Best Buy Mobile

It took employees a good 5 – 10 minutes to acknowledge our presence. Upon showing interest in a product, the manager immediately started pushing an even more expensive product on us all while halfway paying attention to his cell phone? They misplaced the item we were trying to buy so we waited for 20 – 25 for them to scatter around looking for this one box. When we declined the more expensive item the dozenth time… The employee proceeded to tell us the manager told them while helping us that they needed to sell $ 1000 more before we left… I’m pretty angry at this service and especially at the lack of leadership this manager holds.

Came here Thursday evening to upgrade our phones and plan. There were only two employees working at the time, and they were each tied up with separate customers. We waited almost an hour and a half until we were able to be taken care of. It was absurd. Other customers came in after us and the employees ask them if they had a quick question, and then told the customers that they needed to take care of us first, once they finished with their current customer, and then they would be with them in just a minute. While they were completely friendly about the entire situation, honesty would’ve been better in my opinion. It was no way going to be a couple minutes after we had already waited an hour and expected to be given the same amount of time and consideration we needed without rushing through it. If they would’ve given us an idea of how long it was really going to be when we first came in the store instead of telling us a couple minutes, we probably wouldn’t have waited as long as we did. When it was finally our turn we ran into a couple hangups and needed to contact Verizon wireless customer service line, which was experiencing a higher than normal call volume due to a new plan becoming available yesterday. Even though this Best Buy Mobile store is authorized Verizon retailer, they apparently don’t have any way to contact Verizon any quicker than you or I as regular schmoes would be able to do ourselves. After the intensely long wait to be helped and then the following long wait on hold with Verizon, we had to leave without completing what we came in to do, as we have a small baby who was getting restless needed to be fed and put put to sleep for the evening. What a disappointment. I would’ve given this review a lower rating however the two employees who were there were in really good spirits and were very friendly and apologetic for our wait, despite being absolutely swamped with the constant stream of customers coming in the store and the phone ringing off the hook. Bottom line is the store location is completely understaffed and cannot currently meet the needs of its customers with the with the current employee staffing situation. Now we have to go back again this evening to try to accomplish what we went to do last night and I’m hoping that we don’t have to wait as long, otherwise I will come back and knock a couple stars off this review.