Best Buy

Not impressed that the manager has the place so warm inside. The employees have to work in warm conditions and no fan!

September 7^th I purchased over $ 7000. of Kitchenaid and LG appliances with a 5 year Geek Squad warranty and scheduled a delivery date of Nov. 2^nd. I called the store a week before the scheduled delivery to make sure everything was good for that date and was told there were no problems. By the 2^nd I did not receive a call or a delivery and spent 2.5 hours on the phone with Best Buy customer service, the store, and XPO delivery. They re-​scheduled for the 4^th. On the 4^th, the same thing… no call and no delivery. That day I was on the phone for 4 hours and was told by Fabian, the Bee Cave store manager, that he would work on it and call me later in the day. He never called, I called him and all I got was we can re-​schedule for the 9^th, then it was the 14^th, then the 24^th. At the end of the day he cancelled my order but still charged me $ 423. With all the time I spent on the phone I talked to about 8 different individuals with one customer service agent calling me a liar. When I tried to call the CEO, they hung up on me. There was no Black Friday, I had completely paid for my order and had set a delivery date for 2 months out. There is simply no excuse for this type of beyond horrible customer service. The next day I called a Pacific appliance inside a different Best Buy and completely re-​ordered everything and they were able to get my appliances to me within 2 weeks. Don’t order any appliances from Best Buy in Bee Cave and I would recommend only using Pacific sales if you absolutely need to order from Best Buy

NEGATIVE STARS– I walked in today to buy entertainment center and 2 IMacs and the sales people were just chatting. I asked for help and they said give me a few minutes. I told him no worries. I’ll go spend 30k online. At least I can get answers to easy questions.
Terrible customer service. Then I called to complain and they of course… Wait for it, like I did… Put me on hold.
There is only one sales person I deal with because he is the best. A young guy named Evan. The rest are pathetic lazy people. I’m headed to radio shack for personal attention and online to buy the big items.

We’ve been thinking about buying a new TV for awhile. Costco has typically been a great outlet. Not this go ’round. We went to Best Buy and worked with Richie Longoria who represents their Magnolia dept. Richie and another associate answered our voluminous questions and showed us all of the models we were curious about. It was a great experience. Richie sold us the TV, scheduled a delivery to accommodate our schedule and then personally delivered when he realized the holiday prevented their normal staff from delivering. Kudos to Richie Longoria! Great knowledge, professionalism and customer service!

Very disappointed. I would rate it as negative stars if possible. I purchased a Sony handy cam video camera five months ago. The lens cover now fails to close, so, I took it back to Best Buy to have them repair of replace the camera.
When I got into the «customer service» line there were 3 people ahead of me, while waiting I watched as three store associates walked by and looked at us as they kept walking. About 10 minutes past and two more customers joined the line before an associate decided we had waited long enough and came to help us. When it was my turn I explained why I was bringing the camera back when the young man told me that they only back the products they sell for 14 days, then he looked past me and said «next customer» I was shocked not only by his rude and dismissive behavior but that they did not back the items they sold. I expressed this with the associate and his response was «we don’t make this stuff, we only sell it». I could have purchased this same camera through amazon for $ 30 less but chose Best Buy because I wrongly assumed they would provide service after the sale. I am in the market for a new DSLR and am actually kind of happy I was able to see their true colors before I drop $ 2,500 on my next Canon.

This is as good as the customer service gets. No hassles, nice people. Highly recommend renewing the phone contract here. Excellent customer service. Thank you all for helping me last night and staying late to make sure I had a phone. You were very dedicated to making sure we left with our phone working. Excellent!

I went in to ask about an issue with a laptop and was told, rather routinely and dismissively that the motherboard was dead and it was definitely not worth fixing. I was asked if I’d like to go look at new laptops but that repair was going to easily be over $ 300.00. I decided to go elsewhere and found it was a simple issue that was repaired for under $ 100. I understand that the assessment the Best Buy technician gave me was very brief and introductory but I find it lacking integrity that his opinion was both inaccurate and seemingly self assured. I would be very hesitant to ask for any advice from this Best Buy in the future.

So when buying a laptop I knew exactly what I wanted and the guy that got it for me was very friendly and helpful.
Unfortunately the next day when I went to geek squad because of issues on the laptop they were the complete opposite… though I do get the strong feeling that the two people I spoke with just had no clue about computers. To help further I needed to pay them $ 200 for the geek squad service… which I refused to… and ended up calling someone who explained what to do and I fixed the issue in 2 minutes.
I think having a geek squad is great… but only if the people working there actually have a clue about computers, as of now my impression is negative.
I was also told that I could not return the laptop when I spoke with geek squad as they do not take back laptops with defects… I’m sorry, I had not even had it a day (let alone even used it besides turning it on and starting to put the antivirus on when the issues started popping up) and you wont help fix it without $ 200 and I can’t return it? great customer service…
I am sure other best buys have better geek squads and perhaps I happened to get the employees who just started or something… but still-​not a great experience. Will not be going back to the Bee Cave location.

Employees tend to be rude, busy standing around talking to each other, or condescending.

What I like about this Best Buy is that it’s rarely full. Go to the one at Mopac and 290 on a Saturday and it’s packed. Come here just about any day of the week and it’s not.
The only downside to any Best Buy these days is the roving person trying to hook you into their digital satellite deal. I’m not interested and unless you have a blue shirt with a little yellow tag on it, I didn’t come here to talk to you.

You know… it’s a Best Buy. The staff is very friendly and eager to help.