Bought a fireplace there several years ago and it never did operate the greatest… not bad, just iffy. Finally didn’t operate by end of last season. Called them this fall(they are factory authorized service) and didn’t seem interested at all. After going so far as to research and give him part numbers needed. He said he would order parts and repair. That was over 10 weeks ago. No response yet, won’t return calls. Called another service guy, fireplace up and running 4 days later. Avoid this guy!