When we were prospective clients Tom exhibited a folksy Midwest charm, Grandpa with a can do attitude. When we became clients, the charm disappeared and he became grandpa with an attitude. I could write a book detailing out dissatisfaction with this company but will be brief. Every allowance that he gave for materials wound up being over budget, which he had set unrealistically low to get our business. The planning was atrocious, periods of activity followed by longer periods of nothing. Job took over twice as long a he had projected. An example of his lack of attention to detail is that two outlets about a foot apart are not level with each other. Make sure that you have a large unapplied payment as he thought the job was done well before we did. After he was done we had to pay to have the floor cleaned by professionals who could not fathom a contractor leaving a work site so dirty. One star if fair as some of his contractors did a satisfactory job.