Sprint Store

I’m pleased to say that I was very happy with the customer service here at this location. I went in this weekend to upgrade/​lease a new iPhone 6s and Juan C (representative) gladly helped me. He mapped everything out on how much my bill was going to be and also help me with some of the questions I had on leasing a device. On the other hand I sure will recommend this place for any of your sprint needs!

The worst store ever they need to just replace everyone that works there. I don’t know what they do! They sure don’t help anyone. Can’t even pay a bill. A girl told me i should call customer service because their «system was down».

I hate this F’n sprint store the people who work their don’t care about their customers they piss people off on purpose like its a game terrible customer care and service I pay my bill on line I went for an up grade and got a phone that doesn’t work and now my replacement makes a weird beeping noise I hate this phone company service everything !!! Rip off !!!

The worse Sprint store I have ever been to. The person attending to our needs had no social skills and did not try to offer any assistance with finding a solution to an issue we had with my IPhone 5S. To top it off he was the sales manager and there was not a lot of people in the store so I know he wasn’t preoccupied with any other issue. I ended up going to the Apple store and was given a few option to correct my issue with thin the first 5 minutes speaking to a rep. My Apple rep stated that my service provider should have been able to help. The Sprint sales manager that failed in every way to help was Kenney S Meza. What a real piece of work, a real winner. I hope he remembers who I am!

I been a Sprint customer for over 4 years. I went to the Sprint store regarding an issue I had with my bill statement. The Sprint representative was professional and explained to me what was going on. The problem was solve and I was relieved.
Thank you Bryan!

This place is horrible! Words can’t begin to describe how much I hate coming here everytime I thought okay maybe it was just a bad day but nope I went in the other day just to change my preferences for my bill to get mailed instead of emailed so as soon as I get there some guy «Kenley» starts helping me out immediately he starts asking me why I don’t buy an iPad and then I was wearing a Fitbit and he starts talking to me about how getting an iwatch would be better. if I wanted to come in to buy something then I would ask! Long story short he ends up saying my bill is set up to be sent in the mail. so he was no help I ended up going to the downey store and AMAZING service and turns out that guy was wrong because it was set up to just email so downey sprint was able to help me get what I wanted. This place sucks so much because of the customer service they should just close this place down

Really really bad customer service and the wait is always long we went to sprint store in downey it was like night and day I live bell gardens and I will never go to that sprint store again

I switched from metro pcs to sprint ONLY because metro doesnt have great phones. Sprint is the opposite, they have great phones, shitty service, both wireless and customer wise. At first I thought we were receiving great customer care but when we needed help, I felt their true customer service skills began to show. We only dealt with one person at this store and 3 over the phone but I lost track at the many times I had to call into the store.
My mom added 4 lines to her account and although all seemed grand and dandy, we were surprised when we got our first bill. Apparently we were charged with prorated fees that were never mentioned to us when we first signed our contract. When we tried calling customer service multiple times we had a gentlemen help us but he never called us back and other representatives didnt care about our situation. So we called the sales rep that helped us at the store and although he said he tried his best to give us a credit for those charges, its still not enough. Why should we have to pay for his mistake? I really wanted to like him and this store but after all this I am a very disgruntled customer. If I could cancel my lines and go back to metro I would.

I had a good service. Sure i had to wait a long time but when it was my turn, Alicia the sales associate made me feel i was the onky one there, took all my questions and concerns and was very nice. My phone was not available so she assure me she was gonna call me asap and within a week i got a voicemail and txt regarding the iphone i wanted. Overall a great experience. They do need to figure out the wait list situation but. ive been to TMobile and i had to wait the same so who cares…

Recently visited this store. I was quickly greeted by a young gentlemen named Bryan Zaragoza. He assisted me from start to finish and made the process of moving from at&t to sprint very easy. I walked out that day with 5 iphones 6 and when my bill arrived there were no suprises on my bill. Will definitely recommend him for any service to my family and coworkers. (The main reason for writing this review is because I had visited this location about 4 months ago and had a really negative experience. decided to give this place another try and finally ended up switching companies)

