Applebee’s

Bartender Fish is a hard worker while everyone else just sits around and watches. Slowest service I’ve had ever for a meal to go. For simple dishes that didn’t require prep work, there is no excuse for this. I never complain about my food, yet I brought it back to demand they do something about the quantity compared to what I paid. It’s no wonder this franchise is failing.

I was at this restaurant tonight. Service started out pretty good. Brittany seemed on her game. However, the food was over microwaved. Brittany did apologize. She left the check. After 20 minutes she did not return to the table. We paid on the table kiosk and left the restaurant. Brittany came running out if the restaurant asking if we paid. I told her we paid. Next the bartender stopped my vehicle and asked if we paid. Then the host came out of the restaurant and told the bartender we had paid. Had Brittany returned to the table I would have paid her. She didn’t so we paid on the kiosk. Isn’t that is what it is for… Will never return as the staff does not pay attention and the food was poor at best.

I go to Applebees all over the East Coast.
Just found the worst one in the chain.
Bartender was more intersted in talking sports with one couple than waiting on customers. Actuall went out of the bar to sit with them at the bar while customers were waiting.
Then went over to scarf down some pasta in a booth.
My sandwich came out without any fries. Hrrible presentation.
They said they would be coming out… never did.
Sandwich was not very good. How do you screw up a clubhouse grill.
I think they subsist on being near the highway and most of their business is not local.
Worst one I have been in.

Hadn’t been to this particular restaurant in a while due to mediocre past experiences. Thankfully today I was pleasantly surprised. The food was amazing, the music and atmosphere was excellent. If this continues this might become a weekly stop if mine.

This is a bad Applebee’s. I like Applebee’s, but the chain is not consistent. Fortunately we have a great one here in Sandusky. But, like so many others, we’re on a long trip home from the Carolinas and stopped in here for a break. Long wait for a beer, salad was never put in, took forever to get the bill. It’s not about the people, it’s about the process. There’s a way to handle this without pissing everyone off! These folks seemed motivated to provide decent service but they don’t have the tools or the system to make it happen. Wake up! It’s not rocket science.

I ordered lunch for our office. I paid 12.00 for a sirloin on the 600 cal menu. It didn’t have the tomatoes and the steak is very hard to chew. I am very disappointed.

Amazing atmosphere, and new appetizers. The manager came by our table and introduced himself also taking care of us. Our server Sharita was great. Always checked on us and made sure everything was correct. The new appetizers were good, the double crunch wings aren’t that much crunchier but still good wings. The Siracusa shrimp is incredible. The s’mores churro is well worth the money!

Took over an hour to get our food. Chicken penne was dry and the chicken wasn’t burnt. Stopped only cause it was right near hotel and wouldn’t recommend. Manager was taking names when you walked in but she was making jokes about the workers. Not the usual Applebee’s experience but hey it is chain food

Every year on the sunday after memorial day, we stop in beckley wv and saty the night we are a large group and we usually choose a spot to we eat dinner. This year was applebees. Our waitress was more than polite and helpful she apoligized over and over for any issues. The food is not the best. The steaks seemed to be microwaved and then thrown on the grill to create some marks. Unimpressed to say the least

We stopped here on our way home from vacation. We waited maybe 10 minutes to be seated, as the restaurant was fairly busy. We waited another 10 minutes for our drink order to be taken. Our waitress was nice and apologetic, however. I ordered the nachos with no pico and no spicy queso. My boyfriend ordered some kind of cheesy pasta with honey chicken and a side of onion rings. The waitress informed him they had none of the sauce that’s supposed to go on the chicken and that they do not have just sides of onion rings. Strange. My nachos came out smothered in pico and the nachos themselves were completely soggy and limp. She offered to take them back «because of the pico», but we had already waited 20 minutes and my boyfriend and I were starved. Why even bring the food out if it’s not correct? My boyfriends pasta was just that– pasta. You couldn’t even taste cheese on them. The saddest part of this experience was the bill was almost $ 40. I literally cringed paying for the meal, and I paid with a gift card! I will definitely NOT be back.

Quite possibly the worst experience ever.
We were driving through Beckley on Monday night, and we were looking for somewhere easy and familiar to stop.
When we went in we were the only people waiting for a table, and the restaurant was only about 20% full. It took about 10 minutes for someone to finally come over and seat us, even though there were at least 6 staff members standing around. A waitress took our drink order and eventually brought them to us, then took our dinner order. After waiting another 30 minutes for our dinner (burgers and grilled cheese), we asked the waitress how much longer dinner would be, explaining that we had a long drive ahead of us and needed to get going. We waited another 10 or 15 minutes and finally had to walk out (during this time our waitress never even returned to give us an update).
What was most frustrating through all of this, was that several people that came after us were all getting served their dinners.
We have been to all sorts of restaurants and are use to waiting sometime, when things get busy or maybe when they are short staffed. But this resteraunt was neither. It was ¾ empty and had more than enough staff.

Seated immediately. Not busy. After 15 minutes a server finally took our drink order. Came back 5 minutes later and said she handed our table off to another server. After waiting another 10 minutes we left.

