Eric Batres, MD

I love it! Made an appointment for a Saturday arrived 15 minutes before, filled out paper work, waiting for about 10 minutes and was called in. The ladies working here are amazing! Super friendly very attentive. The office is very clean and the doctor is great also! I was there about an hour and 15 minutes! That’s awesome! It looks a little sketchy on the outside but completely different inside!

Since I found these Doctors, (Dr.Rivera, Dr. Batres), like 7 years ago, I keep visiting them for any medical need, including me and my family, I read a couple of bad reviews, and I can say that there are and there will always be patients, with different expectations, probably leaving feedback, while they are in pain, but just comparing 100 good versus 1 or 2 bad reviews, give us a real scenario about the service that they provide, about myself, I can say that my experience wasn’t good, but excelent by all mean, if you are looking for ethic, professional, expertise, and human touch, this is your place to go.

Love this clinic been coming here for years and i always get very good treatment very friendly staff dr and ph don’t hesitate to answer your questions

I love the staff more than the doctors!
They are friendly and very knowledgable. They take care of my kids and grandma!

At first I was a bit doubtful about this place. The outside of the building has its downfall… but I said I’ll give it a shot, just cause they took my insurance. As I made an appointment, they were quick in scheduling me one. It work super great with my schedule! They call me on the same day of my apt to conform. Which I thought that was really amazing in case i forgot:) receptionist were very friendly and courteous!!! Not to mention the nurse… she met my expectations! The PA who seen me, I forgot his name!!! was very attentive, gently and super fast!!! I strongly recommend this office!!!’ Good luck!

Horrible Customer Service Over The Phone. I won’t be selecting this office for my medical needs.

Dr Batres and Mr Rivera in the City of Bell have been my family physician for many years now and in all honesty I feel that the level of service that I receive there is excellent. The doctor and the PA have many years of medical experience. The staff is very caring and understanding and they always try their best to make sure that my experience at the doctor’s office is always pleasant. I especially like the fact that the doctor is always available for a question after the clinic has closed-​who even does that any more? Also, if you ask for coffee the Medical Assistants will run to the back and make you a fresh cup.

Friendly staff.

I started going to this office approximately 2 years ago, after doing my research for a decent doctor close to where I live. I found some good reviews and decided to take a chance. I REGRET IT. Since our initial visit it’s been mainly incompetence and band-​aid healthcare. Dr. Eric Batres is friendly, but he does not listen to patient concerns, nor to anything one may say. He rushes through the consultations and does not make any attempt to take the proper medical steps/​tests to make a well educated diagnosis. The only reason I even give this office 2-​stars is because of Dr. Jose Rivera & «some» of the office staff. Dr. Rivera tries to invest more time into patient consultations & he listens alot more.
When I went two years ago, I informed Dr. Batres that I had alot of abdominal pain, all the time. Dr. Batres’ diagnosis at that time, was that my ailments were a result of my brain sending mixed signals because I had been on a combination of pain killers for a while, as a result of some other issues. Two years later these «psychosomatic» pains have not subsided, in fact the pain has increased. I went back and was seen by the other office physician, Dr Rivera, & after listening to my concerns, he ran some blood tests; however, when I returned I was seen by Dr Batres, again & he simply read the diagnosis, which resulted to be h-​pylori. Each time I tried to ask a question, express a concern or simply say something, he cut me off. Simply, irritating. Dr. Batres proceeded to prescribe the necessary medication. Unfortunately, the medication he prescribed is not covered by my insurance and after almost a week of waiting for the pharmacy & the Dr office to get the medication straight, I was finally able to get my meds, only to get home and find out I wasn’t prescribed the omeprazole. I call the Dr Office to inform them that I am missing a medication and the staff member assures me that all the necessary medication has been prescribed. However, the pharmacy insert, the medication box, and the pill box included, all state I need omeprazole in order for the antibiotics to work. Furthermore, neither Dr Batres nor Dr Rivera nor their staff took the time to explain that in order for the triple treatment to work properly and hopefully, successfully, one must make an entire lifestyle change and avoid specific foods.
This type of oversight can really cost someone their health/​life. It’s ridiculous. These are suppose to be the paid professionals to whom we go for guidance, yet they are clueless in what they are doing. Luckily, I did have ompeprazole from a previous prescription from my orthopedic, plus i did my homework before starting the meds and I am currently doing my h-​pylori treatment with supplements and food restrictions.
Am searching for new, higher quality, good, caring doctor in this area, if anyone knows of one…