Ulta

The customer service here is so off and so clueless on how they are. Diverse customers, their selections are not for you.
Yesterday I walked into the store to see if they carry any Korean Skincare products (a really big trend right now) and I asked one of the (caucasian) cosmetic clerks about it and she was completely dumbfounded and dismissed the idea that it even exists in the US. «I’ve been in skincare for 22 years and never heard of it» and demanded to know exactly what brand and product. I tried explaining to her that it’s a category of skin care trend that Target, Sephora, and even Urban Outfitters carries a k-​beauty section. Another (caucasian) clerk came by and said «Oh, it doesn’t exist in the US because FDA likely has too strong regulations to let that come in» which is totally false because FDA does not regulate skin care and what the hell, Korean products are full of shit and inferior to American products? (Korean skincare is said to be 10 – 15 years ahead of US products). Eventually, they called another clerk to come by (who was thankfully a minority) and she knew exactly what I was talking about and schooled the two idiot clerks. She even said Ulta is really behind the ball on carrying these products and competitor stores had them since last year. So much for that clerk’s «22 years of skincare experience»!

I made an appt yesterday to get my hair highlighted and was horribly disappointed throughout my visit. The woman who was going to do my hair was named Ashley and she seemed nice at first until she started criticizing my hair. She knew it was box dyed, said my hair was dry, asked when my last haircut was which was a month ago, asked me multiple times what products I used in my hair and after telling her what exactly I wanted, she said it was a completely different service and said I needed a deep conditioning treatment and that my hair will probably not take the highlight because of the box dye and it could turn out any way. It went from being a $ 75 highlight to a $ 117 highlight and deep conditioning treatment. I felt so self conscious the entire time and when we finally got to the deep conditioning treatment she kept putting more product in my hair because she pretty much said it needed all the help it could get. We finally finished up and she was blow drying my hair and didn’t part it correctly and I saw the highlights didn’t go all the way down to the root like they should and I had also told her I wanted them to blend it which they don’t. She went to ring me up and went ahead to schedule me for another appt in a month without asking me first too. I felt really disrespected and I will never be coming back. Absolutely horrible experience.

I had a fantastic experience here this week thanks to Raya. I come into the store quite frequently, however this specific time I wasn’t sure what Brand of foundation and concealer I should buy because the cheaper ones have been ruining my skin, and the color is usually off. Luckily, Raya came to my rescue. She really listened and paid attention to my concerns, and tested out a few different foundations and the benefit erase paste (for dark circles) on my face to find the right ones. She was very knowledgable, polite, and honest. I didn’t feel as if she was trying to up sell me at all. My skin looks flawless now thanks to Raya!

I recently moved to the area and used the salon at Ulta exclusively before. I called to make an appointment and the woman was so incredibly rude and belittling I ended up hanging up and going elsewhere. I explained in detail what I wanted done (simple coloring) but apparently didn’t use the correct terms. She then started attacking me saying I have no clue what you want and doesn’t sound like you do either. She just made me feel like an idiot. She told me she didn’t know how much time to book me for because I didn’t even know what I wanted and refused to book it until I came into the store beforehand so she could see my hair. I’ve never gone through so much trouble to have my hair colored before and didn’t have any problems booking an appointment at the next salon I called. It’s very disappointing because I loved Ulta in my home state but I won’t be going to this location.

PRAISE, praise, praise for make-​up artist/​cosmetologist NICOLE! (And I’m not one who is easily impressed.) My 14 yr old daughter and I had a great visit at Ulta because of her excellent customer service. She shared her knowledge and skills in the applications of all things make up for both young and old (thatd be me), including the art of contouring! She was patient and thorough with our many questions, gave specific instructions on the how’s n why’s of applying our make up and made it a point to state what products and shades she was using. I personally appreciated her honest personal and professional reviews on products I had questions. Overall, my daughter and I had a very enjoyable and pleasant experience at ulta thanks to Nicole.