I believe that the ratings on here about «horrible» customer service are a bit far stretched. Although, it could depend on the employee who assists you. I gave the store a 4 star rating because even though there is usually a wait, they acknowledge your arrival and try to help as soon as possible. If you don’t want to wait there is always the option of setting up an appointment. Therefore, I believe that their only downfall is that they are fairly busy, or either short staffed. Which doesn’t necessarily fall under the horrible customer service category.
Additionally, I would like to give my sales rep a 5 star rating! I went in due to a lost phone and walked out with an Iphone 6, speaker, and accessories. With an amazing bundle deal monthly pricing. I was a bit upset that they did not have my cover and glass shield at the moment, but my rep did everything possible to obtain them for me. Also, kept constant communication with me notifying me of the wait and when they would be in stock. Ultimately, he did get me the both items that i needed and put them on my phone. Thank you Brian for over and beyond awesome customer service!:)

Horrible… that one word says it all!
I’ve gone in several times trying to purchase accessories and I’ve left because of the wait. Very bad customer service…

The only good thing about this store I would say is the self serve phone bill payment center. Asides from that they have horrible customer service, arrived trying to purchase a new phone and they never attended us. We had to go tell them we needed assistance buying a new phone. After purchasing the phone they told us they gave us a free screen protector left they didn’t give us our actual receipt. We went back and asked for our receipt and noticed they charged us for the screen protector and had them refund the amount to my card. Overall horrible experience with this store

There is a guy there who thinks he’s a clown at a circus didn’t get his name, but he is a complete idiot hes lucky i didnt punch em’ in the face.

Bad customer service! The representative attending us was so rude and the rest of the representatives were basically just there staring and not helping at all, This is the first and last time I go to this location. Avoid this place by all means.

First off.. three people working with 10 customers on the day the galaxy S5 came out. … waited 45 mins til a girl started to write or names to to have some sort of order, 15 minutes later one guy was done helping a customer and grabbed customer who just walked in the door. … finally I got help from sales manager Eric F… at first he seemed cool and willing to help out despite looking tired… I understand he probably worked all day… off the bat he tells me with easy pay n a lower family plan that my bill will be the same of 130 n I get a free tablet. When I left… I noticed my phone didnt have the same number so I drove back and said he made a mistake n put my original number on the tablet, he canceled the plan and put the my number back on the phone, so now a week later my bill was going to be 595 dollars… he charged me the 200 dollar cancellation fee… plus he charged me a high tier data plan for a tablet which I did not ask for when I wanted the cheapest plan… yeah… this guy is the sales manager according to his card

Seriously the worse sprint store that I ever been. Bad costumer service, they just trying to sell you whatever they want and they don’t event care about what you need, and ones you buy the phone and if for some reason you have problems with it, the don’t help you at all, they just tell you that they can’t help you. They just care about profit, and the don’t care about the costumer. Do not buy there. You will be sorry. Like me.

I am writing a short review to increase this stores much deserved rating.
Went in adding 5 lines to our plan.
As you can see from the amount of stars I rated, We had a good experience.
Even though the phones we wanted were sold out (iPhone 5s 16g), they did have the 64g. Ended up getting them plus 2 other phones.
From the moment we arrived, we received great customer service. We were assisted by Lauren who was very knowledgable and provided outstanding customer service.
(Thanks Lauren!)
Give this place a shot and don’t be discouraged by the 1 star rating. For all we know that person no longer works there.

This sprint store is really shady. I came here with my sister to buy her phone and the guy helping us started telling us we could not use the promotional credit towards the phone like the add clearly stated. he opened up a screen protector and placed it on the phone without even asking if we wanted it. A phone that was suppose to cost us $ 200 ended up costing us $ 300 because the idiot told us we could not return the opened accessories that we did not even want or ask for to begin with. I’ve been to other Sprint stores and they have amazing communication and service but this one is pretty messed up. stay away if possible.