Joffe MediCenter

I have never had such great customer service until I came here– from the front desk to meeting the doctor I’ve worked in hospitality for 9 years). The staff really took care of me and explained what to expect every step of the way, which made me feel extremely comfortable. The procedure itself is only about 10 mins, but you have to come an hour prior to fill out paper work. They have an awesome referral plan which is a great idea to get the word around. Little did I know, I had 2 coworkers get their LASIK done here as well. I just had my follow up 30 mins ago and I couldn’t be happier! ²⁰⁄₂₀ vision overnight– I would recommend them to anyone! Thanks Joffee MediCenter, you made me remember what freedom feels like!

6 hours now after surgery and the results so far are amazing!!! The staff is great and friendly, the facility is easy to find and they are so professional. I highly recommend this place to anyone that is interested in lasik. Dr. Su even called me a few hours after surgery to check on me. She is so nice and has a very warm and welcoming personality. Thank you to the whole team out there y’all are great!

After 16 years of wearing contacts and occasionally glasses, I decided to get lasik. When I looked into Joffe after a coworker had good results I looked into them as well as many other LASIK providers. Joffe stood out simply because of the warm and friendly staff. They were super kind and informative. After the Lightning quick procedure, I could see amazingly, with minimal discomfort. Now I can wake up in the morning with out fumbling for glasses which feels incredible! Joffe FTW!

Had my LASIK surgery yesterday and it could not have gone smoother. I have (HAD) very bad eyes, 6 in my right and 7 in my left so I got the all laser surgery. Take the Valium! It calms your nerves and makes the procedure much less anxiety ridden. The surgery was complete in a matter of minutes. I felt intense pain for a few hours after the procedure but then passed out and by the time I woke up my eyes felt fine. I could not be more pleased with the results, it’s the best money I’ve ever spent. I’ve worn glasses for the last 23 years and waking up this morning with ²⁰⁄₂₀ vision was so surreal.

I have worn contacts and glasses for 20 years and I finally made the decision last week to have a consultation for LASIK. I made made multiple appointments for consults but after visiting Joffe Medi-​Center first I knew this is where I would have my procedure done. The staff is very friendly, knowledgeable, and make sure you fully understand the procedure. I had my procedure this morning and when I left I could license plates. I can’t imagine what my vision will be like in the days to come. If your considering having this done please give Joffe Medi-​Center an opportunity to earn your business and your eyes will thank you. Please let them know you read my review.
1−23−16
I went back for my next day follow up and I have ²⁰⁄₂₀ vision. I didn’t say in the first part of the review but my uncorrected vision prior to the procedure was ²⁰⁄₃₀₀. So imagine what it can be for you.

I had a wonderful experience with the entire staff aside from Dr.Merkley. Dr. Su did a wonderful job taking my measurements and answering my questions. Dr. Su was even more pleasant, sweet and funny than any healthcare professional I’ve ever met. When I went to do the actual procedure Dr. Merkley was short and had a terrible attitude when I asked him questions about what he was doing to my eyes. The way I was treated by the doctor himself was a far cry from the awesome reviews I read. The worst part was feeling so rushed. While Dr. Merkley likes to move his patients along like fast food, I expected him to explain to me what’s going on when I’m feeling uncomfortable. I was early for my appointment and didn’t get seen until after 2 pm and I had a 1:15 appointment. While I was in the waiting room a girl told me she was having issues with her night vision but said she was still happy with her results. I don’t think I would have been happy if I had issues driving and seeing at night because of glares months later but that’s me. I am very grateful for
and every person orlther personat the office however Dr. Merkley had no bedside manner, compassion or concern for me as a patient. I felt like a number to him. He said something rude and started walking off when I was asking him questions and I did call him an a hole. Not my shining moment but saying some rude stuff and walking off is kinda the ultimate a hole move. The receptionist apologized repeatedly for the way I was treated. I just asked her to please hurry up and issue my full refund which was about 3,300.00. They had no issue giving me a refund but I still recommend paying them with a credit card in the event you have a similar experience. I would also note that when I tried to post a review on their Facebook page I was blocked before I even got home to write it… interesting. It makes me wonder if people arent able to post bad experiences. Also they only wanted to give me one 5mg Valium which wasn’t enough for my height/​weight and I had to request additional. The standard for light anesthesia/​anxiety is 10mg for an adult. It’s also worth noting that someone had passed out at the office earlier that day so perhaps the doctor was flustered. It did seem rather crazy in the office that day. I will still have lasik I think it’s definitely great tool to correct vision I’m just going to go elsewhere. Hopefully the new doctor has patience for questions and is respectful of his patients.