Consistently the worst service of any store I go into. Snotty, preoccupied and dismissive employees– all of whom are hard to find. Usually when I go into Ulta, I have to hunt for someone-​anyone– to help me (find products, pay etc). Yesterday was worse than usual; only 3 employees in a packed pre-​holiday store. I asked the one that I finally found (after I waited in a line to talk to her) if the store carried the makeup I like in my shade. She replied (without eye contact), «I don’t know».
«Well, would you please help me find out if you carry it?»
«If you don’t see it, we don’t have it. I have things I need to do.»
«Um, ok. Would one of them be helping customers?» (Like myself)
Needless to say, I did not make a purchase and will not return.

They really are bad about offering help to people that are clearly in need/​want of it. They have pretty good selection but I only really go when I have a coupon to use… And I got my eyebrows waxed the other day (not the first time here) and Brenda is friendly and good about how to shape them, but my skin is irritated/​bumpy/​itchy from it! Not sure what caused it but I’ll avoid it anymore

I love Ulta. However, I don’t feel comfortable going there anymore. Today, I walked in without makeup to purchase a face mask. One of the employees made an incredibly rude comment about how severe my acne is, and proceeded to tell me all of the things I’m probably doing wrong, and the products that I should buy instead. I am an esthetician myself, and have used professional products for years without success. I recently went gluten and dairy free, and started using an acne perscription as a last resort. It is extremely disappointing to be viciously reminded of my appearance, after I have worked so hard to muster the confidence to go out without makeup. Unfortunately, this is not the first time an Ulta employee has told me how bad my skin looks, as if I am not overly aware and self-​conscious already. Please train your employees to ask if I need assistance, rather than having them shove their opinions at an embarrassed customer.

Definitely 4 stars for the selection and the salon. I got my hair colored recently by Laura, and love the way it turned out. She was thorough, friendly, and professional and the salon itself is clean and bright. The product selection is always good too, although it’s a bit dark and therefore difficult to see cosmetic colors very well in some areas.
Although, 2 stars for the general customer service. It’s hard to find help if you are in the *gasp* drugstore cosmetic area, as the store is heavily weighted with salespeople on the right-​hand side of the store where the more expensive stuff is. (Hmm, the drugstore side is also the side that’s darker… interesting.) Also there is one employee there in particular that’s on the cash register a lot and she seems like she would rather be anywhere else than dealing with customers. She always seems irritated and rolls her eyes at questions. I’ve dealt with her several times and I always feel like I am bothering her when I need something rung up or make small talk. Everyone else has been friendly though.
The deals on the mailing list bump this to 4 stars overall.

I’ve recently been getting into makeup more and branching out for newer and higher end products. I definitely prefer ULTA to Sephora. The employees at Sephora all have makeup on as if they’re going to a Halloween party (I get it, you know how to do glam makeup), and they come off as standoffish and snooty. The Ulta girls have nice makeup but there’s definitely more «natural» and fresh faces here. The employees are as kind as they should be. Sephora does have a larger selection but it’s not what I need. Ulta has everything I want, they carry the brands I use (tarte, urban decay, too faced, benefit) and the employees greet you at the door and don’t follow you around, supervising you while you shop. I always enjoy my shopping experience here, and it’s right down the road from my apartment. A win-​win!

