Holiday Inn Bedford Dfw Airport Area West

This Holiday Inn was adequate for our overnight layover in DFW. I probably would have been far more disappointed with the physical accommodations, but the staff were truly wonderful. Everyone we encountered was very patient, kind, helpful, and friendly. Eric was our late night shuttle driver. He was amazing! He picked us up at 1 am, and got us to the hotel without worry. He even recommended some nearby food options for our hungry bellies. Super friendly and kind. We checked into our room, and was exhausted by this 2 am point. We saw the huge stinky floor stain, but could barely stand up from a long day of traveling. We just couldn’t even fathom the process of lugging them down the long hallways and relocating. The beds were extremely comfortable, but décor a bit dark. The ground floor was basic, and view to the parking lot. We were hoping to sleep in, but were awakened by the loud sounds of a ground crew weed wacking right outside our window at 8 am. We decided to check out the breakfast restaurant. They had a buffet for $ 14.99 a person. (Kids free with paid adult). They advertised a lot of options including bacon. In reality, there were 4 hot pans containing sausage, potatoes, eggs, and some white sweet rice dish. They also had cereal, muffins, and coffee/​milk. The fresh fruit bowl was nearly empty. Juice was an additional cost, which was surprising with the cost. The waitress asked if we had a coupon. We did not, and I’m guessing some room stays come with this options. It wasn’t the best value.
We had a late checkout, since our flight was delayed. It was kind of them to extend our time. Our shuttle driver back, Milton, was very courteous. The staff made his location what it is, but he room itself and breakfast was lacking.

there is so much that is wrong with this hotel. i will list the pros and cons to make it easier than go into detail.
pros:
–free wifi, decent speed
–lots of large pillows on each bed
–a/​c kepts up with my need to be freezing cold
–nice usb station to charge electronics
–decent matress
cons:
–agonizingly slow elevator, use the stairs
–not enough towels, when called for no one brought
–asked for face towels (received giant ones) and had to complain to front desk to receive correct one next night
–ran out of paper and requested for more and had to go down stairs to get
–employee speaking on phone outside room instead of cleaning, slightly unprofessional
–sink/​tub were extremely slow with drainage
–bathroom did not look like it was clean, see photo
–bed skirt had «something» on it, see photo
–wall molding became undone, see photo
–many scuffs of ceiling and walls, see photo
–outdated furniture (fridge holder), see photo
–rusty/​old tub, though recently remodeled, see photo

If you have read some of my previous hotel reviews you know that I tend to be very extensive in my review process. I enjoy doing restaurant reviews but I find lodging critical. After all, you will spend a significant amount of time in your room.
The Holiday Inn recently undergone an extensive remodel. The remodel is definitely one of the better I have seen. Decorded in a much more upscale design with a little retro, modern hip feel.
I elected in house dinning do to the weather. The dinning room and bar have gone to a quiet business style bar. The menu for the dinning room was a disappointment. I would prefer to see a chef experienced in creating art with food. Something lighter, healthier and trendy.
I talk in a previous hotel review about hotels missing some small but huge details in a remodel. This is one of those hotels. Changing both the guest room doors and locks would have made a huge difference. Keeping the old hardware only makes the remodel look half assed or just cheap. Upgrading the AC units also was another missed opportunity. Several guest mentioned the issue of outlets and I found it to be an issue. Again, a simple fix. Purchasing some new lighting for the guest room could have easily made 2 impacts for the price of 1. Choosing a desk lamp and the lamps on the bedside with outlets.
Lastly, I understand as a franchise property you have limitations as to the lines but seeing better quality woud make a huge difference.
The pool is nice and appears to be kept up.
Unfortunately, I have a corporate rate so I can’t really address that issue.
I am very critical about my hotel accommodations when I travel. I typically stay at 4 and 5 stars. I appreciate the higher end mattresses. I find the 600 (or higher) hundred thread count linens. I want to be able to access the full cable line up and 24 hour room service. Lastly I seem to have the same experience as another Unilocal reviewer with the hotel wifi. The connection was very weak at times. Adding some additional boxes would address the issue.
With some training from the management and hard work they could improve their star level. The hotel owners should consider continuing the upgrades.
The hotel is located just outside the airport a few miles. Not really in walking distance to any local restaurants but the driver will provide transportation with in the local area. You will need to schedule rides with the driver.
Overall the hotel is comfortable. Newly remodeled. Reasonable rates depending on your travel time, room type and number of people.

Very convenient to the highway with plenty of food options around. Nice rooms and staff.

Not the best hotel we have stayed at but close to bad. Only reason for the 2 stars were because of the ladies working downstairs in the restaurant. They were really friendly and attentive. The food was ok, I’ve had better breakfast at other hotels. Can’t comment on dinner since we went out for that. As for the rooms not the best. The first room we got we had issues with the cable not working to well. The channels kept freezing. Also when we took a shower the water did not get hot at all, luke warm at best! We had asked if we could get a fridge in our room and front desk ended up switching us to another room. We also let them know about the issues in the room we had been having and they said they would try to fix. We switched rooms and still had same problems. For the price you can definitely get something better elsewhere. Won’t be coming back to this hotel if we are ever in the dfw area.

