Kenaston Carpet Cleaning

I never have written a review that was not positive so this was a bit of a bummer to write. We had Kenaston Carpet cleaning clean for us about a week ago. We were given a groupon to have our condo cleaned from family as a gift, the guy was very upset that we had a groupon and said he would not get payed, we were sorry it was given to us as a gift so we were not told of any issues they were having with the groupon itself, it was not expired and the person who purchased it was never refunded so I was not clear how they would not get payed… They did not give us a receipt, barely said a goodbye, and charged us twice the amount we were told for a rug that is not very big for it to not look any different then it had before. This was very sad that this happened sense we were very hopeful based on other reviews for fresh carpets for some house guests we were going to have. Only place that showed any difference was by our kitchen we are thankful for that but bummed about the customer service and the rest that was not cleaned as well if perhaps more time was taken such as people we had used in the past.

Needed a quick turn around for cleaning. Did a great job, even scotch guarded. WAY less then anyone on price. This was denfinetly a great deal, and would highly recommend Tony!

I used Kenaston’s services from a groupon and I was beyond impressed by the quality of the service, and the great customer service. The carpets were cleaned and look great. It’s been about a month and they still look good. On top of that, Tony pointed out to me that a piece of my furniture was broken. I had not noticed it before, but I was fairly certain he did not cause it. I told him that, but he insisted that he could not leave knowing that he may have damaged my furniture, so he repaired it on the spot using my hammer and some nails, and it looks like it was never even broken now. I would highly recommend using this company to get your floors cleaned.

I waited a few days to write this because the stains came back after a few days from the last carpet cleaner I used about a year ago (their name I won’t mention). This time… awesome! Tony was professional, the carpets looks great, the price was perfect, the service was quick for the size of my condo, everything went smooth. I would highly recommend Kenaston to anyone. My carpets look brand new now. I will for sure be calling him back next summer or sooner.

I used Kenaston last year because of a LivingSocial deal I had. Our game room wasn’t supposed to be cleaned because of the total footage that the deal covered but the guy saw that there was a spot on the floor in there, so he said he would go ahead and do a few feet into the room in order to get that spot out for me. Our living room is large so it counted as multiple rooms and I wasn’t supposed to have the upstairs hallway done either, but he did that for me as well, saying he didn’t want to leave just the rooms done but the walkway to the rooms dirty. I offered to pay him extra but he declined and told me to just pass on his good work to others in our area, even though our city is a good distance away from his main clientele. I think he said he was the owner of the company also. I was given a coupon to use the next time I needed the carpets cleaned and I’m getting ready to use them right now. I had an absolutely wonderful experience with Kenaston and have told multiple people about them. I’m hoping my next experience is just as great as my first!

I used these guys the first time via a Living Social or a Groupon voucher (can’t remember which). I ended up paying for the up charge because our puppy wasn’t quite potty trained yet, and I didn’t want to take any chances. Overall, the pricing was reasonable, and the work itself was fantastic. The carpets smelled great, the guys that came out were friendly and professional, and I would recommend them to anyone who wants their carpets cleaned.
We’re using them again in a few weeks to clean the carpet at our new house. They were responsive and willing to come out on a Sunday morning.
I’m sorry that some other folks had a bad experience, but I have nothing but nice things to say about this company.

The carpets look amazing! I am really impressed!
Scheduling was a bit difficult because of their living social promotion, but that is understandable.
Up charges were clear and well worth the benefit.

I bought a Groupon for Kenaston and they just came over today. They were a few minutes late but apologized immediately. They were very nice to my dog and toddler while we were in the house the whole time they worked. They cleaned the carpets in our three bedrooms in under 30 minutes and then were done! I couldn’t believe how fast they were. One room had a more sizable mystery stain from a previous owner, so before starting he asked me if I would like them to put some extra effort into trying to remove it for a $ 10 heavy soil fee. I appreciated being given the option instead of it being a surprise addition at the end. They got out every stain and my carpets look great. And there’s no strong chemical smell. I’m glad I gave them a chance.

I bought a LivingSocial deal for carpet cleaning when I planned on moving out, but ended up extending my lease, so I was unable to use it. The purchase price was $ 67 dollars, the value listed was $ 73. Whoop-​dee-​doo.
The reason I bought it at the time was because Kenaston always had a $ 69.95 special in the Clipper and anywhere else that they are advertised. If it’s your standard price, it’s not a «special,» no matter what the bottom of the ad says.
I contacted LivingSocial and asked them if I would have any issues and how long did I have to use it and blah blah blah.
They said that it is essentially a $ 67 gift card good for 5 years after the expiration date, which was June 2012. If the price of his carpet cleaning was $ 69.95 and I had a $ 67 gift card, I would owe him $ 2.95. I called him to schedule and he sounded confused, so I asked LivingSocial to contact him as well. He sounded like he was trying to double-​charge me.
I left the 2 most recent Clipper ads on the counter with the LivingSocial deal and the money I owed in addition to that. I hung a lockbox and gave him the code.
He came in, left the ad that expired 12÷31÷12 and took the one that expires 1÷31÷13. He left me a note stating that I owed him «full price» since the LivingSocial was expired. But that’s not how it works and that’s exactly what LivingSocial said.
He was scheduled 9 AM on Friday and I didn’t hear from him, so I thought everything was done and good to go. I didn’t get a chance to stop by until Sunday night, when I noticed the carpets weren’t cleaned, he took a crap in my toilet and used the last of the toilet paper, and I was due to give possession with one day for the carpets to dry, when I still needed to paint and finish up. I was obviously pissed. It wouldn’t have been as big of a deal if he had let me know he wasn’t going to clean them.
I contacted JC Carpets (my old maintenance manager used them SOLELY for carpet cleaning) and they didn’t give me ANY sort of special.
They did a fabulous job, cleaned and deodorized my carpets with their truck-​mounted system, left a receipt, took card over the phone AFTER the job was done, and charged me $ 65 TOTAL.
My apartment was about 650 SQ FT of carpet. The original LivingSocial deal was for up to 900 SQ FT. The clipper deal was for 750 SQ FT + hallway. I was still under the square footage by a lot.
The company I work for was looking for another carpet cleaning vendor, and based on the results of this fun little episode, JC Carpets will have our business.