I don’t usually shop at this location. If I’m going to Ulta, I am almost always at the location at Cedar Hills. But I made an online order and had to return a few things and my friend was heading in this direction anyways so I was like, why not? Big mistake. First of all, there was a HUGE line for the cash register, and only 1 person was ringing. What is up with that? Well anyways, the girl who was ringing was taking a long time with the transaction so 2 other people ended up hopping on to the registers after a while. I patiently waited my turn and when it was finally my turn, an older woman was ringing me up. I told her I needed to make a return and it was fine up to this point.
But then, she had no idea what she was doing and I was just awkwardly standing there as she tried to figure out this return. I had bought several lip products, two formulas, just various shades. I tried one of each formula but didn’t like how they felt. I also bought 2 drugstore eye palettes that I was going to give as gifts but decided against it so they were unused and I was returning those as well. She had to keep asking another cashier for help with the return. When she finally figured it out, she couldn’t find the name of the product anywhere and I had to help her out to find it. Then she asked me if any of it was used. I told her that two of the products were used but the rest were not. She then sighs and tells me in a really snooty voice, «you know, if you use a product, we have to throw it away. That’s why we have testers. Next time, you should come into the store and test it out before buying.» I was kind of… miffed. Because that was total bull. For most drugstore brands, there are NEVER any testers. Half the time, I find products that are for sale, opened up and used. If they had testers for the products that I was returning, I would have tested them out in the first place, rather than creating a headache for everybody by returning things I won’t use! And she kept messing up by scanning the wrong item and then clicking her teeth like it was somehow MY fault that she was scanning the same item twice.
When she finally finished scanning everything, she looked at the item that I was going to buy as well and then tried to get someone else to ring me up… for a single item. Then the other cashier tells her than she can scan the item I’m purchasing, rather than having it be a separate transaction from my return. She sighs and does exactly that and then we are finally done. She tells me the return will show up on my card soon.
For me, this was really stressful and I disliked how the cashier was rude and kept belittling me. Look, I shop for makeup a lot and I buy multiple shades of the same item if I think I’m going to like it. But it didn’t work out and I only used one of the 7 shades I had purchased. The others were completely new. This store didn’t have testers for the items that I had purchased so they really had to right to tell me that they have testers and I should come into a store, where I was not treated very well, and try those products out beforehand. If there had been testers, I would have used them. So the customer service paired with the employee who had no idea what she was doing, I have to say I’m majorly disappointed. If I’m shopping at Ulta, I’m definitely going to head to the one at Cedar Hills. The people are friendlier and much more knowledgeable there.

Good selection, as always.
Though I’m more of a Sephora gal myself. They have higher quality products, better-​educated employees, and a way better rewards system for members.
Definitely get on their mailing list, as the catalog has pretty good deals.

Honestly all I wanted was a setting spray for my foundation. I came on a sunday afternoon, barely any people in the store.
I came in, and I was there for 10 minutes at the UD aisle and no one greeted me or offered help. I looked p confused also, you could tell I needed help. I didn’t mind, until this white customer came in and they greeted her and asked if she needed any help. Like wtf??? OK. SHE WAS RIGHT NEXT TO ME TOO.
There was this blonde girl who worked there, had short hair. She clearly saw me, she looked at me a couple of times. Then finally she came over and asked if I needed help when I already got the thing I’m looking for. I asked her if this product was right for oily skin and if there’s anything else that would work similar, and she’s like «ya» smh and didn’t even answer my other question. She looked at me weird also wtf.
I usually leave the store feeling satisfied but not that day lmao, I felt so invisible and lost : – )

Im sorry but this store is always sold out of everything and you can never find an employee to help. Today i went in for some paul mitchell tea tree and they only had it in the huge size and so i was waiting and looking around for a employee and they only had 2… The 2 ringing up. But i could see atleast three employees in the back walking around. So then i went to look for gel nail polish. And I needed the primer part and it was sold out also. Every nail polish was mostly gone and all the makeup. This store is always horriable. I hate it in this store. So i will now be going to fred meyer for my stuff. It costs more but its worth it.

I thought this location was more of an outlet. I expected it to be a much smaller location, so I was surprised that it was bigger than I had expected. This place has every sort of beauty supply you could want but get to pay less for it. This is a extra special deal for me because I have a daughter that just turned 16 (which is code for obsessed with make-​up and hair supplies). She also does school activities where they have «secret sisters» and give each other small gifts for each competition and I have found a lot of great little gifties at Ulta.
Be on the lookout for their deals. We have gotten full size Philosophy products for $ 10, and big bottles of conditioner that are usually $ 32 for only $ 12.99. Also be sure to sign up for their rewards program. You get frequent coupons and a full size eye shadow palate or mascara for your birthday. We haven’t tried either of their salon or brow bar services yet, but just might since we recently received a coupon for that as well.
Good deal and close to my home = I’m a fan!