I’ve worn glasses/​contacts since I was 5 years old and for almost 4 decades I’ve considered LASIK. In the past I was told that I wasn’t a good candidate because my prescription was so high almost –10 in both eyes with astigmatism of –2.
I have to say that the entire staff at Joffe MediCenter is amazing (all friendly, professional, personable). Personally it meant the world to me to have the doctors (Dr. Merkley and Dr. Su) not give up on giving me vision without glasses/​contacts just because my Rx was so high. Everyone’s eyes and lifestyle are unique… I appreciated Dr. Su talking thru my options and working together to figure out what was best for me and my eyes. The passion for giving everyone vision here is so apparent.
During the procedure (preceded by some Valium and a relaxing massage chair) I appreciated The staff member Ashley who talked me thru the procedure (which was done in 10 – 15 minutes). Most notably having Ashley pat my arm during the procedure helped me focus on her touch instead of my nerves. And Dr. Merkley was verbally reassuring during the procedure. Again — the balance of being (professional and personable)…
Today I had my post-​op (1-​day) and I’m ²⁰⁄₂₀. I’m so grateful for my new vision. Thank you Dr. Merkley, Dr. Su and your awesome team!

Great experience! From the time I walked in to the time I left, it was easy and comfortable. Was nervous but the staff made me feel as ease. They were very good at walking through the process. Highly recommended!

Very friendly. Knowledgeable. Affordable. Efficient. Clean. Professional. Great service. Great staff.

1 year, 3 months and 3 free check-​ups later, I’m still seeing ²⁰⁄₁₅! I can’t recommend getting Lasik treatment enough. If I could do it again, I would! Tell them Andy Gentile sent you!

2 months after my procedure and I’m still in shock that I don’t have to take my contacts out before bed. I’m ²⁰⁄₁₅ and life without eye irritation or squinting is everything I always hoped for. AWESOME staff, always cheerful, clean facilities and delicious gourmet coffee. I’d recommend this place to anyone looking for a way to alter their lives… Best purchase I’ve ever made

Got my eyes done a week ago and haven’t had any problems. The staff was very friendly and they kept my nerves at ease. Definitely recommend.

From the moment I walked in the door, I knew that Joffee was the place for me. From their warm and welcoming enviroment to their genuinely friendly staff, I felt comfrotable and in safe hands the entire time. I went to another local LASIK surgeon in the Houston area for a cost-​comparison as well as a second opinion, and I can say that I knew they weren’t going to be my choice from the moment it took them a week to return my call and schedule a consultation. Joffe not only is wonderful to visit, but they were fantastic on the phone– immediantly getting my consultation scheduled for just 2 days in the future (and on a Saturday!!), and even calling me the day of to confirm that I could still make it as the day was one of the uglier and rainer days in Houston. Talk about customer service!
The staff that I interacted with was just as wonderful as the customer service. They were friendly wtihout being overbearing, fun, and honestly cared about my questions and concerns. I really appreciated the individual and private exam rooms, so you’re not in a giant room with others being consulted like some places do. They also make sure that you’re as relaxed as possible about the whole procedure, including massage chairs in your private waiting room while your eyes dilate. On certain days they do procedures in the office and you can watch it happening through a big window. What’s awesome is that the whole procedure is so quick, you’ll be amazed that they can fix eyes so «easily».
I haven’t had my surgery yet, but I have it scheudled for January 2016. I have no doubts that the staff will do a fantastic job, and i’m looking forward to ditching the contacts that I’ve worn religiously for the past 17 years. Looking forward to it!

