Pacific Medical Group

I absolutely adore Dr Dinghra and Wendy Hawethorne. They are truly caring and compassionate people.
I’ve never had one negative interaction with anyone on their staff. The receptionists are efficient, polite, and friendly. The medical assistants are awesome too.
Everyone is entitled to their opinion. While I understand that some reviewers felt the receptionist was «rude», you also need to understand that they are human beings just like you. Being kind to others really goes a long way. The negative Nancy’s may want to try it some day.

I can’t complaint about medical services provided by Health Professionals. They are friendly and comforting. But the front desk receptionist (the blonde old lady– Annette) is too rude to be at such delicate place where patients should be treated with softness and kindness. She makes dumb comments about the client she talks with over phone with other clerical personnels inside her area. Sound so harsh. If you ask something she shakes her head in a way that will make you feel like she thinks Patient should know everything what she knows. Disappointing.

I love my doctor, which is the only reason I still come here. However, the front desk is incompetent and flat out rude. Every time I’m in the waiting room I can hear an older blonde woman at the desk moaning and complaining about clients, being very sparky and rude on the phone. This woman should be fired for acting so unprofessional. I can literally hear her talking trash about clients to other receptionists, at times cussing and calling them derogatory names. I’ve been speaken to with great disrespect while calling in for scheduling an appointment, especially since I only have one day available a week. Also, they failed to refer me to another specialty clinic for a somewhat urgent issue and I had to wait an additional 2 months to get in with the specialist due to their negligence.

We moved here to OR a year ago. And the first couple of months we called so many practices to make an appt. But it usually would be a month or so wait. Which I thought was insane. So I gave up. A month ago, I had decided to look again, I found a 5 star rating for Dr. Silverman. And decided to make an appt. But then wanted to make one for a pap and asked to have a female Dr. so I got Dr. Anshu Dhingra. She came in and it was all about me. Nothing else. She was so focused on trting to get down to the problem and finding out was wrong. I told her I felt and she paid close attention to everything I had said. She was sweet, gentle and very professional. There maybe a reason to all these 1 star ratings but I received great care for my first visit. The receptionist was nice and it was super empty, maybe that’s why I didn’t mind waiting. But even so, my wait wasn’t that long. She also gave me a call to informed me that she received FMLA paperwork from Unum and said she wanted to make sure they were the right ones. And to also check up on me. I don’t know what else to say, but Dr. Dhingra is a great doctor so far.

Would have rated a 0 stars if it was an option. The comment below is from Linda, who happens to be the office manager. It’s ridiculous she has the nerve to post a review on Unilocal!This place is an absolute disgrace to the medical field profession. If I had to write all of the things that have gone terribly wrong I’d be writing all day. Safe your self and don’t waist your time with this place.
I was so upset by the lack of professionalism and flat out ludacris demeanor of the entire management and reception. I provided the ceo of this company a very detailed chronological email of the several demeaning encounters I’ve experienced. … from the (Shelly handing out highly private personal information to random clients) to Linda the office manager nasty rude comments who acted like I was crazy for filing a complaint in regards to some of the things I’ve mentioned. After I provided my experience and findings of several complaints from other people the ceo said she handle the situation and get back to me within a few days. BIG shock … she NEVER wrote me back as she said she would!!! These people are unprofessional, rude and lazy to say the least. After experiencing this I certainly wouldn’t even consider allowing them to take care of my medical needs.

I have been going to this doctor’s office for quite a while, and I truly regret it. For normal appointments they aren’t so bad if you don’t mind sitting around for 20 minutes after your appointment was scheduled to get called back, and then sit for an additional 10 – 15 minutes in the examination room until the doctor decides to honor you with their presence…
But do not EVER trust them to fax in paperwork. I’ve literally lost a job because of them.
I called multiple times every day for two weeks to get paperwork faxed in for FMLA. Everyone said «Yeah, we faxed it in… I guess I could do it again?» when I call in, but it never gets received. The ONE time (out of, I’d say, 20 requests) that paperwork was actually received in a timely manner, the paperwork was incomplete. I had to pay for an additional flippin’ appointment just to watch over them while they filled out the paperwork they claimed to have completed the week before, even though it’s a condition that I’ve been seeing them about since 2008. I’ve seriously considered legal action against them for not doing what they claimed to be doing, since I followed up frequently. I shouldn’t have to nag them to get them to do their job.
Please, save yourself the time, money, and stress, and go somewhere that actually respects you and your time.

This is a professional group that spends the time needed to learn what is wrong and to follow up with appropriate care. The physicians are caring and thorough. They listen to you and aren’t dismissive like a lot of doctors. If you are looking for medical care where you treated as a person, this is the place for you.

