McDonald’s

So the first person I dealt with on the intercom was nice then I went to the window. The girl handed me a
Bag and said have a good night I checked it before I left the window and it wasn’t right then I sat outside for a while then finally Tracy came over and asked if I was okay. I then had explained how I was given an order that wasn’t mine and she was kind enough to go out of her way and make sure my experience was excellent. She is an awesome employee who recognizes something is wrong even if it isn’t her job she is a team player who works to accommodate the customers she is probably the reason I will continue to see this McDonald’s. Tracy’s sense of customer service why this place is still open

Came here with my wife and we ordered a small order. We had to wait over 10min on the drive thru with one other car behind us til they finally gave us our food. And the fries were half empty and the mcchickens were not even warm. Asked the Mgr on duty for a free mcflury because of the wait. And she just said NO. WoW. Good customer service…