Progressive Insurance

My daughter has Progressive Insurance. Someone called her recently to offer her roadside assistance. She already had AAA but the offer made it sound like she would have increased benefits and advantages over AAA. Today she had an opportunity to test that claim. Her key wouldn’t turn in her ignition. She called Progressive and it became clear the weekend customer service people were not exactly the A team.
Her car was stuck in a parking garage of a shopping mall. It was a frigid 28 degrees that day. She made her first call and after repeating her policy number, name and other requested information several times, the representative disconnected her. The second call was with a representative that claimed she couldn’t even find my daughters account or policy so my daughter was unable to even get road assistance. That phone call lasted 48 minutes with no success. The 3^rd phone call was almost as frustrating but eventually, after repeating every detail once again over and over, a tow truck was scheduled to come tow her.
I should add at this time she mentioned each time to each representative her car was parked in a parking garage. We waited 90 minutes only to find out the tow truck height was taller than the garage entrance clearance. Therefor the truck could not get in to tow her vehicle. When she made the fourth call to request another tow truck she was told progressives policy was that you could not make more than one service request in a 24 hour period. Thus, she was out of luck, cold, stranded, exhausted and frustrated. But then she remembered she had AAA, made a call to them, and an hour later they were towing her car. Moral of the story is to not purchase Progressive Insurance roadside assistance because you will not get serviced by a competent individual, you will be treated poorly and disconnected, the representative will not listen to your situation and ultimately you will not get the service you paid for. You will get a lot of corporate policy babble from uncaring representatives and left stranded and emotionally distraught. Stick with AAA.

so some d-​bag nailed my car. yep. even more special? the d-​bag hit my car– parked. in a garage.
same thing happened to me last summer too. apparently my car moves around to eff with other drivers while i’m away.
or cleveland is full of a bunch of dumb drivers.
regardless, both times, the d-​bag who hit my car hit it in the same spot– the driver’s side back bumper.
last year i got a rental, progressive was super great, got my car back to me super fast. and it was decent work. but about a month ago i noticed the paint was starting to peel on the back spoiler from where dbag #1 hit me. i was thinking of calling progressive, since they had mentioned the whole lifetime warranty thing.
well, then dbag #2 hit me. that kinda solved that problem.
so i took my car into progressive monday. no rental car this time, my choice. but they offered. and already got my car back today. not only was this year’s dbag #2 incident resolved, but dbag incident #1 of 2007 was also resolved.
really nice customer service. in the worst of all possible situations, they are just pleasant enough, but not so pleasant that you want to clock them in the face for their friendliness. and they’re damn efficient.
they do their job. without crap. and you get your money’s worth.
that is, if you’re not dbag #3 driving without insurance so you wouldn’t know what getting your money’s worth is, or hitting parked cars and driving off.
dbags.

By far the best Insurance Co I have had. Especially with my driving record. My old insurance company USAA dropped me after getting one too many speeding tickets and sent me packing to Progressive. At first I was offended and a little hurt but that was the best thing that has happened. They are GREAT… The customer service the claims reps everything. They care and act like they mean it when they ask how you are doing. I would recommend this Insurance Co to anyone that drives. A+ Service… It doesn’t get any better than that :)