Chili’s

Wouldn’t recommend this location to anyone in Beaumont because I sure won’t be returning there. Some of the worst customer service I’ve ever received and the food wasn’t very great either.

I just had a pick up order during lunch just a casual place and good service. I was just visiting Beaumont for work and just happened to stop here

A few friends from work and I went for lunch here today, as we usually do at least once every 2 weeks, but today was an absolute disappointment. Everything started off fine, our waiter was nice and took our drink and appetizer order within minutes of us being seated. But as he went to put our order into the computer, another waitress (one that we had a prior bad experience with a few weeks earlier) walked up to our waiter and within earshot told him to watch out because we were a bad table. This waitress had given us absolutely HORRIBLE service, she was very rude, never refilled our drinks, didn’t even bring out our food, never once asked how we were doing, and this was during lunch on an incredibly slow day. After she told our waiter that we were a bad table, his service noticeably declined. He only brought out our food and our check. We had to ask two other people for refills, silverware/​napkins, and to go boxes. The complete unprofessionalism of the waitstaff was appalling. After being regulars at this location for quite a while, we will not be returning for quite some time.

After a long road trip my family of 6 stopped here for dinner before going home. I had read a recent review that wasn’t very good but decided to stop anyway, and I’m glad I did. The menu has changed a bit but that was fine. Summer the server was awesome very attentive to us as well as her other tables as well as another server Issac that came to check on us as well. Great experience at this establishment.

Be aware, take your late night needs somewhere else! Although they state they are open until midnight on Friday and Saturday they lock the doors at 11:35. Called to place a to-​go order at 11:25pm. I am not exaggerating when I say the phone steadily range for 5 minutes as I drove to the restaurant. When the guy answered he stated I had missed the cut off for to-​go orders by 1 minute and said I would have to come into the restaurant to place an order. Fine, I said and arrived 2 minutes later to find the front and to-​go access doors locked tight. It’s 11:35pm. I won’t be trying this again. And you shouldn’t either. Taking my service to the White Horse. Hopefully they have better management there.

I’m agreeable so I end up going to these ridiculous chain restaurants. Typically I don’t have a terrible experience, but today was different. I must start by stating the obvious at this point, I’m not a fan of most chain restaurants. That being said, if you are, you can disregard this post because you will likely disagree. The service today was just fine. The tacos on the other hand were not. I got the carnitas tacos and the fish tacos. Even if they hadn’t used terrible pre-​packaged flour tortillas that were cracking and crumbling as I ate them, but the meat was terribly bland and whatever sauces they put on them were worse. I’m not trying to say don’t go to chili’s, I’m just sayin stay away from the tacos.

Here’s the joke of Beaumont: independent businesses and other better restaurants get 1 – 2 stars, but the chain nightmare that is Chilis continues to garner unnecessary and irrelevant interest and increased ratings. So sad…

Servers always nice and attentive. Appetizers and entrees have always been delicious and hot. Great deals too

Maybe this establishment is better in the day time. There was pretty poor customer service hands down. We started with dirty cups, then received our plates of food without ever getting silverware. Next, we were only checked on once, our drinks weren’t refilled, and our orders weren’t completely correct.

Great food (love the honey chipotle chicken crosiers), great maragaritas, and great place to watch a game! The staff is awesome and very nice even if you come less than an hour before they close. Definitely one of our frequent spots!

Every time i get a to go order and drive home i have to drive back because somehing is always missing…

We stopped in here on a long drive home to Austin from New Orleans. Never again! We waited about 10 minutes at a booth in an almost-​empty restaurant before our surly server even came over and asked for a drinks order. We ordered orange juice for my son, and knew they were out of OJ before she even came back to tell us, as we could hear her shouting back and forth with another server. Our dinner order was eventually taken (again, after a long inexplicable wait), no smiles or chat from the waitress btw, and we had to listen to a local Eminem-​lookalike cursing and talking trash to his pal directly behind me. About twenty minutes later, there was an almighty crash. I could see our waitress from where I was sitting, and we all heard her yell at someone in the kitchen «I TOLD you not to talk to me!» She came and told us that she had just flipped our tray and that it’d be ‘a few more minutes.’ No apology, offer of chips/​free appetizer or anything. It was more like 20 mins, of course, and our son was very hungry and getting a bit antsy by this time. Awful awful waitress, worst I have ever had in America. We could hear her hollering and yelling back and forth to other staff, including when she went to the station to ring up our bill, yelling «Is this thang broken again?!» It was a truly pitiful experience.

Ick. Stopped here on the way back to Houston and not that great, even by Chili’s standards. Awkward to get back on the freeway afterwards as well. Came in and tables were dirty and unbussed, and for some reason the hostess (who we waited on for too long) felt the need to clean one of those instead of giving us one of the random clean ones.
Pretty sketch up to then, but we had a great waitress (Autumn!) who knocked this up to three stars. She was attentive and on the ball with every refill and request. Foodwise… It’s Chili’s, indigestion is expected, but whatever happened to their Chicken Crispers? They used to be sooo good with the breading hanging off and now they’re burned up little pellets. Boo. Next time, I’ll just drive on through…

good food and great service here…

Although newly renovated, it’s Chili’s, just like every other Chili’s in the country, it’s OK.

This Chili’s location is pretty decent w/​a friendly staff! The environment is pretty chill, the wait is not usually too long. The menu is up to par with decent prices.
I recommend if you’re trying to share a plate, to order the combo platters. You actually save betwen $ 5 – 10 depending on which two entrees you get.
Overall, atmosphere is good, friendly staff and sort of easy to find location. I’d recommend this Chili’s!