Xclusive Auto Sound & Security

Cars that this shop has worked on.
1996 Corolla, Installed a new CD player and speakers that I bought. No problem at all, nice clean job.
1991 Acura Integra. The previous owner had installed an alarm system himself and it screwed up electrical system. Xclusive took apart that alarm system and the car started!
1995 Mazda MX3, installed a new CD unit that I bought, nice clean install.
Xclusive store is a small shop with great service.

Xclusive is located next door to St. Louis Chrome in Belleville close by the Dairy Queen at Lebanon Road and Old Collinsville. I had new wheels installed at St. Louis Chrome and visited Xclusive to see about replacing the radio in my 1999 Corvette. The owner assisted me. He is very knowledgeable and conscientious and is a degreed electrical engineer. He recommended an Alpine system and we scheduled the installation. He did the install himself and did a great job, finishing the work earlier than promised. Had no worries about the work at all. He also advised me about some future enhancements involving speaker replacement. He provided me a full demonstration of the new system and everything works as expected. I prefer to do business with small merchants instead of large chains. I will return here again when I need audio work performed. Great job!

The owner is courteous and polite and I don’t mean to sound like a disgruntled customer so I’ll write exactly what happened and why I was so dissatisfied:
I have an old car (99 CRV) — driver side power window wasn’t working; I replaced the front panel, that wasn’t the problem. I take my car to the shop, ask the owner about the window, told them it’s not the ignition/​electrical panel, ask what it could be + request that they replace the motor. Owner says «it HAS to be the motor. Yes, I can definitely fix it. parts (just the motor) $ 150 and labor is $ 70» (including military discount supposedly). I get a call next day «there’s a lot of work, it wasn’t the motor; could be the regulator… $ 250 ADDITIONAL if you want to get that replaced». I told them it wasn’t worth it for me and I just want to pick up the car since they can’t fix it. I go to pick up the car and get charged another $ 45 because they «spent a lot of time troubleshooting».
I understand the difference between a quote and the actual cost — but this one missed the mark significantly. So in the end, I paid $ 265 and nothing was fixed. I also happened to find out that the power window motor with or without the regulator is the same price. Either way, I don’t claim to know too much about cars or auto-​shop but this just seemed like I got the shitty end of a deal. I just felt swindled and felt cheated. Realizing that he just charged me $ 220 for NOT fixing the problem I came in for, he shouldn’t have charged me the additional $ 45 for «troubleshooting». Would be happy to post pictures of the actual receipts. (1^st one shows «Motor for $ 135 /​labor $ 75, plus tax). Second one: $ 45 for «troubleshooting» ??? What exactly was trouble-​shot if nothing was fixed? Power motor costs WITH the regulator costs $ 38 online btw; Perhaps they shouldn’t try to fix power windows if they are «sound» guys. I did not get my sound system replaced so I can’t comment on that.