Quality Inn & Suites

Where do I start? Like everyone stated the lobby looks nice, but slow unasured employees that have no clue for service. I recently gave a rating and they send an auto reply email stating they were sorry with no way contacting them. To top off the whole trip cockroaches were in the room. If I could give them a zero I would.

When I stay at a Comfort Inn, I don’t expect the Ritz. I do however expect the staff to show some concern for its guests. My staff and I stayed at the this hotel this past Saturday and it was potentially the worst lodging experience yet (I travel 20+ times a year). There are several other things I can point out that did not satisfy my description of a decent hotel (shower, location, noise) but you can read the other reviews as they do it justice.
First off, it took the GM 2 weeks to respond to my initial inquiry about a rate. When he finally did respond, it was a general email with only a CC form attached. The only correspondence after that was the room confirmation numbers. I sent him the names to attach the rooms and got no response.
When I arrived at the hotel, the names I had emailed were not entered into the system. so we needed to manually tell the desk staff the list of attendees. Even with this clarified, there was still an issue with one of my guests not being able to check in under our group reservation (he needed to purchase his own room, at a higher rate!). This was at 2AM in the morning, so it caused a 30 min mixup and resulted a us being called to resolve it in the middle of the night. The room was still charged to my account, as well as the guest I had — so we ended up paying for the same room, twice.
The worst part of everything has been the customer service, my the GM Nash Shah. I have emailed, and called multiple times of the invoice and still no response. He has been a distant, if not non-​existent presence at this hotel. I intend to contact the Comfort Inn corporate staff and reporting this hotel so that nobody else has these programs. In the meantime, I recommend people steer clear of this establishment!

Don’t let the semi nice lobby fool you. Although the rooms were simple and clean I had two towels for a party of 5. Also the initial room keys were for an already booked room with a do not disturb sign on it. The front desk lady wasn’t friendly either for having to fix her own mistake. If you stay make sure you reserve with credit card on file otherwise they will book your rooms. That is what they told us when we got in at 10 pm. We told them they couldn’t do that since we had it reserved on a card!

If you happen to be 5 feet tall, you are in good luck. The shower is built only for you, nobody taller.

A Comfort Inn with attitude. I think it’s the night clerk’s parents fault naming her something like Henedry or something to that effect.

I’ve stayed here twice, here are the opinions acquiesced by both trips.
— the lobby is nice
— rooms are average. Not dirty, but they definitely dingy.
— if you are over 5 feet tall, good luck taking a comfortable shower. The shower head is barely that height, rendering anyone taller unable to shower unless they hunch.
— staff is friendly, but doesn’t go above or beyond.

This hotel should get a negative star rating! It has bedbugs and I was bitten all over. My friends and I wanted a refund and they said that they have no bed bugs even though we showed them over 50 bites!!!
Horrible horrible hotel. Lots of pain and suffering.
You should avoid this hotel at all cost!

Cheap rooms that are conveniently located across the street from the Bicycle Casino. Unless you are playing in a major poker tournament, there is really no reason to stay or be anywhere near this shady area.
The rooms are dark with uncomfortable beds and old furniture. A lampshade was apparently so old that it broke apart after a slight bump. On the bright side, our room was fairly large with a huge sitting area, mini fridge, and 2 flat screen TVs with HBO channels. Unfortunately, no safe inside the room, so hide your valuables! Don’t forget to dead bolt the door and put a chair against it for extra precaution when you’re sleeping :)

For a motel that is located in an area of California where it seems like English is a second language, this place is OK. The rooms are pretty nice for $ 85 a night. You are offered a continental breakfast which is served from 6 – 9 am. If you are a poker player (which is why I’m here) the Bicycle Casino is located across the street. You also get a discount on your room if play. In addition, there is a pool/​spa and small excercise room. Other than the seedy location this place is pretty nice for the price.
My problem with the hotel lies within the staff. The manager needs work on her hospitality/​people skills. She is an outright bitch. There was a party on the floor above me one night which kept myself and my girlfriend up passed two o’clock in the morning. I’m down for a good party. But there’s a time and a place for it. Not on a Sunday night in a hotel where people are paying to sleep. I called down to the front desk on numerous occasions. Upon which I was greeted by a gentleman whom I could barely understand. He told me that I wasn’t the only one to complain and he would tell them to be quiet or he would call the police. An hour went and the noise persisted. This was at midnight. I decided to go down to the front desk in person. When I got down there a staff member was sent up to check on the situation. Upon which she confirmed there was a party taking place in two rooms on the third floor. When I asked to speak with the manager I was told that she would be in at 10 am. The front desk guy told me I could speak with her then and he would have the party stopped. Still nothing was done and the party didn’t end until about 2 am.
The next morning I went down to the front desk asking for compensation because I did not pay to sleep in a night club. I had to wait 30 minutes to speak with the manager. When she finally gave me a moment of her time she flat out lied to me and told me that there wasn’t a party in the hotel. She said that the party was located in a neighborhood behind the hotel. She went on to also include that was on the hotel property the night before and didn’t witness a thing. If she was in fact here at the hotel, why did I not see her during the entire hour I was in the lobby? And why was I told she would be in at 10 the next morning? The walls were vibrating in my hotel room and this lady says that the party was not in the hotel. Boulderdash! She is a bold faced liar and should be fired.
The hotel also boasts free wi-​fi throughout the property. Which is true. The problem is that there are 4 or 5 different access points. None of which work at simutaneous times. The internet will be working fine in your room one minute and in the next you will be completely disconnected. Upon calling down to the front desk to have the matter resolved I once again got a half literate answer about how they will fix it. When the internet still didn’t work I took it upon myself to, once again, venture to the front desk to try to get it working again. This time when I got down there I found out that shifts must have changed because the lady behind the front desk was definitely not the person I spoke with on the phone. When I asked the new girl what was going on with the internet I recieved a blank stare. I told her that all she had to was unplug the cables from the routers, wait ten seconds, and plug them back in. Her answer to me was tthat she couldn’t leave the front desk. If leaving the front desk means that she is not allowed to turn around then I must be staying in a Nazi prison camp. Because the routers are located directly behind her.
In closure, this is a decent hotel. It has nice rooms and flat screen televisions. They also have rifrigerators and microwaves in the rooms. If they had a halfway competent staff, that spoke an understandable version of English, and a more honest and hospitible manager, it could be nice.