CLEAR Store

The people at the store are great, its the internet service that is awful. They make it almost impossible to cancel being that you cannot cancel via email or calling the regular line. You have to call a special line and then you have to return the modem or pay for the thing in full. Oh, and top it off you pay to cancel the contract early!

So, to set expectations right: I was not able to keep my service that I bought — probably due to just a little too hilly terrain, even with towers close by, this tech still has some growing to do before I can use it for home. The mobile device worked great, but sadly, the whole idea was to replace my normal internet, so. no dice for me.
Carmello at the Bellevue store was great. Very helpful, trying hard to make sure I got the best deal and understood the best plans available for my needs. Upon cancelling, the Indian tech support guy was trying hard to be helpful and help troubleshoot to make it work better, but — the only real flaw in the experience was, after the second time saying «no, I’ve already spent too much time troubleshooting», he persisted one or two more times — main reason for losing a point.
Upon getting transferred to billing, Arthur in billing was a dream to work with. He was friendly, calm, soft spoken, and in general, a rockstar of customer service.
I have hopes that CLEAR will continue to grow their tech and be a more competitive offering for people like me soon. It’s not quite there yet. I know they’re working with Sprint, and that should help. Their setup is a little weird, and frustrating to Americans who want insta-​buy, insta-​return. But they state in no uncertain terms in the store that you can’t return it to the store. Navigating phone systems can always be trying. Be calm, be polite, and like any customer service group, they’ll treat you great.
Once I get my shipping labels and my purchase price is refunded, I’ll re-​visit this review if they screw up. But hopefully, it will be «all’s well that ends well».