
If my family’s business for over 30 years isn’t even worth having the common courtesy it takes to keep it, then we will gladly begin spending our money and time elsewhere.

I went in to get a flat fixed and they refused to fix it because my tires were «too worn down.» The tires are not new by any means but I no longer even drive the car. (I have been told this before a number of years ago and as soon as my boyfriend showed up they said they would only fix it if I signed a waiver saying they had told us the tires were worn and dangerous.) I told the gentleman that I would sign the waiver I just needed it fixed so it wouldn’t get towed out of my apartment complex and he once again refused. No matter what I go in for they tell me my tires are getting pretty worn out or that I need new ones. Needless to say I went to the next tire shop down the road and they fixed it without a word of my tires being «worn» even the slightest bit.

Love the customer service