Pro Tow

Used them for towing services yesterday. Gave me a reasonable enough quote and time frame.
Then took over 2 hours to arrive, didn’t have room in the truck so we had to call a ride, then the bill was $ 50 move than estimated.
Would not refer a friend.

I had a flat late one night and Mike came out to help me. He was very courteous and friendly, and worked with my insurance and dispatch to get things settled since I didn’t realize I had TWO flat tires.
Mike dropped my car off at a nearby tire service place and made sure I understood what was going on.
I had a very pleasant experience with them for an unpleasant situation.

Terrible service. Avoid at all costs… lied to me after an accident and were just ugly to deal with afterwards. I would never refer anybody to this place.

We used these guys after a fender-​bender left our son’s car unable to be driven. We used AAA and they set up the appointment; saying 45-​minutes until someone would be there. They arrived in 35-​minutes.
The guy was super fast, very friendly, asked my son if he was ok, and got the car to Kadel’s for repair. He called and confirmed that he had delivered the car and the key and wished us luck.
I can’t imagine what would have made this a better experience… other than not having an accident at all.

Unfortunately an unneighborly person decided to call the tow truck because our car was left on the side of the road. Due to snow we had to abandon our car. It was park at the end of the road, not blocking anyone’s path. It was unfortunate to hear our neighbor called 12 times last night and 15 this morning to report our car. She even went to as far as threatening to fire the tow company if they didnt tow our car. We parked there due to weather not because we felt like it. I’m a great believer in karma, and the vengeance that it serves up to those who are deliberately mean is generally enough for me. The people at the Pro Tow was very nice and understand, felt that B was wrong. But because of her threat, they had too. B^ tch addres is 7035 SW Lorna Ter 97 007

Pro Tow lost my drive line hardware. They swore they put it in the driver seat and it was no where to be found and they took no responsibility. I asked them repeatedly to come to my vehicle and show me where the parts were; it’s been 2 days and they still have not shown up to show me where the parts are. If they had just put the mounting hardware back on the vehicle when they dropped it off, I would not be having this problem. I can’t buy these parts anywhere because it’s an older vehicle and they no longer make them. Don’t ever, ever use Pro Tow.

I have had great experience with Pro Tow so far. I was in a crash on Beaverton Hillsdale Highway last week. Pro Tow showed up pretty quickly to get my totaled car out of the road.
I talked to the owner (Greg) many times and he gave me some great advice since this was my first accident and I didnt know how to deal with insurance.
The case is not yet settled, but I know my car is in a safe and secure location. They even are working with me on the daily storage costs, in case the other insurance does not end up paying.
Greg and Shannon are so very friendly! Even though they close at 5:00pm, they stayed until almost 6;00pm just with me. I got some important belongings out of my old car, I talked with them for a while. And they even fixed the brake light of the car I am borrowing, for free!
This is a very friendly, family-​feel shop. The managers, owners, tow crew, and its also an auto repair shop and those guys are friendly too.
I get so much one-​on-​one attention there, both with my auto repair needs, and also towing and storage, and just good solid advice.

This company is horrible. My insurance company set up the appointment early Friday morning to have the tow truck meet us at 5pm. We arrive at 4:50pm and sat and waited. At 5:15 I called the company to find out when we should expect them. I was placed on hold for at least 5 minutes, then the woman finally came back on the line to say that the driver was almost there. No apology at all for already being 15 min late. Well the driver finally got there at 5:40pm. after sitting there for 20 minutes, he still hadn’t done anything but some paperwork. We told him that the mechanic was standing outside waiting for the car and the driver told us no problem, and that we didn’t have to follow him over there. So we waited 5 more minutes to watch him get the car hooked up, but after he just sat in his truck for those entire 5 minutes, we gave up and left. We drove about 2 miles away to go to Dick’s to buy our son a new bat (25 min approx) then we left there and went to Malibu to the batting cages for him to practice for tryouts (about 30 min) then we left to go home, and our son said «Hey there’s our car!» The tow truck driver was JUST taking the car. We called the mechanic apologizing because he was standing out in the rain and it was now 6:45 pm and the car still wasn’t delivered to him. So apparently the driver decided to take his dinner break instead of driving the 4 miles to drop off our car first. I would NEVER recommend this place to anyone. We had a boat and trailer that had a bend wheel dragged onto a flatbed a couple years ago and then had it done and delivered to the trailer shop in a third of the time it took this guy to even get out of his truck!