Robert T Franklin, DVM

Dr. Franklins office staff alone is worth 5 stars. They are amazing when you call. You either get thru to the Dr. Or you get an immediate answer from his nurse or Dr. Franklin will call you back. This place is customer service at its best! Dr. Franklin is so kind with the animals it makes you feel he really cares. My cat went in for IR 131 thyroid treatment and all my questions were answered before and after treatment. Sure would be nice if some other vets insisted on customer service at the level Dr. Franklin does. This place is «The Best»!

There is a disgruntled reviewer libeling Dr. Franklin and his colleague Dr. Earp on Unilocal,so I’m throwing in my 2 cents. I’ve been taking my cats to Dr. Franklin since 1998, and I trust him implicitly with their welfare. There is only one other person on Earth whom I trust that much. Dr. Franklin isn’t always a warm & fuzzy therapist type of vet — he’s incredibly smart and instinctive, and **he always puts the patient first**. I don’t need a therapist to coddle me, I need a vet who has sound judgment, lots of experience, and will do whatever is needed to keep my companion animals well, and gently help them move on when it’s the most compassionate thing to do. He does have plenty of compassion, and he’s always been very kind, sweet, and gentle with my cats (including one who gave him a nasty bite). He is very kind, sweet and gentle with me as well, and he helped me through one of the most difficult and horrific experiences of my life — and many other terrifying times when my cats were very ill.
He won’t try to read your mind so if you have questions, you have to take responsibility and ask the questions — his focus is **on the patient**. This is rare and incredibly valuable. He’ll take all the time you need and explain as much as you need to feel you understand the situation, you just have to ask and make sure he knows what your concerns are and what you’re needing to know.
Knowing he will always put the patient first is a great comfort… I can take care of myself because I speak Human; my animals can’t, so I need him to take care of them — and he does it extremely well.