1 star, not so hot… would be half if I could and it would only be for the doctors. It sure as heck isn’t the super rude and lazy front office staff. This front office staff cannot keep track of msgs, and if a note about a msg doesn’t make it into their little charts up front, it is like you never called and left a voicemail at all. funny how that works huh?
after reading other reviews I notice that I am not the only one who feels this way. Luckily, I have not had an issue with the doctors I see here on a personal level. The docs seem to want to help and are qualified and I also like they don’t just try to throw prescription drugs at me when I have an issue. they actually want to fix the damn problem.
If you don’t mind being treated like an inconvenience by the front office staff (shellie and angie) then by all means, go get a primary care here. If you don’t like being treated like an inconvenience then I would suggest finding a different office with just as good of doctors who have front office staff that doesn’t lose msgs and blame the patient.
To put it bluntly, those two front desk ladies are straight up bitches and need to be fired. Call the office manager and complain like me too, office mgrs name is Linda Limperopulos and her direct number is 503.520.2813 call that one and bypass the bitches at the front desk.
You are there to help sick people who don’t feel well, you are supposed to be compassionate and understanding, not a total jerk. customer service applies in the medical field, make a note of it!

Thought this would be a good place to set up primary care… um no. I came in for my first appt. early for new patient paperwork at 9:15 my appointment was scheduled for 9:30. Got all of it done brought it back to the front desk whom did whatever they did, and then I sat there… 45 minutes later was finally called back, weighed and all that. I sat in the gross little room for another 15 minutes… the Dr. finally came in but she kept leaving. She was coming and going like she had something better to do. It was really irritating, I just wanted to get out of there. The doctor was insulting, she said I had lumpy boobs… seriously?
I also have to get blood work done, but you have to make an appointment? The lab is only open Mon~Fri 8 to 4:15 these are ridiculous hours for a lab, I’m not taking off anymore time to go back to this place.
I wouldn’t waste the time on this place again. There are so many other places to choose from.

I HATE HATE HATE this place so much. NEVER GO HERE. The front desk is the worst. On what planet should it take calling more than twice everyday for a week to get a simple refill on a prescription. By the time it was practically a week I was complaining to the lady about why it takes this long to get a refill when everyone I’ve been talking to said they would get the refill going TODAY, yeah, no. The lady was so rude, she asked if I was done because she had other calls to get to, REALLY? HOW RUDE. I couldn’t believe she said that, we hadn’t even been on the phone for 5 minutes.
DON’T WASTE YOUR TIME, ENERGY OR MONEY HERE, SO RUDE AND INEFFICIENT

Would have given zero star if possible. My wife went there to get her blood test as well as pap-​smear test done. They gave us an appointment to draw the blood… however their «expert» nurse was not able to draw blood from my wife. They asked us to come later to see more experienced nurse. What was shocking that we received her blood test report via mail signed by our doctor (Dr. Anshu Dhingra) even before we went to give our blood sample. The blood report said that everything was normal. We called up the doctor to ask how this was possible. Her reply was shocking «I have so many reports to sign, I hardly get time to look at all of them». As if to add salt to injury she sent us a $ 5 starbucks gift card as compensation for that.
Her pap-​smear test also showed normal and that everything was fine. We got that done again as well from a different place and this time we found out something that could not have been a recent development. My wife would have had this condition when we got her tested in pacific medical group. That means they just bloddy took the sample and did not do any test. They just bloody charged us for the blood work and pap smear. Save your life dont step into that facility.

Recently my wife went for her annual physical checkup. The nurse there tried to take a blood sample but failed to do so after poking my wife in both arms for more than 3 – 4 times. Later we received the physical checkup result via mail saying that the blood test result is absolutely normal. We were confused and called the hospital to which they said that it is mistake and since there are a lot of patients these kind of things happen.
Is this a legitimate excuse? What if she had a serious problem and they told that everything was normal. We knew the report was false only because they failed to collect samples. What if they collected samples and then did this? We would never have known. These guys also made mistake in billing and overcharged my insurance.

This is the most horrible physician’s office I have EVER had the displeasure of going to. EVERRR. I went in to get a prescription for a cough syrup that I had had awhile back (at the time of that ‘scrip’, I HAD a pretty bad cough, but a GREAT doctor-​in Honolulu-​, and then some great cough syrup-​whoohoo!) and made an appointment with my husband’s doctor, at my husband’s recommendation. I just can’t understand why my husband likes this Dr. Giligan (yep, that’s right, skipper!). He’s rude, obnoxious, and has the WORST bedside manner I have ever experienced. He threw a hissy fit IN FRONT OF ME and stalks out of the room because the admitting staff forgot to take my temperature. Granted, I was sick and isn’t that one of the first things that every doctor’s office does? But really, how’s that one? He couldn’t wait until he was done with my appointment? And then he thinks that if he equates me to a car or a ‘muffler’ (several times), I’m going to want to let him look at my lady parts (which apparently family medicine docs are qualified to do lady part checkups and he offered to do)??? I think NOT sir!
Anyway, enough about their fifth string doc. Now, let’s talk about their office staff. About a week after, I was still coughing and happened to be at Costco, so I called the office to see if I could get a refill. I explained to the lady on the phone what I wanted and where I was. While I can’t remember the details of what she said exactly, I do remember that I spent the rest of their office hours (1 ½-​ish) waiting at Costco for her to call me back and let me know if they would be able to do the refill or not, with no return call, even though I SPECIFICALLY requested a call back. The next day, there was no follow up call to let me know about the status of the refill or an apology for not getting back to me the day before. Nice. I love hacking away and feeling like I can’t breathe. Not.
Long story short:
Substandard physician (s)
Substandard office staff
VERY UNSATISFIED CLIENT
**Today my husband is trying to get a release to go back to work from this office and has called 3x’s to no avail.**