Probably the worst dining experience of my life, and my wife and I eat out A LOT, and and we’re in our mid-40’s.
A timeline of this horrible experience:
1) Stopped at 4pm on Labor Day, while making a long drive. Hostess seemed great at the time, but in hindsight, maybe she was incompetent as well.
2) Sat for FIVE minutes without even being acknowledged by a server. There were at least six to seven employees sitting around or rolling silverware ignoring us.
3) Server finally arrives and takes drink order. Kids get milkshakes with no straws about five minutes later.
4) Two servers (including our server) can be heard discussing not wanting to take tables in hopes of being cut early, which was weird, because these two just arrived on their shifts.
5) Server takes order but stops in the middle to discuss who is taking a table with other server. Server takes order and apologizes for delays. This place was not busy at all. There were probably 7 – 8 tables in the entire place, with at least that many servers.
6) Appetizer arrives 40 minutes after we sat down. FORTY minutes. Mozzarella sticks were hollow and looked like they cooked under a heating lamp.
7) Another 20 minutes pass. Our server had been avoiding us and all her tables the entire time. I get up and finally ask the server about the food. She said she was sorry but the kitchen was screwing it up. The manager knew this was going on, and apparently, with other servers as well, but never came out to communicate anything to anyone.
8) To no surprise, only half the food arrives about 70 minutes after we sat. Fish and chips –no tarter sauce. My wife’s turkey sandwich had a crumbling bun, and actually looked like someone took a bite out of it. My daughter’s buttered pasta came out with pepper sprinkled all over it, and five minutes after everyone else’s meal. They couldn’t even get noodles and butter right. My son’s chicken fingers came out fine though so at least they didn’t screw that up. A side of steamed broccoli arrived after everyone was done eating.
9) Asked for check as dinner arrived because I knew that would take them time. It still took them ten minutes after we were done eating –so probably 20 minutes to get a check.
10) Server comped us for the two kid’s meals and apologized again. We still left $ 3 on a $ 27 check. I tip 20% ⁹⁹⁄₁₀₀ times.
This was the most pathetic operation I’ve ever seen in my life. The server, while polite and said she was sorry, truly did not care about her tables. It wasn’t just her either. It seemed to be most of the employees.
Whatever you do, avoid this place. The service sucked and the food sucked. I’d rather eat dinner at a gas station. One hour and 45 minutes later, we were back on the road, when it should never be more than 30 – 45 minutes.

Wow. I’m not sure what happened here, but this experience was so bad it was actually comical. Good grief, where do I start? We were a party of six and first of all, four items we ordered were not available, because they were «out» (Green Bean Crispers, Mountain Dew, Apple Juice, and the bread for the Cheesy Bread Pizza). Of course we didn’t know this until our waitress came back four times and one-​by-​one told us that they were not available. When we did get our meal: 1) my shrimp was room temperature and a soggy 2) One in our party’s salad was served on a HOT plate, 3) my daughter’s chicken quesadilla was extremely sparse on the filling (one section had no filling at all). They suggested that the Cheesy Bread Pizza be served on ordinary bread. Seriously? We finally settled on a tortilla, which was edible, but not very good. To their credit, the manager did come out and apologize and they took the Cheesy Bread Pizza off the bill. And our waitress was very friendly and apologetic — which is the only reason why I’m giving two stars instead of one. Come on, Applebee’s. You can do better than this.

Stopped by for an early lunch. Service was slow, all four entrees were not appealing or tasty… Wilted, spotted lettuce, sparce strawberries and avocados in salad, burned fries, chicken entrée nothing more than frozen chicken finger with a drizzle of honey… Dessert — don’t bother. The only thing good was an apologetic waitress and a comped meal.

We stopped at the Beckle, WV Applebees on a rainy Friday night at about 7:00. The Outback Steakhouse across the street said they had a 1 hour wait for a table and — personally — there are no chain restaurants where I’ll wait an hour for a table. That’s how we ended up at Applebees. The hostess told us that the wait for a table would be 15 – 20 minutes. While we were waiting, I observed that there were 8 – 10 empty tables in the dining room and there appeared to be some dissension among the 3 hostesses as to who would control the waiting list. When another patron asked about all the empty tables, one of the hostesses was overheard telling them «we can’t seat anyone until the kitchen gets caught up». We were eventually seated after about 20 – 25 minutes and our waiter said «we just had a bus load and we really got slammed.» Service was on the slow side but was tolerable.
My wife and I both had their Quesadilla burger special (1 w/​fries, 1 w/​broccoli) and it took forever for the food to come out. Once the food did arrive, it was quite good. There were 10 beers on the menu (7 generic beers like Bud, Bud Light, Miller Lite, etc. and 3 decent beers). I ordered a Blue Moon (that was one of the 3 decent ones) and the waiter came back a few minutes later and said they were out of Blue Moon.
While we were waiting to be served, the manager made one trip thru the dining room asking others how they were enjoying their meals. We never saw her again once we were served. As we left, I spotted her standing near the back of the bar. Overall — the food was GOOD; the service was POOR and the overall experience left me thinking that an hour wait across the street might not have been a bad idea.

Food was ok… better than it has been… I think my chicken tenders and mac n cheese was ok… the server was a very nice lady… better than it has been.

Awesome dinner tonight.
They were also playing poker.
Great place to hang and enjoy some cold beers with my friends.

Second time in here in two weeks. Service is mixed at best. Ordered soup with a steak — medium. Took a long time for the soup to come out, and 30 seconds later, here came my steak… I asked the server to have them keep the steak warm while I finished my soup. When I did get the steak, it was both cold and undercooked. I didn’t finish it, and the server didn’t ask if it was ok or if I wanted a box for it, just took it without a word. No manager came to check on my status.
I for one will not hurry back. Definitely not up to normal Applebys standards.

Worst experience at Applebee’s. Took a while to be acknowledged at all. Finally seated but took 20 mins to get a menu and another 10 mins to order. And I might add it was not at all crowded. 55 mins in, finally got food and it was awful. Reuben was so salty as to be inedible, my husband ordered a steak medium, was well done and tough. My brother had a chicken dish with mushrooms which he said wasn’t too bad — which was the best any of us could say. Mostly a neighborhood bar so only go for a beer and absolutely nothing more. And don’t expect to get it fast.