Bostonwood – Bedford

They do a good job, but the wait is a long time. Probably about 20% higher than products should cost. For custom work they’re worth their money. For a standard shelf though, probably not so much… I would go back if I had something tricky.

We went to Bostonwood to have a custom-​sized bookshelf made. In the store, it was easy to talk through measurements and options and see examples. Within a day of our visit and order, we were emailed a CAD drawing of the asymmetrical L-​shaped bookshelf for approval (it was exactly as discussed and imagined, but so great to be able to see it to confirm).
It was delivered on time (well, maybe it took 7 weeks instead of the estimated 6?), assembled in place as promised, and was wonderful quality. Would absolutely go there again. Not cheap, but great quality furniture.

I ordered a slightly customized slat bed frame and headboard here. They were the ONLY place I could find that had a design for a headboard that would stand flat against the wall *above* a baseboard heater, and in my no-​wiggle-​room Somerville apartment, it makes an incredible difference. I chose the design with built in shelves, which are wonderful, too. Everyone I dealt with was so friendly, service was quick, and time estimates were spot on. Delivery and assembly in my home (they did it) was professional and fast.
I’ve had the set for a couple years now and it is still rock-​solid, even with my 200-​lb-​ish husband enthusiastically flinging himself down upon it (I mean we’re talking literally JUMPING on it) daily.
Prices are great, service is great, and you’re getting furniture hand-​made by real humans!

I ordered a pub table here and left a chair to match the staining of the table with. The guy at the store the day I ordered it told me it would take 2 – 3 weeks. During the general conversation he told me this wasn’t the busy season, I had beat «the rush». I called a week and a half later to see if it would be done by the two week mark. The man I spoke with said it would be in by the end of the week (fri/​sat) and that they would call. I called Saturday, he said it wasn’t in they were so busy with deliveries and that he would call and let me know what day it would be at the store. He never called, I called again and got the same story about deliveries being an issue. I called AGAIN 3 weeks later, he said it wasn’t ready and that it would be ready Saturday or Sunday. After pressing him he says that we can pick the table up if we want but that it would be sticky from humidity. What!!! First it was a delivery issue then a drying issue. So, 3 ½ weeks later we pick up the table. They didn’t screw in the top because they didn’t know what kind of vehicle we had. They couldn’t have asked us that during one of the MANY calls I made about the table? So now we have to borrow a drill. I took the stool out front to wait for my husband to pull up. As I’m standing outside a man in the store decides to being the bottom half of the table out and banged it against the door, ridiculous! I didn’t see any marks but as we put the table into our vehicle a chunk falls off leaving a completely unstained portion on the $ 330 table that we JUST GOT! Since it was a custom stain (that isnt even close to matching) there is nothing to put over the stain that matches. Also, I find it weird that there is no stain under the top layer of wood. So, overall the customer service is HORRIBLE, our brand new table is chipped, and I will never be back.

Bostonwood built a beautiful radiator cover for my family. The craftsmanship was top-​quality. I’m confident we’ll be back for other furniture needs!