A-Action Heating & Cooling

My AC was cold but not pushing air. I assumed it was the blower and called for repair. The Tech came out and said the problem was a bad thermostat. He said to get one at home depot since he didn’t have the kind I needed. Of course he charged the fee for the visit but since he didn’t have a thermostat it was not working when he left.
My husband got a thermostat and installed it. AC behaved in exactly the same way.
So we called back and asked them to come out again. We had to pay another service charge despite the fact that he didn’t fix the problem the first time. This time he refilled the Freon even though he said it wasn’t low. Then he tested the system… same issue. He told us the ducts needed to be clean and left!
When the furnace is on air comes through the ducts just fine. Just not the AC. I opened the door to the crawl space and it was freezing cold in there. I still think it’s the blower but I am no expert and the tech said that was not the problem.
So I paid over $ 800 and they fixed absolutely NOTHING! Terrible service go somewhere else!

Good price for a new AC unit. Did a great job installing it, checking ducts, and plumbing.
During the final inspection I asked for a cover for the fall and winter. «I’ll get you a price», no call, 4 weeks later I followed up, left a message, never got a call back. 3 weeks later final got the sales lady and was told that she forgot and would call the factory and get right back to me…3 weeks later I called the office letting them know I ordered a cover off the net.
As far as installation goes, great. Service after the sale… Kind-​a nonexistent.

They came out first and did not have the boards they needed to fix the problem. Then the Owner came out and solved the issues with a third board replacement. All is good now. System was installed in 2012. Great to see them stand behind the equipment they installed.
Update:
AAction continues to do a good job maintaining the system they installed. Owner came out and performed a thorough routine maintenance and cleaning of the Furnace and AC Systems. I would not let anyone else touch the equipment. Owner is very knowledgable and we are now all set for Summer Season.

A couple of weeks ago I called A-​Action to come out and look at my temp controller. I already let them know what the issue was beforehand. It took the tech 5 minutes to confirm my suspicions. He went ahead and replaced my temp control unit and told me he is installing a programmable one. He also said he will not charge me full price. When it came to write the guy a check I was charges an 89.00 diagnosis charge. The labor was 40.00 which I had no problem paying. The cost of the new thermostat was 120.00. I was a little taken back on the diagnosis charge… Later I looked up the cost of the thermostat. This brand and model sells from 95.00 to 100.00 on line. I feel I was taken advantage of. I later tried to email them but the email was kicked back so I faxed them a letter of my discontent. I had no responses to my letter at all. After a week or so they cashed my check. Next time I need to do some homework on who I have work on my utilities. I just wish they would have reached out and had a conversation with me about this.

My heat pump stopped working and they told me it needed a new fan motor, come to find out it’s still not working and they will not refund me for the fan motor because they want me to spend money I do not have to replace my entire heat pump (4000.00!)with them and they will credit the money to that balance. My husband is disabled and we are a low income family I can’t afford to pay for their neglect. Do not go to them FYI I found a place that will install a new heat pump for less than the 369 they charged me for the fan motor.

top-​notch customer service from start to finish. I would recommend them in a heartbeat!

In September I turned on the furnace and found out that the ignitor had gone bad. It was continually clicking and would not ignite the gas. The furnace was sensing that it was flooded with gas and would switch off like it’s supposed to do.
I removed the ignitor and took it down to A-​Action to get a replacement part. Their site claims they have parts on hand. When I got there they didn’t have the part, and couldn’t find it since I didn’t have the furnace model and serial numbers. They asked me to email it to them and they would contact me back.
I went home and did so. When I got back my wife pointed out that we had had this exact issue only two years ago and it cost us nearly $ 800 to fix then. Internet reviews of that particular furnace showed it had a number of known issues anyways and wasn’t that great to begin with.
So I emailed A-​Action the model number, the serial number, and also told them we wanted to get a quote to replace the furnace. The next day I got an email back with price for the ignitor and a call to schedule a time to give a quote.
The ignitor was $ 85.95. I found it online for $ 25 and replaced it myself. Unfortunately the problem continued. When the lady showed up to give me a quote, I told her that I went ahead and replaced the ignitor but the problem continued so we wanted to go ahead and get the furnace replaced ASAP.
She did all the measurements, got into the crawl space to look around and promised to send the quote out ASAP. I waited a week for the quote and then called up. She had been out sick and would send me the quote ASAP.
I waited another week, called up and left a voice mail. There were also a couple of email followups, where she apologized and said she’d get me the quote ASAP. I never actually got a quote though. I ended up getting a quote (and TWO furnaces,) from another company.

We got immediate, courteous service. The salesperson was knowledgeable and friendly. Very easy process. The installers came out a couple of days later and did a great job. I can’t imagine how it could have gone better.