I really liked this place. They had a great showroom for kitchen and bath products, including a room that had running water to try various shower heads, rain showers or whatever else you could hook up to the running water displays. Only negative was that so few items I wanted were in stock. Nearly everything had to be ordered. While the staff were all very helpful, I found someone that was better able at finding exactly what I needed at a different store in Medina. My advice, search out a few stores/showrooms such as this and take a drive to the best one that fits your needs. I ordered products here, I purchased products on site here, but after finding several other stores that specialize in similar plumbing supply; I was happier going elsewhere. Don’t get me wrong, if you’re on the east side of Cleveland and don’t want to drive all over. This place is fine, but if you have to wait for an item to ship anyways, you’re probably better ordering it online or elsewhere.