I had my lasik on 5÷22÷2015. It’s been almost 6 months & my eyes are already ²⁰⁄₁₅ (which is better than ²⁰⁄₂₀)! I know you’re scared & worried. I was too!
Let me give you a little background of myself — I had relatively high description of nearsightedness (5.75 dioptres & 6.5 dioptres), been wearing glasses for 15 years, NEVER wore contacts before (because I was too scared to put something in my eyes — the main reason why I got lasik), and my eyes were EXTREMELY sensitive towards everything (including eyedrops). I was tired of being the only girl wearing glasses to those parties, so I decided to have lasik.
Now about the COST — After researching for different places including their reviews & prices, Joffe is the one offers the lowest price with the highest review ratings! Their regular procedure is $ 1,395 per eye. I chose the All-​Laser Lasik procedure — which supposedly has a higher chance of success but more expensive at $ 1,695 per eye. Even though I was qualified for both procedures & they told me it wouldn’t be any different in quality between the 2 procedures, my optometrist recommended to ALWAYS choose All-​Laser Lasik for a minimum possibility of complication. I only have 2 eyes, so I wouldn’t mind paying some extra for a higher successful rate. They also have a great referral program too. If you give them my name — THAO NGUYEN, you will have some discount on your procedure.
GOOD THINGS ABOUT JOFFE — (1) Very friendly & supportive staff — everyone was so energetic! (2) They don’t make you wait too long for any appointment; I went with my friends to the other lasik centers so I knew. (3) They don’t make you commit in anything until the very last minute before you go into the procedure! From the very first step when you come for an eye exam to see if you qualify, you schedule your surgery appointment, you come in for the surgery, you discuss again with the staff & ask them all the questions needed — no commitment or payment all the way till this point so you can literally make up your mind at the very last minute before the surgery! (4) The cost of medication for post-​procedure was extremely affordable compare to the ones used by other centers! My friends spent around $ 400 – 500 for their medication & I only had to spend less than $ 100 in total for mine. The results still turned out wonderfully! They explained their prescription had the same function as the expensive ones but from the more affordable brands because other locations will receive higher incentive when they make you buy the more expensive medication.
Now about the PROCEDURE itself —- Just like everyone else, I was extremely nervous. This was one of the toughest decisions I had to make because my family kept telling not to do it. We all worried about the possibility of any post-​surgery complication. Their staff had been super friendly, understandable, and very supportive in answering your questions, encouraging & making sure you feel as comfortable as possible. The procedure took about 10 – 15 minutes. They let you lay down, put a light blanket on & gave you something to hold on so you could release your stress (not sure if it was a stress ball or a stuff animal). The staff constantly talked to you during the procedure to make sure you would feel the most comfortable. Honestly, just like everyone said, I only felt the pressure but no pain whatsoever! Oh and I still saw things during the procedure too. Not the whole procedure but only here & there. It was a very interesting experience. You should be able to start seeing things clearly right after the procedure. :)
6 – 8 hours after the procedure was the most uncomfortable part of this whole lasik thing (yes, even more than the procedure itself!). Probably also because I never wore contacts before so my eyes were never been under such a pressure like that. Just make sure to take some Advid PM or something else that can put you asleep so you can sleep through the discomfort. The moment when I opened my eyes in the following morning was AMAZING! First time ever in 15 years I can see the wall clock that clear right after I opened my eyes!!! It was totally worth all of the efforts.
Just please make sure to put all of the drops on time as instructed. I know this might sound too simple & obvious but believe me, you don’t want to skip any part of it. I went strictly with the assigned schedule for the antibiotic & other drops. My eyes did not experience any dryness at all!
Within 3 – 6 months from the procedure, some glares & hallows are normal. Red bruises on the white part of your eyes are normal (should go away after 1 month). Difficulty in focusing on small texts can happen. Temporary dry eyes are very common for majority of people getting lasik (not me though — teehee: D) However, all of the symptoms will get better through time.
TRUST ME, THIS «INVESTMENT» IS TOTALLY WORTH IT! GOOD LUCK!!! :)
— THAO NGUYEN

It has been about 6 months since my surgery.
I recently moved to San Antonio and one day my eyes felt very uncomfortable I called Joffe to make another appointment to get it checked. Since I
Moved to San Antonio I thought I would have to make a trip back to Houston to get my eyes checked out but then Joffe gave me an option to go to a facility in San Antonio I was so thankful that I didnt have to make a 3 hour drive to go back to Joffe. This place never cease to amaze me I’m so glad I chose to do my LASIK here!
Please if you have any questions don’t hesitate to ask !
I recommended this place and if you tell them KIMBERLY MAI referred you, you will get a discount !

