Ulta Salon

I go to this ulta all the time because it’s right across from my work, so it’s convenient for me. The customer service does not exist in this store! I’ve never been helped! The girls I do interact with (at checkout) are not friendly and always seem to have an attitude. I also went there on a Saturday… they had ONE CASHIER! I waited in line over 20 mins to buy 2 items! The line wrapped around the store! I’ve worked in retail for 9 yrs and ulta really needs to re train all their employees and stress the importance of great customer service.

Ugh, just wrote a long review and now it is gone. John David: Fast review. I have hair loss which means some hairs are longish, some are shortish, but no one hair is the same length. If that was not a hard enough haircut to make look good, add in frizzy hair which I have never had before. I have seen him twice. Both times I left feeling like my hair looked good and that I do not need to shave it all off (which I have thought about more than once). He is honest about which haircut would work with my hair and which one will not (even if it is one I like) and he is right. He is funny and fun to talk to. One problem, he is way too good for this salon. In Seattle I would have paid $ 150 for this haircut and it would not be as good.
JD, if you see this — please don’t leave. I will start up one of those «give me money» things and you would be surprised how many women would pay up because it is for a good cause!

Ulta is of course fabulous and I would have given the overall store a 5 but I walked in at 5:59 and my mom and sister walk over from old navy at 6:01 and Britany shuts the door in their face. It was just bad customer service in my opinion. Ulta has always been so good to me, I wish their employees were too!

OMG!!! Just had the most amazing Salon experience! I came in looking for some products to fix the bad color treatment I got at another salon in Houston a few days earlier. My hair was ORANGE AND BRASSY!!! Ugh!!! But John David, thank goodness was there and had a cancellation. He took me in right away and new exactly what and how to bring the correction and fixed my hair! He is so experienced with hair and amazing in so many ways! Loved everything about him! I will definitely drive back from Houston to get my hair done by him!!! Guaranteed! Ulta better hang on to this extremely talented designer.

Recently had my hair cut and colored by John David at the Ulta salon. He is a wonderful stylist… and knows exactly what hairstyle looks best for me. It was a great experience. and I have already made my next appointment !!

Love the staff here. Twice Iv been in the market for a flat iron and went in to buy my usual chi brand iron. The ladies took the time to show me better products for a cheaper price. Im in love with my new brand of iron and wanted to say thanks for taking the time to help your customers find the best products!

I’m sure this all depends on your stylist, but I’ve had three really bad haircuts from three different stylists. Not a good record in my book. I just went in for a slight trim and explained I was growing out my layers only to have the stylist put in even shorter layers than what I had been growing out for 6 months. I look like a choppy poodle dog :(

I frequent this location more than the rest bc it’s close to my work. I really want to like Ulta. I just hate the customer service. I do get greeted when I walk in the door, but other than that, no one ever wants to help me. I can never find anyone working to help me. And I search! I even went to the counter hoping to find someone and no one was there. The only employees I saw were at the salon and I wasn’t going to bother them. I worked at an Ulta salon in high school for a day (I hated it) and the salon is separate from the store. I would give this place more stars if they would be better on customer service. I feel judged by the employees when I walk in here. When I check out, they are snooty and rude. Come on Ulta, step it up. Give your employees lessons in manners and customer service.

I have gone to the Ulta in Bee Cave several times. Each time I hope it will get better, but it only gets worse. The customer service is terrible at this location. There was a sale posted above an item last time I was there and they wouldn’t honor it. Too lazy to go look at the sign and said it wouldn’t ring up at the sale price. I asked if the manager could change it. The lazy manager wouldn’t even come out. Some of the staff in makeup and skin products are borderline scary. One girl with blonde hair and black roots whose name starts with an M looks like she just came off 3 days of hard drinking and drugs and could barely answer my questions about skin care products. The manager doesn’t seem to care as I have heard several people with complaints and poor experiences. If you love Ulta, I would drive to another location. If you need to return something at the Bee Cave location, they will give you a hard time and it feels like they are going to gossip about you when you walk out the door. There has only ever been one person I met there that actually went the extra mile and was sweet and knowledgeable — she had an Irish accent. She must have moved on because she was too good for that place.

Great selection of items. Could keep stock of high end hair products a little better though.
Unlike most Ulta stores I have been to in the past it is actually possible to FIND an employee for help AND they actually TRY to assist you; even if they are sometimes unsuccessful I still really appreciate the effort.
Also, a very clean and organized store.

I have only been in ultra three times looking for usually something you would think you could locate. I do try to find things first then ask. But seems like a lot of staff and no one to help. By last visit might get 3 stars only took someone 15 min to help me. I know they prob wanna catch up on stuff. I texted a friend of mine who goes here often to help me find things the first time I went. Looks like a cool store but I wish it was more friendly :(

Hoping for a bit of a beauty routine pick-​me-​up, I walked in this morning and made an appointment at the salon. With my wedding date approaching fast I couldn’t have been better taken care of by the team members at this Ulta location. I wasn’t feeling very much like I thought a bride should, and I hadn’t visited a salon in years, but everyone made me feel welcome, and I left feeling like a bombshell. Amazing service and real human caring.

After several visits and purchases I will avoid this location. Too bad because it is
convenient. Don’ like the bait and switch coupon tactics or the rigid policies.
I’ll just shop on line or go elsewhere because the customer service is below par. Not very smart when there is so much competition available.

Allan or Cooper or whatever he goes by is AMAZING! I have ridiculous curly, tangled, messy hair and have never had a great hair cut until now. I honestly thought that I was doing all I could do as far as my mop head was concerned. I swear this man has magic hands! Now… he isn’t from the south so don’t expect the warm fuzzies with him, but he’ll be straight to the point and he’ll do an incredible job. I go on my lunch hour and he completes everything even a blowout in an hour for me. He is great! Could not recomend him more highly. :-)

I am an Ulta customer and happy to have the new location in Bee Cave since it’s close to my home. I find the customer service to be very good. Whether I’m looking for tools, eye liner, makeup or lotions the associates are knowledgeable and helpful. I find the salon services to be reasonably priced and just as good as what I get at higher priced salons. The 3 times I had a cut/​color/​partial highlights/​style I walked out with a smile on my face, and tons of compliments. If you’re trying to tighten up on your beauty budget try it out. They have specials and Cynthia rocks!

I was excited to enjoy the Grand Opening specials at Ulta, but only found disappointment. I received horrible customer service, was lied to in regards to Salon services and prices, and waited over an hour only to be informed that no one could help me, although I had made an appointment days in advance. I will not be going back — and recommend that anyone who considers customer service to be important STAY AWAY!