Primrose School of Bee Cave

Christy Black
Franchise Owner
Primrose School of Bee Cave
3801 Juniper Trace, Bee Cave, TX
Dear Christy,
I would like to take a moment to commend the exemplary staff at your school. My son started back in August of 2011 when he was 2 years old and eventually graduated in 2014. Our son was a shy and reserved kid that just wanted to belong. We had just moved from California and started our new life in Bee Cave, TX. We had heard good things about Primrose and thought to give your school a chance.
Our son was lucky to have been placed under the care of some of the most dedicated teachers I’ve ever had the pleasure of meeting. From day one, he was welcomed with open arms and the owner at the time, (Mr. Duncan) always greeted us when we dropped him off at school. As the years progressed our son became more comfortable in the classroom and gained the skills to be more social with his new found classmates.
In particular, Ms. Gayle was one of those special teachers. She was able to get our son out of his shell and become more confident in his interactions. Our son had some challenges when he was younger and just needed that special someone that he could trust. Ms. Gayle came into our lives at the right moment in time. She is compassionate and very protective of her kids. As a parent these are traits that are important when placing your child in school.
I can’t say enough about her. We will always be indebted to her for not only providing a sound education but for being a friend when our son needed it the most.
Every successful school has to have a strong leader (s). Primrose was lucky to have a few. I would be remised if I didn’t acknowledge the unrelenting dedication and leadership that Ms. Jessie has displayed over the years. She exudes the heart and soul of the Primrose establishment: «Nurturing active minds, healthy bodies, and happy hearts».
Jessie always greeted us with a smile and would also chat with us in the afternoon when I picked up our son. It’s this type of personalization that differentiates Primrose from other child care/​pre-​school establishments.
I am now at a point to bring in our younger son who will be 2 years old soon. I am looking forward to the same type of results with him. I have great confidence that he will have a wonderful experience at your school.
Please do take care of Ms. Gayle & Ms. Jessie. They have been so kind to us and we look forward to seeing you all very soon!
Best regards,
Ravi S.
Principal, Success Engineering @ Salesforce

Primrose School of Bee Cave offers an exceptional learning environment for your children. They are dedicated to your child’s wellbeing. Primrose has great teachers and the school has a wide array of weekly learning themes. One week they had a Water Transportation theme where the children got to explore a shiny boat and all the different parts. During Air Transportation week they got to take a tour inside a airplane. These are just some of the ways that Primrose makes learning interactive and fun. I would definitely recommend you check them out.

Please do not take your children here!
Since the new ownership a lot has changed, but today something happened that I never imagined.
My son is four and has been going to Primrose for over two years. For the past several weeks he had been having some behavioral issues at school. We were called into a meeting with his teacher and the director. A plan was set in place to work together on his behavior. Two days later I had a conference with his teacher. She told me that he had been improving. That was last Thursday. Today, Monday, I received a phone call at 10:30am to pick up my son, that today would be his last day at Primrose.
My son had been throwing Legos across the room after being asked to change rotation. He was obviously throwing a fit. When he would not calm down and was trying to be restrained, he started hitting and kicking. The director then restrained him by placing him in her lap and restraining his arms and legs. He then bit her.
After picking him up, I contacted DFPS Child Care Licensing, where I learned that this type and any type of restraint is not allowed.
Not only did they violate child care rules, but they left a single working mom without childcare with no warning at all.
I realize that my child had behavior issues at this school (for a couple of weeks), but their actions are horrible.

My oldest attended Primrose from age 3 through Pre-​k and my youngest since 2 and will be in Pre-​k next fall. Every teacher we have had have been caring and wonderful teachers! We are amazed at each of our kids progress and the amazing friends that they have made!

Our now four year old daughter started in the preschool room this past May. She’s since moved up to the pre-​kindergarten room and we’ve been happy with her care and progress in both rooms. The teachers are warm and friendly, the staff are accessible and accommodating; overall, we’re satisfied that she’s well-​cared for when she’s not home with us.
I gave 4 stars instead of 5 because I didn’t think her transition into the next stage room was well-​communicated to us. We were caught off-​guard. After bringing it up to the director, the staff did a nice job of walking us through the new program and we felt it was the right move for our daughter.
We’re happy with Primrose thus far and think the teachers and other Primrose parents have been pretty great.

My daughter has been at Primrose since she was 3 months old. Yes, it was heartbreaking for me to go back to work and leave her with new people, so I interviewed 12 schools before selecting Primrose. Here we are, 4 years later, and I couldn’t be happier. Sure, we’ve had differing points of view, and for example, one that felt «big» with one of her teachers. But, after meeting with the director (Jessie) and the owner (Christy), we all agreed upon a solution and it was implemented immediately. The outcome was a win-​win for everyone. My daughter continues to thrive at Primrose and whenever we have play dates with children who don’t attend her school, the parents ALWAYS ask me where my daughter goes to school because she is so advanced socially, educationally, and athletically. I highly recommend Primrose!

My kids attended Primrose from 2011 thru 2015.
My oldest son attended Primrose from 18 months thru age 5. My youngest son attended from 6 weeks old until 3. We really liked Primrose from 2011 thru 2014, however since new ownership took over, the school has really fallen apart both is care for kids and professionalism with parents.
We all make mistakes and I don’t expect the teachers to be perfect, but there are certain things that are a must when you are in the business of child care. Letting a child wander into a room by themselves to be found by a parent is a big «no no». Luckily, it wasn’t my kid, but I was the one who found the child and brought him back to the correct room. I have also witnessed teachers dragging kids by their arms, yelling at kids and bossing kids around because they don’t have the patience or they are too lazy to interact with the kids in a productive manner. Not all the teachers are terrible Varti, Patsy, Ashley G and Gayle are great teachers, but who knows how long they will stay there.
The turnover rate for teachers at this school in the last year has been extremely high. I stopped trying to get to know the teachers because they quit or get fired after a few weeks of working there. I doubt there is any training that these teachers get and the «directors» at the school are never in the rooms assisting teachers, but rather browsing Facebook at the front desk. My child was sent home multiple times with someone else’s diaper because the teacher was too lazy to walk an extra 10 feet to grab the correct child’s diaper. In addition to this, we had an incident where my child was sent home in a swim diaper and eventually urinated thru the swim diaper onto my furniture.
My child’s last day at Primrose was when I asked for an audit of my account because the amounts that I had to pay were different every week. The new owner has made it a point to start charging late fees and send harassing emails if parents did not pay by Wednesday of the week. (Historically, the previous owner’s policy was by Friday). Long story short, the director was incompetent and couldn’t figure it out so I escalated the issue to the owner. What came next was UNTHINKABLE! After making the issues with billing known and venting about the lack of care and attention that my child was receiving, KRISTY (the owner) says to me «You and your wife haven’t liked me since I took over» and «if you don’t like the way I run things, then you don’t have to stay». Needless to say, I asked for my check back, made her zero out my account then I took my son and left. My wife volunteered time on multiple occasions during spring flings and back to school events to provide child identification and finger printing for the kids. To be the owner of this primrose and act so unprofessional, ungrateful, rude, arrogant, and disrespectful to a long time customer is beyond my understanding.
I wouldn’t recommend this daycare to my worst enemy.

I took my two year old son to this daycare, and was recommended it. I wish I had listened to my gut, the teachers could care less. They drag them around by their little wrists and ka-​plunk them into timeout (which I’m against). Their playtime outside is VERY limited, they don’t assure them or comfort them when they’re crying. They basically treat them like little paychecks… Sorry, not sorry Primrose, you’re disappointing as not only a daycare, but child care in general.