This is the second clinic I went to got a consultation and ultimately went with as my choice. I couldn’t be happier with my decision. I already knew I was a good candidate so they were able to do my consultation and procedure the same day!
My eyesight was REALLY bad. –10.5 and only a little less than the other. I read some horror stories about lasik online the night before and almost backed out but Dr. Su was so good at calming my nerves without seeming pushy about it.
When it cane time for the surgery, Dr. Merkley was really patient and thought it would be a good idea to «dumb down» how complex my procedure was compared to most people’s and let me know mine was the biggest of the day. Probably wasn’t the best idea for me but I can see where he was coming from.
It’s now several months later and my vision is still ²⁰⁄₁₅. I had pretty severe halos right after that have subsided (I really didn’t think they would but it wasn’t too much worse than before anyway).
Use me as a referral to get $ 50 off! Also feel free to ask me questions if your eyesight is abominable. Even better to ask the pros at Joffe.

Hurraayyyyy!!! 3 months after surgery, my vision is 20/​15, no problems and I graduated!!! Thanks again to everyone at Joffe, it’s been fun! And to anyone reading this, don’t forget to tell them I sent you (Stephen Thorwart) and you’ll get a discount!

1 month after my surgery, and everything is looking good. I think the best feeling is waking up in the morning and seeing so clearly. I don’t think I’ve had this clear of vision since I was in kindergarten, and I can’t thank Joffe enough. Top notch treatment and very good on the follow ups.

After no longer being on my parents insurance after college, I came to find out my daily contacts were costing me $ 450 a year + the eye Dr. visits! With my wedding approaching, and traveling for my job, I decided to look into lasik. I called around everywhere, and Joffe was the only place that would give me a straight answer on related costs. And they have great hours! Other places, like Berkeley, would not give me any cost details, just that it was more than my quote I got at Joffe!
It’s such a weird feeling to have to tell your brain ‘no’ at night when I automatically attempt to take my non-​existent contacts out! I did my surgery on a Saturday (May 30) so no time off from work was needed. While there was some pressure, and the odd feeling of having your eye stabilized open, it was quick, numbing drops were flowing, and I was in and out! I went from ²⁰⁄₄₀₀ vision, to ²⁰⁄₁₅ in 6 hours!
If you have any questions, doubts, suggestions, whatever feel free to reach out. I did a ton of research before, had plenty of questions, spoke with family and friends, and have zero regrets. Plus if I can help, it can get you a discount, which is really neat.
PS — Dr. Sue is super amazing! She loves what she does, and it shows. She is super helpful and confident in the surgeries. I believe she had it done herself! Dr. Merkley who did the surgery was able to answer any last minute questions, and did an amazing job! In fact, the entire staff is super friendly and welcoming.

Much to say in such a small space, so «briefly» with bullet points:
Pros:
+ The space matches the service: both are practical and luxurious. Clean, modern; massage chairs; some sort of Keurig contraption I wasn’t able to work, but one of the ladies made me lovely cups of jasmine tea.
+ Incredibly kind staff! (I came from a women-​dominant work environment and found it miraculous that the ladies at Joffe all appear to get along swimmingly, which is exactly what professionals should look like.)
+ Surprisingly affordable for such a life-​changing procedure. Blade + referral discount + UTMB discount brought my total to under $ 2600.
Real Talk:
— ³⁄₃ fellow patients have an issue with their right eye not being as good as the left eye, and I wonder if it has to do with which eye they start with? Less than 3 weeks after my procedure, R eye is still a bit fuzzy, while L eye is perfect, as they’ve been since Day 1.
— Felt like half my consultation time was spent waiting for the optometrist. Maybe it was just that day, but not having my phone coupled with hunger made the wait seem like forever. She was very sweet & apologetic when she got there though. Perhaps you could leave patients in the massage chair if the wait is longer than 20 min?
— Preservative-​free eye drops are considerably more expensive than contact solution and become a ubiquitous part of your life – pockets, purses, cars, bed, etc – they’ll wind up everywhere. And they make your eyes crusty but you can’t rub to clean thoroughly of course because you don’t want to hinder the healing of the flaps.
But these are mostly general Lasik issues you’d get anywhere, so I’d still highly recommend Joffe MediCenter.