Appliance Wizard

I’m very surprised at the 1-​star reviews on Walt. I’ve used him three different times, twice in emergencies. He was prompt, personable, and his prices were completely reasonable.
I’m writing today to add a very specific testimonial for this guy. About a year ago he came out because our 14-​year-​old washing machine started leaking. He took a look, identified the problem and fixed it, and then warned me that it would keep happening periodically and showed me how to fix it myself next time. This weekend, as predicted, it happened again, and I fixed it myself.
That’s REAL customer service, and that’s why Walt will get my call the next time I need outside assistance. Take the one-​stars with a grain of salt. The Appliance Wizard is the real deal.

I’ve used Appliance Wizard twice, and each time I received same-​day service with a smile. Walt knows his stuff and fixed my dryer problem in about ½ an hour. He’s not only personable but knowledgeable. My repair was not done through a Home Warranty program. I would (and have) recommend Appliance Wizard and Walt to anyone. He is my go-​to appliance repair man.

I’m definitely not happy with Walt from Appliance Wizard. This is the second time that First American Home Warranty has given him my warranty work to be done. The first time it was my microwave. He showed up and saw that it had to be replaced and not repaired. That’s fine, so FAHW let us buy a new one for him to install, which we did. When he showed up to install it he said he couldn’t install it because the mounting hardware was different and it’s not in his work order to fix those things. So he left and said to call him when I’ve figured out how to mount the microwave for him. After mounting some things in the cupboard above microwave for him he came and installed it finally about a week later. This was about 3 – 4 years ago. Bringing us to now. About 2 weeks ago we had a power surge throughout the house frying our microwave and stove once again. I called First American Home Warranty and once again they gave him my work order. He came and diagnosed that microwave could be fixed and oven had to be replaced. That was last week. Today he called and said the part for microwave couldn’t be here until late next week. So by the time it gets fixed it will be over 3 weeks without a microwave. Who knows how long it will be before I’m given permission to purchase a new oven from FAHW. So to date I’ve gone 2 weeks without an appliance to cook. Thank goodness for my Traeger. I did a little research today because I noticed on Walts business card there wasn’t a CCB#, which is required by any contractor hired by FAHW. I looked online at
to see if he is licensed, he is currently not licensed! It said his license has lapsed. I called FAHW to inform them of this and after an hour and a half later of being on the phone with them they finally did their research online and found what I had been explaining to them. They finally referred another contractor to my claim. I’m not out to bad mouth someone doing their best, but Walt seems to be very unprofessional and seems not to care. I don’t want someone who’s not licensed and bonded doing work on my house or appliances. I don’t know him. I don’t want to take a chance of something happening and my house burning down or something. In all probability it won’t happen, but if it did who would I go after? He and FAHW would be responsible. But if he’s not licensed and bonded I would ultimately get nothing. FAHW was very concerned and is looking into this. Hopefully this opens their eyes to who they hire to do contract work for them. Do your homework folks.

I have had a horrible experience with Appliance Wizard. Twice I waited for the entire time period and he did not show up. I called at the end of the time and he nonchalantly said he was running late. He did apologize and set another time. But the same thing happened again. This company is extremely unprofessional. I will not be using them again.

This is by far the single worst experience we’ve ever had with an vendor in Portland. Walt was contracted by First American Home Warranty to replace our built in microwave. He cancelled on us twice the day of supposed service after we’d taken off work.
He’s a liar… said he couldn’t do our install because he didn’t have the proper paperwork/​workorder and when we called the warranty company they informed us that was in fact incorrect. And then after a third phone call with the home warranty company they informed me that he basically said he didn’t want to do the job so he just blew it off. Unbelievable lack of professionalism and i will NEVER use them again. I will be reporting him to the BBB as well.

We have had two challenging repairs– both involving appliances that were working but making loud noises that were unusual. Because nothing was flat out broken (yet) it was harder to fix. We knew the noise in the washer was from the pump so Walt replaced it. When the noise continued Walt came back and replaced the pump housing. Noise went away. There was no additional charge, even for the added service call. That’s what’s great about Walt. He guarantees his work. And he does what he says in terms of showing up on time or calling to let you know he’s running late. A rarity these days. Highly recommend.

Woohoo! Finally a business that knows what they are doing! After several attempts and several unnecessary parts for my refrigerator that another company came out to «fix», I found these guys. Within 5 minutes they correctly diagnosed my problem and repaired it with a new part that they had in their truck. After 1.5 months of going back and forth with this other horrible company, these guys fixed it in ½ hour! AWESOME! I will be keeping their number close as they repair all types of appliances. Fast service, polite and professional with great knowledge in their field! Don’t pencil them in your phone book… permanent marker them!