iRobot

We found the virtual wall’s battery compartment very difficult to open, and had to watch a youtube video on that subject in order to open it. It is also *extremely* difficult to remove the battery from the molded carboard recycle paper housing that holds the batteries in the original roomba part box. These designs should get zero or one star, however we give roomba 3 stars because the roomba itself works well and cleans well.

After having a Roomba 880 for only 6 months I was a bit upset when it seemed to develop a mind of its own. It was unable to find the way back to the charger base and ignored the virtual walls. In the end, even when I carried it back to the charger and placed it on the contacts, it wouldn’t charge up. After fighting with it for a couple of weeks, I called customer service and after a half hour of over the phone trouble shooting the service representative determined that something wasn’t quite right. Within 6 days a brand new 880 arrived! I cannot say enough about a company who really does stand by their product and provides wonderful customer service!

I am a HUGE fan of IROBOT Corp: I started years ago with the ROOMBA 551, purchased from Costco, long before the product was in everybody’s household=or should be and I have not been disappointed. The Battery FINALLY ran down
this year-​after 5 plus years and I ordered a new one;the customer service
department is SUPERIOR: «Ruth» talked me thru the installation and then
when I called back Daryl was equally helpful! I cannot say too many good
things are the product and the customer service. I then went and bought a
BRAVA, reading the reviews and am also happy with that, though the dry
mop has been much less challenging for me to use than the wet-​but
they are helping me install new wicks which they sent free of charge (and
i had thrown out the new ones that came with the new purchase! I’m old
and careless). ANYHOW I just love the products and cannot tell you how
I value the ROOMBA and the BRAVA much as any household appliance
and even more than some people (just kidding… I think)

I just received my 880 series iRobot and I am very pleased. The earlier models had problems with pet hair and long hair getting tangled in the brush. This model is superb! They have replaced the brushes with rollers that do not tangle and the increased suction cleans up everything including pet hair. It comes with Lighthouses so I was immediately able to set it up to clean my entire downstairs. It did a great job. I am surprised to say I think it well worth the $ 700 price tag. I am now considering saving my money and trying to get another one. LOVE IT! I ordered on on line, which is very easy to navigate. I spoke to customer service once and the people were very helpful and friendly. They even sent me two free filters for just registering my iRobot.

iRobot Roomba 650, $ 399. I had been debating on getting the Roomba for years but because of the price I put if off until now. I have 2 inside Dogs with tile floors and after 2 days of cleaning I would see hair which drives me crazy. I schedule the Roomba to clean daily while I’m at work and no more pet hair. I even vacuumed once a week like always but my vacuum hardly picks up anything. This is the best thing I have ever purchased and its worth the price. If you have pets don’t put off buying a Roomba any longer. Purchased mine at Bed Bath and beyond using the 20% off coupon.

The Roomba will destroy your floors!!! Do NOT use if you have wood or tile. The iRobot caused huge gauges, scratches and chips all over my solid oak floors and custom tile. Sent product back to company per their request but they refuse to refund money. I used the product a few times. EEK! METHINKS NOT!

Love Parks and Rec and aziz ansari. They need to strap up, pay the show for the idea and start producing a DJ Roomba. Xmas presents all around.

My beloved Roomba 760 recently got sick and stopped working after only 13mths of minor use.
After my experience and doing some research, it seems that calling the customer service is the way to go– skip the email. I started by emailing customer support– and got no feedback, so a few days later I called and had an immediate resolution after some quick trouble shooting— spend $ 60 on a new part. As I love the roomba like family, how could I say no… I was thrilled when a few days later I received a call from Roomba saying that the part was in fact covered by warranty and they would be sending me the part free of charge! YAAAAAAY Roomba. I should add that I had purchased directly from irobot online.
I am very happy with the level of customer support I received.
As a aide note– I really wish irobot had repair centers to bring your robot– it would be so much easier!!!

