Brightway Smile

This is the worst place ever. The woman who claims to be a professional is terrible. Do not go here!!!

I set this appointment up via email only these people don’t show up! The girl setting up the appt said they don’t work on weekends. Yeah? Me either because I have a J-​O-​B like everyone else and work weekdays too… which is why when I show up for a weekday appt I expect you to be there. Additionally, none of their three numbers listed for their business are reachable or in service. I’m reporting them to the better business bureau. These folks are a scam.

Went here for their teeth whitening which turnout great and I loved their staff would recommend to anyone!

I purchased the Groupon for this company, very excited to try it out. I tried to book an appointment right away, only to find that the phone number listed on the Groupon went to a photography studio. I tried their website, only to find that that number went to an individual person whose mailbox was full. I sent an email, and received absolutely no response.
I contacted Groupon, who asked me to give them a chance, and THEY contacted the company asking them to reach out to me. I gave them over a week to get back to me, and to this day have not heard from them. Nothing.
Groupon just refunded my money. So disappointed. This place is very, very sketchy.

I think I have some good news based on prior reviews — This business has new ownership and the lawnchairs are gone. The room was actually nicer than I expected considering what I had read. This is NOT a dentist office/​hygenist/​etc at all! It’s like a massage/​chiropractor combination.
I also had a hard time getting my appointment scheduled. No return phone calls. They did reply to emails but it usually took a few days to get a response with open dates. I had to set a time about 6 weeks out to get an appointment that works.
When I arrived for my appointment, the doors were locked and nobody was answering. I tried the phone number on my Living Social Voucher and it said the mailbox was full. I noticed the Klien Day Spa number on the door and called there. Left a message and waited in the parking lot. About 5 minutes later they called and said the gal was running late. I noticed another guy sitting in his car who I later found out was waiting for the 11:30 time slot also (They have 2 chairs)
Eventually the door opened a gal with 2 kids came out. They mentioned they were doing a photo shoot «in the back»…weird…I was beggining to think I should just bail and give up but then the gal showed up so I stayed. At first, she didn’t apologize for being late and just gave us forms to sign. I mentioned the phone number I called would not let me leave a message and she said my voucher had an old number on it but didn’t seem to realize this was not how a business should operate.
There was NOT a doctor/​dentist anywhere in this office. Just one women who did the procedure who was in jeans/​sweater. I guess you don’t need anytype of degree but I expected something different. She was pleasant during the procedure and I am glad I did it but I think I will stick with Dentist office’s in the future.

When I first purchased a Groupon for Brightway Smile and then went to Unilocal to read the reviews, I was a little timid about making an appointment. All the good reviews were pretty much removed by the filter and therefore showed Brightway Smile in not a good light! However, every business deserves a chance in my opinion, so I followed the Groupon instructions of emailing Matt to setup an appointment. He replied very promptly and easily helped me make an appointment for a time that worked best for my busy schedule.
The business was a little hard to find since it is actually located inside of a chiropractic office, but once I met Matt at the front desk I was completely at ease. Very calming and welcoming environment. The chairs were very comfortable and professional (posted photo) and the music very soothing. The whole thing took about 40 minutes and Matt instructed me and checked in on me the entire time.
Unfortunately my teeth were very deeply stained by far too much coffee (I’m a Batista), so I was very unsatisfied with the results of my first treatment. I emailed Matt letting him know I was dissatisfied and he quickly rescheduled me for another treatment free of charge. This second round was even more intensive, lasting 50 minutes with three different applications of gel. I’m so glad I didn’t just c’est la vie and write a bad Unilocal review and instead talked with Matt about my options. This second round of treatments did the trick and I am now 100% happy with my results and my experience.
Tips:
Setup an appointment by email instead of messing with voicemail.
Don’t let it throw you that Brightaway Smile rents a room from another business. It doesn’t need that much space so why not?
If you aren’t happy with your results just talk to Matt! He wants you to be happy with it!

I agree with Jennifer H. below. Very sketchy. I bought the Amazon Local deal 10 days ago and have since called and emailed with no responses and no appointment. I originally called and someone answered (after calling a few times) but after being on the phone for 30 seconds, the guy said he had to go cause a customer had just walked in to the office. He said he’d call me back in 5 minutes. I never got a call back. The voicemail message was changed to include an email address to use to schedule appointments — so I emailed with dates that worked for me. I got an email back for alternate dates. Seriously, who schedules appointments by email? Few more phone calls later, and still nothing. No more email replies and no one picking up the phone.

I hope this review shows up. This was a great deal with great results. I can’t imagine anyone thinking differently — not sure what they were expecting but mine was a very professional and thorough experience. My teeth look great, I have zero sensitivity to my gums and Matt was awesome. Its true that the phone goes to voicemail but a phone call back is almost immediate and setting up an appointment is fast and easy. I will be back and will suggest Brightway to my friends and family. Read the filtered reviews for a more representative rating.

Un-​freaking-​believeable! This is an empty office with LAWN CHAIRS. It’s a one-​guy operation and VERY, VERY SKETCHY. I don’t think he has a license to do this. Originally, I bought this deal through
, but I have reported him and they refunded my money with profuse apologies. Buyer Beware!

I was in Seattle for the weekend and had a Groupon for Brightway Smile. GREAT service! My teeth look great, nice and white. I get comments on them all the time. Would definitely go back and recommend this to friends.

I recently got my teeth whitened by Brightway Smile and I’m so happy with the resutls. I can tell a big difference in my teeth and have gotten lots of compliments from others who noticed too! I just loved the whole experience. It was relaxing and didn’t hurt at all. Thanks so much — I’ll be back!