I go to a small, local hardware service for service. If I want cheap, the big box stores are the place to go. Beecher Hardware is a Do It Best franchise and they are awful! The staff consists of two women who couldn’t help with a toilet seat or a sink stopper. Pretty basic items. I didn’t get the toilet seat because the clerk was so dim. I did get the sink stopper and it was wrong. I tried to return it to the Sauk Village store, which is the same franchise and the same ownership, and they too were rude. Back to Beecher for the LAST time. There is an Ace in Crete on Exchange and they will get my small, local hardware business.