Advanced Dermatology of Bel Air

I came here a long time ago. 1 for Accutane & 2. Because I had a rash on my foot. When I told them about the rash I told them it came out of no where and it was really itchy and uncomfortable. They looked at it and said it was probably because of the change in climate and would go away on its own. They never did anything for it and it never went away. As for the Accutane this was my first time on it so I didn’t know what to expect. They said because I was a female I would need to take a pregnancy test, wait 30 days, take another pregnancy test and then wait another 30 days before being able to start the medication because the medication is so strong it would cause birth defects in babies so you’re not allowed to be pregnant. After waiting two months they started me on the medication at 20mg.
Eventually I lost my insurance. Once I got new insurance I went to a different dermatologist for the same two issues. The dermatologist looked at the rash on my foot and prescribed me a medication for it– it was gone in 3 days after that. Also they told me I didn’t need to wait 60 days before starting accutane, I only needed to wait 30days. He also mentioned that at the severity of my acne and at my weight that I should have started at 40mg not 20mg.
So basically I feel like they purposely slowed the process of me getting better in order to make more money. Also most of them are physicians assistance not doctors and you can’t even see a doctor if you request to.
I wouldn’t recommend anyone coming here if they had a serious issue. Only if it was something cosmetic. Maybe.

I have been coming here for over a year for peels and hydrafacials with Jess. She is great, she knows her stuff and she has all the top of the line skincare products there at the office. Yes, the stuff costs a little extra but I am saving money in the long run because I don’t have to waste my money trying a million different things. She is also at the sparks location twice a week.

My family has used this office for the last 2 years. I work in medicine and I am familiar with the expectations of patient care and billing. I have encountered multiple problems with this office. The staff has often been Curt and unwilling to go out of their way to assist a patient. When I have encountered a problem with the dictation on my medical record with incorrect information being transcribed and a problem with billing it required multiple actions on my part to get different parties involved before the problem was resolved and both times they were errors on the part of the office. The staff at this facility would truly benefit from some education and customer service. I am currently looking for a new dermatologist.

The office is clean, wait times aren’t bad, and the staff if pleasant. I’ve been to two if this practice’s locations. It seems a bit like a patient mill. Pump you in, pump you out. I’ve not been to an office where the medical professional is less interested. I’ve seen three different medical professionals at this practice, a nurse practioner, a physician’s assistant, (and finally after those unsatisfying experiences) requested an appointment with a doctor — that turned out equally as disapointing. The medical professional in each situation spent less than five minutes with me. I’d prefer a medical practice that gives a darn about patient relationships and patient care, or at a minimum acts like it. I need to new place.

I didn’t have to wait long, and the staff was incredibly polite… They were just disinterested. I was in and out super quick, and felt rushed and like I didn’t get all of my questions answered.
I’m not upset, I just won’t go back.

The wait was too long, considering I had an appointment (I’d say about 35 mins), and all the so-​called Dr. did was look at the keloid on my ear, tell me I need to buy a special pressure clip before the can remove it, and asked me to reschedule once I bought the clip. First of all, you’re a dermatology office, shouldn’t you supply things like that? I’m a medical biller, you can bill for both procedures and supplies. Secondly, I find it annoying that after waiting for 35 mins you spent a total of 5 mins with me and did NOTHING. Then, when I went to pay my co-​pay, I informed the receptionist it was $ 30. She INSISTED that I pay $ 25. Then, surprise surprise, I get a bill for $ 5 in the mail a few weeks later. Idiots.

The offices here are very clean and the staff is very friendly. They made it very easy for me to understand their medical terminology and answered all of my questions until I understood what they were talking about. They were very understanding when I said that I needed to reschedule.