I come to this Ulta pretty frequently, more often than most guys would probably like to admit. The staff is kind, they have great return policy and their selection of cosmetic stuff is pretty large.
I mostly buy nail polish, eye liner, lipstick and other such things for my girlfriend. I usually buy myself conditioner and shampoo when it is on sale. Again, the return policy is fantastic, we’ve never been turned down on an exchange or return. The service is sometimes slow if they don’t have enough people manning the terminals but they usually call more staff to the front before it gets too bad.
I have never used the salon services, so I can’t comment on that. I also don’t usually shop in the higher end area of the store. Their fragrance selection is extensive, but again I haven’t made a purchase in that section. The male specific product zone has grown in recent years but most of the products seem overpriced, to be honest. One last note, ultra sends a lot of $ 3.50 off coupons and 10−20% off discounts to their members so you should probably sign up if you want to get your money’s worth at this store.

Is uninspiring customer service part of the Ulta experience for people like me? After several disappointments with the Cedar Hills store I decided to give this branch a try. Though many employees were on the floor, I didn’t receive a greeting and was never offered assistance though I was in there for almost an hour.
Maybe if they hate my face so much they could help me find something to cover it up? Just an idea. After all, they had no problem approaching other customers in the same aisle, looking my way, then walking off, so something about my hideous countenance must be repulsive to them as I smell like a fresh spring day and appear as helpless as a basket of puppies.
I’ll stick with shopping online or going to Sephora. At least with the latter I can assume if I’m being ignored it’s because I just don’t look like a classy enough broad.
Edit: Went to Sephora afterward, had 2 people ask if I needed help although they were busy and even checked back in with me later. Then at the registers a super awesome guy offered to ring people paying by card separately to expedite the process. He joked with me the whole time and called me «miss» which I don’t care if he’s simply being nice, I’ve just hit that age where man, that makes my day. I exited with my purchases feeling like a valued customer.
This was an incredibly stark contrast to my experience with Ulta that left me frustrated and full of questions, like «Do I have some sort of beauty leprosy that violently repels their employees?»
Seriously, if you can get it at Sephora go there instead.

I’m a little on the fence for writing this review. I want to give the salon the credit they deserve but the employees in the store are so brainless about their own products I just can’t grade only the salon.
I’ve had my hair cut, style and up do a few times here. Always a great experience and I never feel like I’ve over paid or not gotten what I had in mind. The stylist are always professional and do a wonderful job. Scheduling can be a little sketchy as I’ve made an appointment and they’ve put it on another day, which was frustrating but they were still able to accommodate me. I will continue to come here to get my hair done.
The store itself makes me upset. The employees have little knowledge of beauty products and don’t know where things are located. I’ve actually been working with an employee trying to find something and he literally walked away from me. Extremely poor service, especially when I’m about to pay money for the higher end make up they carry.

I like Ulta but I don’t like this particular store. Well, maybe ‘don’t like’ might be a little harsh. I’m not impressed with it. I have been here a few times. The service is lackluster. I came here to buy some lotion. The store wasn’t packed and there seemed to be employees everywhere but not one of them stopped to ask if I needed any help and I actually did need help. I had to go find help.
It has been the same experience every time. I do like the things they carry but I would rather go to another Ulta store for my shopping needs rather than come here. That’s unfortunate because this one is closest to my house.

I rarely get my nails done (prefer other ways to spend any disposable income, but someday when I am über successful I will add it to the routine) and I never ever get my hair done (too many bad experiences), so I can’t comment on the salon. I can, however, comment on the store itself.
First and most importantly, the staff is great just as they are in Beaverton, their very helpful and friendly, this includes Chelsea the manager and Booi, I love her name I may be misspelling it though. Staff makes sure to greet every single person who walks in the door. I avoid the Tualatin store as much as possible even though it’s closest to home because there was a really rude guy that worked there. Though I think he may be gone, there is now an older lady with a smokers voice who barks at customers. She’s so disrespectful, I can’t believe she’s still there.
There are a lot more drugstore brands here than you will find in Walgreens, Freddies or Rite Aid, including NYX. The sales are on the non «prestige» makeup. I mostly buy drugstore brands there, it’s rare that a higher end will come out with something I can’t find a drugstore dupe and that I absolutely need. The sales last 3 weeks at a time, you get a circular in the mail like you would at a drugstore showing you the sales. Plus you get a $ 3.50 off coupon to use in the mail, sometimes $ 5 off, in combination with the current sale, and that’s some good savings.