Old Navy

Would give it 0 stars if I could. I just went in to exchange my toddlers clothing and the store was a complete wreck. I mean disgusting. Clothes thrown everywhere and it’s not even noon. I asked two sale associates about how dirty the store was and for help finding things and was told oh well whatever. I guess they are just fine with people tripping over clothes thrown all over the floor, display tables empty, and sales racks broken and hanging where people could potentially hurt themselves. Customer service is absolutely awful here. Will never ever be back.

I waited in line for 15 minutes for one cashier. Not sure why there was one cashier in the whole store– there were at least half a dozen employees on the floor as well as a manager. The others in line were obviously annoyed, more so than I was. Is it just me or have Old Navy’s prices gone up a lot in the last year? This used to be the place you came for cheap jeans/​sweatshirts etc. No longer! $ 39.95 for jeans? Here? I’m used to seeing that at Gap or elsewhere.

I love to shop online for the women’s Tall sizes. HOWEVER, we took the chance to try the local shop,
First, no one was available to assist us, and when we did find someone, she was rude, and did not understand when I asked her why they don’t have tall sizes in the store.
Apparently tall sizes are not supplied to this store.
But they can sure «Order them online for you» which totally defeats the purpose, because I normally do that.
I was really put off that they totally don’t care that taller women exist. When I suggested they begin to carry Tall Items they acted like it was out of the question.
Not all women are 5’4. If the items are available online, put them in your store!
Especially if your being asked to do so by numerous customers.
I do not think I will be returning to this location. As well, when we walked in, they said welcome to everyone else but us when we entered.
What ever happened to good customer service.

I usually won’t shop here unless they’re is a great sale. Like black Friday.
I think some things are over priced. But that’s my opinion.
The staff is all pretty friendly, others are very weird but it is Portland.
They have cute styles from children to i would say 20 – 30 age group.. But who am i to knock where people shop.

This store is fine– I’ve never had horrible service (only pushy sales offers) or anything but today reminded me how many times I have used there bathroom and its HORRIBLE. No toilet paper, TP rolls on the floor, trash all over the floors… toilets not clean (very disgusting). I have used there restrooms probably 4 times since i have been going there (only because i had to) and they are always disgusting. They need to do something about their janitorial service. I will probably just start heading to Beaverton or just shop online for Old Navy stuff.

I hate this location. I really, really do. Hear me out, I know you’re probably thinking, «It’s an Old Navy, what do you expect,» but this place goes above and beyond to make shopping here a nightmare.
Sometimes you just need a quick, cheap something. I’ve gone to Old Navy locations for t-​shirts, cheap flip-​flops, etc. I’m not expecting getting greeted with a mimosa and a personal shopper, but a «can I help you» every once in a while sometimes helps. At least an acknowledgement that there are customers in the store. It just seems like none of the employees can be bothered.
My theory is that the workers hate working here and the vibe carries through. No one smiles, says hi, offers to help, cares about how they look or what they’re doing, puts stuff away, I could go on and on. There’s no sense of urgency. The line the last time I was here was 23 people long (I counted), so you’d think that maybe, just maybe one of the employees would open up another register. Nope.
This store looks like it threw up on itself. Shelves are disorganized, it’s messy and employees walk around unused carts that are in the way rather than just put it away. One of the workers kept going toward the dressing room to text. Ugh, this location is a complete mess. It’s too bad.

Old Navy is always a great place to shop for inexpensive clothes. Sometimes you can find great things here. that will last you a few seasons. But I never expect much. It is great for my kids that are growing like crazy! I love to get things when they offer their 40% off card members and have rewards to use. The store is large and really a bad layout. Mess everywhere. The staff is the worst I have ever experienced! Not one person helped or greeted us. The cashier was cold and didn’t offer a thank you or anything! I think I will try another one and hope for a better experience.

The store is pretty big, but no particular order. There are piles of disorderly clothes on all the tables and its difficult to find sizing because the clothes are just that disorganized.
The staff is friendly but not out of their way helpful when you are looking for something.

Old Navy has the cheesiest commercials.
This location is hardly busy whenever I visit. Every time I’m here there’s always 1 person working the cash register and it takes forever and a day just to get through that line. Not that there are many people standing in line to pay for their items, but the fact that there’s no «back-​up» person to assist.
There are times when I shop or «window shop» and find the store to be clean and neat, but there are other times when it looks like a tornado flew by.
I try to avoid shopping here during the peak holiday seasons when the lines for the register are just a 40 minute wait. That’s like waiting for Thunder Mountain at Disneyland! Seriously?! Please call for «back-​up»!!!
Nonetheless, the clothes at Old Navy are either a hit or miss. I’ve been a bit picky when it comes to purchasing clothes from retail places since the «quality» has tremendously gone South! There are some good finds, but most of the time that find can be rare.
I’ll be back to window shop again, after all, those cheesy commercials got me «hooked»!

I will seriously never buy anything from this store again. I went with my wife, so that she could find some cheap workout clothes and I thought «hey I’m here, I’ll just pick up these jeans that are on sale». Big surprise for me when I go to check out, they aren’t on sale but they were sitting on a table with TWO sale signs on them. The cashier checked with the manager that was standing behind him who said «yeah…the shirts are on sale, not the jeans. if you want the sale jeans, they’re on that table (pointing to the middle of the store), as if I should go hunt them down. Now, I saw this table of jeans earlier, they were the SAME EXACT jean, make, cut whatever but marked individually with a price. I didn’t see the exact same color as the ones in my hand, so I thought, «hey these are on sale also» I guess I was wrong. This shouldn’t be a surprise to me, about 80% of the store is «ON SALE!!!» at any given time. Back to AE I go… where things are organized.

Used to work out that way and tried shopping there several times. Always looked more like a «going out of business sale» than an ongoing business. Piles of clothes, chaos. Sad. Avoid. Lloyd Center store much better.