Aspen Dental

Going to the dentist can be overwhelming. The staff at Aspen dental in Bedford, make you feel at ease. Everything is explained to you up front, so there are no surprises. The staff are very nice, and always follow up after your appointment. This is what dentistry should be!

Can I give NO stars?
My husband and I went to Aspen Dental today, as it was one of the dentists listed from our insurance company (Blue Cross Anthem).
What a dump! The place is filthy. In the x-​ray room (I have never had so many x-​rays in my life) the walls were literally crumbling and falling apart. Then I was taken into a back room where the hygentist saw me. Again, the chair was filthy, there was dirt on the floor, the wall was crumbling… and the worst part? THE TOOLS THEY WERE ABOUT TO USE ON ME WERE FILTHY!!! They literallly had filth on them, rust, and black stains that looked like mold! I brought this to their attention, and luckily they took them away and brought out new ones. Disgusting! The hygenist told me right away I had gingivitis. I am sorry, I do NOT have gingivitis. I am obsessed with brushing my teeth, flossing and rinsing. I know what gingivitis looks like, and the symptoms, and I DO NOT have it! They also told me that my old fillings all need to be replaced. I went to a dentist not long ago (a REAL dentist), and got xrays and a cleaning and NEVER told that a SINGLE one of my fillings needed to be taken out and redone. This place is a huge scam… they try to make money off of you any which way they can! Cleaning are suppose to be free with my insurance, but they wanted to charge me $ 150 out of pocket, since they needed to use a «special rinse». Sorry, no. Also, the place you go to for a «cleaning» looked like a nail salon. People were just sitting down in chairs waiting for someone to sit down for a cleaning.
I will NEVER go back to Aspen Dental! I would rather pay out of pocket to go to a REAL DENTIST!
ALSO– The receptionist towards the back of the desk was not all too friendly!
********Before going to Aspen, check out this link:

New in town, and called up Aspen Dental and asked them if they had an oral surgeon who removed wisdom teeth, as mine were bothering me and it was time to remove them. I had seen a dentist in my old town in NJ a month prior, and was told to see one. Anyway, I was assured there was, and made an appointment. Get to my appointment, and find out there is no oral surgeon there at all, just a dentist. Great. Told the hygenist that I wasn’t paying for anything out of pocket, and she tried to talk me into having my teeth x-​rayed, even though I had them x-​rayed a month prior before moving to NH. I said no, and was then told I could get free x-​rays. I said whatever, and had them done. Then I was walked into an exam room where another hygenist sat me down and poked my gums ALL over, very hard, trying to cause pain. After telling her to stop, she went into a spiel about my gums and how «horrible» they were because I «didn’t take care of them». HARDLY. I was then told I needed a special antibiotic treatment, or I’d lose all my teeth. Dentist shows up, NOT oral surgeon, and says I have a few cavities to fill, which I knew about.
Here comes the best part. After I was finished, I was walked to the manager’s office and told that this special antibiotic treatment was $ 2300, and I would lose all my teeth if I didn’t have it done. I was in shock. I had been to the dentist a month before and was told nothing about this. I told the manager that there was no way I could afford this, so she pulled the dentist in and they immediately lowered the price by half. WOW, you’d think that was a huge favor to me, right? WRONG, because I didn’t need the treatment at ALL. What kind of office manager uses this kind of language, anyway?
I told them I had walked in and the first thing I said after finding out there was no oral surgeon was that I wasn’t paying for anything out of pocket, and then I left.
This is a VERY bad place. DO NOT GO HERE. T hey will try to scam you EVERY which way they can. Whoever gave them the 5 star rating must be an employee.

My daughter who had work done here was rushed to hospital last night with puss and blood coming from her mouth. she has a massive infection. Again avoid the place. The dentist forces work on you that you dont need and if you refuse all the extra crap they wont work on you at all… If your dental insurance is forcing you to this place, YOU must inform them of the practices of this place. I would go as far as saying they are dangerous, over billing, over charging, doing unneeded work just to be able to bill your insurance and no matter what it seems like you dont have insurance when your portion is due. Thanks Atena for forcing my family here. Your caring for the people you cover dental insurance for is out of this world.

I went to Aspen Dental when my new insurance policy was not one accepted by my former dentist. I was evaluated, and given a rather costly plan. I paid for my potion of the plan in advance of any work. At one of the appointments, I was already in the chair just waiting for the anesthetic to numb the gums when I was asked to get out of the chair to settle my account. I had no idea that I owed them anymore money. When I got there the office person couldn’t even tell me why I owed more money. She kept saying, «It the computer». They have a computer system that calculates the cost of the treatment and is able to tell you what your portion of the cost will be. She couldn’t tell me which procedure was more than was originally quoted. And here I am, sitting there trying to get to the bottom of it all with my mouth all numbed up! Can you think of anything more unprofessional than this? I was so frustrated that I just paid them what they wanted so I could get on with the procedure. However I resolved myself right then and there that I would never go back. Live and learn. I am now with a much better practice.

I called on 9÷20÷11 at 10am. The lady who scheduled my appoitnment went out of her way to argue with me for no reason. I have never been treated so badly. I did nothing to instigate her anger.

Due to changing of jobs, insurance companies and a bit of pure laziness I hadn’t been to the dentist in over a year and because my new dental insurance didn’t cover my old dentist I was forced to look for a new one, which led me to Aspen.
I arrived early to fill out paperwork, as requested in the two e-​mails and three confirmations calls I received. They took x-​rays and I met with a doctor for an exam for about 15 minutes. The doctor told me that I had one small cavity and I could talk to the lady up front about making an appointment for a cleaning and to fill the cavity. The lady I needed to speak to was apparently on the phone so the nurse asked me to wait in the waiting room for this woman. 45 minutes later 5 patients had come and gone and spoken to this woman, all patients who arrived in the waiting room after me. I went up to the desk and as nicely as possible I explained that I had been waiting for a long time, the woman said she would be right with me after she spoke to this other patient.
I had been in this office for over an hour and a half and only had actually spoken to a doctor or a nurse for maybe 30 minutes of that time. It was a complete waist of my time, and a refused to wait any longer because there was no way I was booking another appointment there. I understand that they were pretty busy but they were the most disorganized office I have ever seen. I’m not wasting another day off waiting around their office.