University of Maryland Upper Chesapeake Health

Worst pediatric ER experience imaginable.
My nine-​year-​old son cut his foot on glass we and got him to the hospital at 8 PM. He was triaged quickly and then given a room, had his blood pressure checked (by the way the nurse could not take it and no nurse or doctor ever ended up taking his vital sign) and then we were told a doctor would be” shortly.“
For the next 3 ½ hours the one doctor slowly ambled into a few other rooms, spent time casually laughing and chitchatting with the nurses, and checked his cell phone regularly. Never once did he poke his head in and tell us that they were busy or that he was sorry. Not one nurse or tech ever in that 3 ½ hours checked on my sons comfort, pain level vital signs anything
At 11:30 a new Doctor Who had just come on and checked on him. She was kind at least. But she ordered a x-​ray — something that might have been nice in the previous 3 ½ hours. Finally released after 1am with a few stitches.
Not once did anyone apologize or show any concern for the absurd delay in care. Upper Chesapeake has grown physically bigger in recent years, but make no mistake — it is a backwards, country bumpkin little hospital. We will never set foot in it again. Parents — take your kids to GBMC pediatric ER — they are excellent, provide exceptional care and are always courteous and professional.

I have lived all over the US and this is the worst ER I have ever been to, hands down. Everyone was extremely rude and I am so hesitant to go back there, but my options are so limited. They treated me as if I were a piece if crap. I am the reason they are employed so they should be a little more grateful. I need to find somewhere else to go. They are also very uneducated. I got different answers from everybody.

We just delivered our baby here and it was absolutely wonderful. The nurses, who rotated at 7 am and 7 pm were all so nice, helpful, and knowledgeable. They did anything we asked, always offered further assistance and information — asked if we knew what we were doing, and they ensured they explained everything that was about to happen. The doctor we had (Sulaiman Bham) was absolutely fantastic as well — he is an absolute expert and even «guessed» within 15 minutes when we would deliver (he nailed it.)
The other doctors, pediatricians, lactation experts, et al, were so nice and helpful. I would absolutely recommend this place to anyone. I can’t comprehend what happened to the other reviewer here — he must have had a pretty rare experience, as I can tell you the restrictions for getting in the family birthplace are very strict and there is a near phalanx of nurses and doctors in the hallways at every hour of the day.
Overall, the other review made me nervous about delivering here and I couldn’t have been more wrong. I will gladly talk to anyone that is interested if they message me here. You can also get a tour of the hospital in advance and get more information, but it is really a great place.

Nightmare of an experience. The so called security that is in place to keep people out who have no reason to be in the birth center is terrible. Want to enter the enter the area without authorization? Simply wait until someone else opens the door and walk in. This happened to me and two people pushed their way in and vanished in seconds. My wife and I felt unsecure staying in this facility and worse, leaving the room to visit our son who was in being treated in another area. Second, one particular nurse was impossible to handle. She repeatedly raised her voice to us and other nurses. When it came time for my son’s circumcision, she started to wheel him away. I was told earlier I could be with him during this process, when I asked the nurse if I could go, she simply said, «no» and continued to take him away. I felt robbed of this moment I wanted to experience with my new son. I think to top everything off, there no one in the center to voice my concerns too and I had to turn to Unilocal to vent my frustrations with this place.

I think they have the worst ER dept I’ve ever been to. I understand that ERs get busy, but I was a little frustrated (to say the least) when my then-​3-​year-​old daughter was literally vomiting every few minutes in the waiting room, and we still didn’t get seen for about 3 and a half hours.

I go here for the oncology/​hematology office in Pavilion II. Dr. Sivasailam is great. Everyone in the office is very friendly and they have an infusion center where I get my chemotherapy done at. The nurses are great. They are building a new cancer center at the end of the year. Parking is easy there, make sure to get your ticket validated if you stay past 1.5 hours for free parking. No reason to waste money if you are there to see your doctor. I have also used the services of Cancer LifeNet on the 5^th Floor as well as Comfort Care Medical which offers wigs. Cancer LifeNet has great resources, like classes and nurse navigators, as well as Zumba and Yoga classes and support groups. The café on the 5^th floor is nice too, great for a lunch or snack.