We are staying in this hotel now. This hotel has lots of rooms. It almost looks like a huge chicken coop. You can see items that room service left in the hallway such as dishes, cups, towels, and trash bags. Rugs are all smudged with some stains. This is a busy hotel and from what i’ve seen there are only 2 elevators spread far apart!
Oh and someone left feces in the pool (it was on the bottom of pool).
On site restaurant served a ridiculous amount of food (side salad is served on a main dish size plate for the traveler, with no refrigerator in the room)
Do not trust whatever the server says! We were told we will get stuffed tomatoes for the vege of the day, but we got uncooked carrot and brocoli. Got frenchfries instead of onion rings. No rice pilaf even though the server said the dish will be served with rice.
If you want to have an unforgetible night in Texas before you fly out, I recommend this hotel. There are dramas.

Pros: the hotel is new, with large rooms, nice furniture, and fresh linens.
Cons: pillows are tiny, there is no way to request a linens change (I searched for the card, and failed to locate it), breakfast is extra.
The deal breaker: WiFi is more dead than alive. There are 15 networks up, some with poor service, others with bad internet connection. Same problem in the rooms, and downstairs in the lobby.
No electrical outlets in the room.
I won’t be back.

Did not give this anymore stars just because of lack of elec outlets in room… for the stuff we pack! Otherwise a very nice hotel, and new. Quite a distance, 20 miles, from where we parked the airplane at Meacham Field. Not our pick, but is ok anyway. Really good food place nearby, Papadeaux’s.

My son and I stayed here last weekend. We were in town for the Cowboys /​Redskins game.
The hotel was pretty easy to find. The check in process was quick and simple. The room had two double beds just as I had reserved. The room was clean, the beds comfortable and the bathroom was clean. I booked early so the cost was low.
I didn’t use any of the facilities in the hotel (gym, restaurant, etc), so I can’t comment on those. The maid service was good.
The only problem I had was that while my son was able to get online with his laptop, I couldn’t get online with my iPad. There were times when neither of us could get online.
The only other problem is that the area is going through a lot of road construction.
Sure, I’ll be back if I go back to Dallas.

I suppose I was lucky compared to the other reviews. Very clean room. The restaurant was short staffed at breakfast and food was served cold. However, I would probably go back to the hotel & hope the restaurant was quicker with their service & faster in the kitchen.

Long story short, my company staged a convention here this summer. Lots of problems, despite the fact we filled up the hotel and gave them something like 150 room nights. Just were not up to the job of so many people at one time. No free coffee, very slow service in the kitchen, smoke vented into the large convention hall, broken toilets in rooms, bugs in some rooms, staff tried to help but frankly management was the problem and gave them no back up. Add to this the bad construction all around the hotel, I would choose another place to say overnight if you have to travel to the HEB area anytime soon.

Very awesome staff from the maids to the front desk. Rooms very nice great AC unit. The restaurant in the hotel was very nicely priced. My only complaint and it is not the hotels fault is the construction in front of it. Others wise very highly recommended.

It’s not bad but you get what you pay for. The bed is unusually hard. I booked on Expedia as an Executive thinking I would have more space but a tiny little desk and chair wasn’t what I was expecting. It is nice to have a bar in the hotel. I know this is a strange comment but the stairwell is extremely old and smells bad. I like to take the stairs so in a case like this, it showed that some places only care about part of the hotel.

Where do I start. About the only thing this hole has going for it is the staff, who for the most part are trying as hard as they can, but the place just isn’t a very well run hotel. Other than that, there is nothing worth mentioning. The restaurant is terrible, we waited 15 minutes just to be served coffee (there is no free coffee in the lobby), and 45 minutes later we had still had not been served our food (an hour total) so we had to leave without eating. We could have gone across the street to Ihop, eaten and come back in the time it took us just to get coffee.
Other than that, we had ants in our room; grease smoke from the restaurant vented into the hotel during the day; no air conditioning in the hallways; the ice machine on our floor was broken during the entire stay; it took over 10 minutes to check in (with a pre-​paid reservation, most hotels just verify who you are and hand you a key, they lost our reservation in the system somewhere and had to do us another one). Many small things wrong and nothing very good about this dump.

These folks put the B.S. back in customer service. Vending machines only accept quarters, no is available from front desk. One clerk on duty has four guests in line at 10:45 pm. He’s in no hurry. No change for me, wouldn’t honor a guest request to change a room, no complimentary toothpaste for another guest who needed some. On top of this, police have barricaded all roads to hotel for road construction at after 10:00 pm. Holiday Inn can cancel my Priority Club membership. Back to Hampton Inn for me.

Worst hotel experience of my life. Given a smoking room without warning. Then try to get into bed and find black pubic hairs and wrinkles as if the bed has been slept in. Hotel would not provide fresh sheets and wouldn’t give other option. Other hotels nearby were booked. I will be traumatized by this stay for a long time.

Not bad for a Holiday Inn, although they did forget my wake-​up call. Luckily some of my new «friends» from the on-​site bar called me to make sure I was awake.