Charm City Run

I’m a new walker/​jogger and after spending a few hundred dollars in crappy «chain store shoes» I learned my lesson. I was frustrated and annoyed that I kept getting shin splints and simple injuries all my my shoes not being correct for my feet.
I went to charm city on a week night around 4/4:30 and a younger man was working. He was super nice and started to help me right away. He watched me walk on the «carpet» and then on the treadmill. He noticed I had a slight «in step» and suggested 2 pair of shoes that would benefit me. He was so nice and understanding. I found a style/​fit that I loved BUT they didn’t have the color I wanted. Still no problem– he called 3 other charm city shops and within a few moments had a pair being shipped to that shop.
When the shoes came in they called and agreed to hold them (since I was on vacation). A week later my son and I took a walk to the shop. I even took the large jogging stroller into the lobby of the shop when I picked up.

This review is based on several visits in May 2013.
WOW! The customer service is off the hook! Nice greeting inside the door, pleasantly attentive, helpful and knowledgeable staff.
Nick, the Store Manager, was phenomenal with an assessment and recommendation. He walked us through the evaluation of my daughter’s gait, foot configuration and upcoming training and races. Based on all this, he selected several shoes meeting the results of his evaluation. As my daughter had previously purchased shoes from Charm City and had superior results, she agreed with his choices and bought the pair that she felt was the most comfortable.
Subsequent to that visit, a previously purchased item was exchanged without issue or attitude. Location, in downtown Bel Air, and the parking lot, at the rear of the building, is convenient.
On another visit we picked up more running gear for both my daughter and grandson, and were treated like the most important customers they’ve ever had! Just amazing!
Whether you are a serious or recreational runner, do yourself a favor and have the Charm City staff help you find the most appropriate shoe for you according to your physiology, running form, fit and needs.
This store rocks!