This review is both a review of their Roomba 610, and a review of Roomba support, both of which I found to be terrific.
In December 2010 I purchased a, at the time, top-​of-​the-​line Roomba 610 from
and it worked flawlessly until October 2012. A quick call to iRobot support and after a few minutes of troubleshooting they immediately shipped me a brand new replacement under warranty, without even asking for a credit card to secure the shipment. The replacement Roomba has been working for nearly a month now and it too works wonders.
While I’ve heard other folks who received a Roomba as a gift and did not really use it, myself, I can’t imagine life without it. I have approx. 700 square feet of bamboo floors, a small tile floor bathroom, two cats, and one litter box, and a Roomba that gets used 9+ times a week to keep the light colored floors looking great.

I recently bought the iRobot Roomba pet series 595 at Costco wholesales for an excellent price. I did a research before making any decision but when I got it, definitely was more than what I was expecting. I usually vacuum my house every week but having a golden retriever and 2 cats, dealing with the pet hair, I definitely needed that extra help. Its amazing how it works and all the features that it has. No more dust «bunnies» and no more stray grain from the cat litter everywhere. If you have pet this is a plus to maintain your house. A hint to make the process faster is to use the robot by sections instead of using it all over the place. But obviously if you are going to work or out and want to leave it cleaning it does the job. Another recommendation is to make sure there is no items on the floor the the robot can get stuck or trapped.

Brilliant product. I purchased the Pet Series vacuum, model 532. With regard to it, I think they, iRobot, deserve some sort of award for their contribution to the betterment of humanity. It’s genius, an invention up there with the dish washing machine. I really enjoy seeing technology address mundane household chores, and so well.

If you borrow one of these for a week, you’ll be hooked, you will HAVE to get one. Here is why: I was loaned a Roomba for a week and the robot’s dust bin was picking up lots of dust/​lint/​whatever EVERY DAY. Before, I had been vacuuming my apartment weekly and my place was not a sty, so this begged the question; «What am I missing?» I bought one about a month ago, the newest 760 model with HEPA-​grade air filters and, 20 to 30 days later, its dust bin still has stuff in it every day. Thankfully it’s not nearly as much as it used to be. Also, the air in my apartment is now filtered, therefore allergies are less intense AND the carpet is perfect every night when I come home from work.

«iRobot robots have been asked to perform jobs in
some pretty intense places, from war zones in the
Middle East to the surface of Mars to the unexplored
corners of Egypt’s Great Pyramid.» — iRobot website
War zones, you say? Have I got a job for you! You see, I’m crate training my dog and well, let me just say I wish I had a steam cleaning function on my roomba… seriously, think about it.
I heart roomba. She may not be as powerful as a dyson or one of those huge power-​vacs, but I didn’t have to shell out $ 500 bucks either. As an additional trade off, roomba is one of the quieter vacuum cleaners out there.
My floors might not be dyson clean, but *I* didn’t clean them, my robot did. I didn’t have to make room in my closet for a bulky upright either. Roomba is so smart & pretty, she has a place right out in the open.
iRobot has excellent customer service who replaced my Roomba 535 when it started having technical issues after 2 years. They sent me the newer model 560 — FREE. I love the cute noises it makes when the job is done. Hell, I even love the noise the last one made when it malfunctioned «uh oh!»
Fair price backed by a top notch warranty. What more can you ask?

iRobot is a company that makes unreliable vacuum cleaning robots. Other robots too, but I’m only familiar with the Roomba.
iRobot, I loved my Roomba. Then it broke and you replaced it for free. Then it broke again and you gave me a third one. Then the third one broke and I threw it out. Along the way you replaced many individual parts but sadly, it was for nothing. It was just not reliable. Ever. This whole fiasco took place over a period of 15 months.
If iRobot ever builds a reliable one, I’d want to buy one but it would need an amazing warranty. Customer service people were great at replacing things but I think the basic engineering just wasn’t there. Pity. I really loved that little thing. Did I mention that?
We named it Clive. RIP, Clive.

Oh, iRobot, how do I love thee? Let me count the ways!
1) Your little cleaning robots are adorable, while also being completely awesome at doing their jobs.
2) Your customer service is excellent. You replaced our Roomba cleaning head (for free) because it was jammed up with cat hair. This was almost a year after we bought it.
3) I don’t have to vacuum anymore.
4) The Roomba runs on a schedule every morning, so the floors are cleaner than they ever were when I ran the vacuum once a week.
5) The cats have a new robot friend.